Leasing and Experience Manager (Alderwood & Timberleaf)

Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. MAILROOM ASSOCIATE JOB SUMMARY The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipping activities while providing excellent customer service to employees and visitors. This role also supports office operations by maintaining supplies, assisting with print equipment, and helping ensure a clean and organized workplace. KEY RESPONSIBILITIES * Receive, sort, track, and distribute incoming mail and packages. * Process outgoing mail and shipments using approved procedures. * Notify employees of package deliveries and assist with mail-related inquiries. * Support shipping and receiving activities, including verifying packages and shipping documents. * Maintain and restock office supplies, paper, and toner. * Monitor and support copy/print equipment to ensure proper functionality. * Assist with meeting room setups and office support tasks as needed. * Provide reception or front desk coverage when required. * Perform light maintenance, organization, and cleaning of mailroom and common areas. * Deliver excellent customer service and maintain professional interactions with employees and visitors. * Complete additional administrative or operational tasks as assigned. QUALIFICATIONS * High school diploma or equivalent required. * 1+ years of experience in mailroom, office services, shipping/receiving, or a related role preferred. * Strong customer service and communication skills. * Basic computer skills, including Microsoft Office. * Ability to prioritize tasks and work independently. * Strong organizational and time management skills. PHYSICAL REQUIREMENTS * Ability to stand, walk, bend, and lift throughout the workday. * Ability to lift and move packages weighing up to 40 lbs. * Ability to push wheeled carts and operate standard office equipment. ADDITIONAL INFORMATION * Professional appearance and adherence to company policies required. * Minimal to no travel required. * Duties may be adjusted based on business needs. Job Title Alternative: If the role is heavily focused on mail and package handling, consider using Mailroom Associate or Mail Services Associate instead of Client Services Associate, as it better reflects the primary responsibilities and attracts more relevant candidates. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $25—$25 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. * We Recognize Talent: We offer a variety of recognition programs for all levels of employees. * Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason. * Bonuses: Are available for employee and client referrals for current employees. * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ---------------------------------------------------------------------------------------------------------------------------------- About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. ---------------------------------------------------------------------------------------------------------------------------------- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other] Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Position: Part Time Floor Leader Weekly: 20-29 hours   ----------------------------------------------------------------------------------------------------------------------------------   Interview Plan [https://i.imgur.com/QDXoXUJ.png]   ----------------------------------------------------------------------------------------------------------------------------------   Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!   Responsibilities:  Sales & Customer Experience:  * Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team! * Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store. * Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives. * Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need. Team Involvement:  * Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities. * Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions. Operational Excellence:  * Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank. * Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization. * Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales. * Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience. * Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.    Qualifications:  Required: * Minimum 1 year of experience in: * customer service and sales * cash handling and opening/closing procedures * supervisory experience involving coaching, feedback, and training * problem-solving issues related to customer service in day-to-day operations * a fast-paced team environment * Knowledge and passion for skincare, natural beauty, and ethical business  * Flexible schedule to accommodate store needs, including evenings, weekends, and holidays Preferred:  * Experience with consultation-based customer service models * Experience analyzing sales metrics * Experience working in skincare or cosmetics  * Experience in cross cultural collaboration and DEIB or social justice training  * Fluency in Spanish, French or other languages     Valley Fair Pay $23.10—$23.10 USD Best of luck on your job search, and don't forget to follow us to learn more! We Are Lush [https://weare.lush.com/] YouTube [https://www.youtube.com/@LUSH] LinkedIn [http://www.linkedin.com/company/lush-fresh-handmade-cosmetics] Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92 [https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf]. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.