Implementation Engineer

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Implementation Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our San Francisco office. The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services.  What you’ll do * Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.  * Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges. * Create an inspiring and collaborative team environment with an open communication and feedback culture. * Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered * Ambassador of change; help lead the charge of new initiatives  * Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better * Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.  * Help define and execute strategic initiatives with the goal of advancing our function's OKRs. Who you are * Experienced in building and managing a team of implementation managers, technical consultants or solution engineers(at least 2 years); this will include coaching, setting goals and objectives and training the team. * Experienced with integration projects within a large global company working in professional services, finance, retail or general technology. * A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective. * Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate. * Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.    Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. The annual base salary range for this role is $184,000-$276,000; to learn more about our compensation philosophy, please click here.

This role is based out of our Amsterdam office 🇳🇱 or London office 🇬🇧 We are an office-first company & believe great products are made when we are together. ABOUT STACKS Stacks is building an AI-native platform that reinvents how modern finance teams run the monthly close. The opportunity is massive: every growing company depends on accurate, timely financial data, yet most are still operating with tools and workflows built for a different era. In just two years, we’ve grown from a team of 2 to 30+ and are on a rapid trajectory. We’ve raised a $23m Series A led by Lightspeed Venture Partners, and we were recently recognised as one of Harmonic’s Hottest Startups of 2026. We’re already trusted by leading European scale-ups including Pleo, Freetrade, and Motorway. Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. We’re a team that is deeply customer-obsessed, plays to win, and isn’t afraid to take big, bold bets. We move fast, hold a high bar, and are committed to growing together as we scale. ABOUT THE ROLE Stacks is looking for a fiercely ambitious, entrepreneurial, and technically driven Implementation Engineer to join our team! In this high-impact role, you’ll be critical in ensuring our customers successfully implement Stacks, integrating it with their core financial systems. If you’re excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks. 🧱 WHAT YOU'LL DO * Product Implementation & Onboarding: Lead the technical implementation of Stacks for new customers and new product features/modules, including configuring the environment, executing system tests, assisting with UAT, and providing cutover and hypercare support to ensure they are fully onboarded and proficient in using Stacks. * Customer Solutions & Support: Leverage technical knowledge to advise customers on best practices, translate accounting business problems into solutions using Stacks, and work with the Engineering team to diagnose, troubleshoot, and resolve complex technical issues during and after deployment. * Process Improvement & Automation: Drive function building and process improvements to establish smoother, more efficient operational workflows between Customer Success and Engineering. Develop internal tools and automation scripts (light scripting/coding) to streamline customer implementations and scale operational efficiency. * Documentation & Self-Service: Develop and refine Stacks' documentation hub by updating existing content, creating new documentation, and adding materials that support improved client self-service. * Product Improvement: Drive continuous product improvement by capturing and structuring customer feedback, collaborating directly with Product and Engineering to articulate clear problem statements, and influencing the prioritisation of future development. 🧩 WHAT YOU NEED * Project Management: Experience managing software implementation projects (3+ years) in a SaaS environment, either as an internal lead for process improvement initiatives or as an external consultant managing client implementations. * ERP Expertise: Deep, hands-on experience using Accounting ERPs as a power user (Accountant or ERP Administrator) or as an external Consultant who has supported client implementations and improvements. Experience with NetSuite and Microsoft Dynamics 365 is a plus. * Technical Proficiency: Can understand and explain complex systems to customers, and can self-solve technical problems encountered by customers. Experience with SQL is a plus, as is a basic understanding of software development principles and the ability to create simple solutions using basic scripts (e.g. Python, Node JS). * Accounting Domain Knowledge & Customer-Facing Confidence: You possess strong familiarity with accounting, ideally as a CPA or someone experienced with the month-end close and reporting. This enables you to engage confidently with finance users and technical stakeholders, listening, challenging assumptions, and earning trust. 🚀 WHAT’S IN IT FOR YOU * Foundational role: Help shape a category-defining company from an early stage, working directly with founders and a small, high-agency team. * Meaningful ownership: Competitive equity in a company scaling rapidly towards $10m ARR, where your impact will directly shape the outcome. * Cutting-edge product and tech: Work at the intersection of AI and finance, building systems that fundamentally change how companies run their financial close. * High-calibre team: Collaborate with people from companies like Uber, Plaid, Miro, and Mollie. * Exceptional workspace: Our London HQ is based in Fora — a modern, design-led space in the heart of the city with access to a gym, classes, and an environment built for focused, in-person building * Strong team culture: We run regular socials and off-sites that bring the team together properly, we recently have our 2-year anniversary party in Amsterdam, with board games, a tarot card reader and live music 🎶 🤝 THE HIRING PROCESS * Step 1: 30-minute initial call with Ben (Implementation Engineer) to discuss your background, motivation, experience, and technical skills * Step 2: 30-minute conversation with Lauren (CSM) to dive deeper into your experience * Step 3: Take-home and 1-hour panel interview with 3 members of our GTM team * Step 4: 30-minute final conversation with our Farid (COO) * Step 5: Offer!