Forward Deployed Engineer

ÜBER 8RETURNS 8returns ist ein etabliertes SaaS-Unternehmen aus Berlin, das einen der komplexesten Bereiche im E-Commerce neu denkt: Retouren. Unsere Plattform hilft Onlinehändlern, Retouren einfacher zu steuern, Prozesse zu automatisieren und aus Retourendaten bessere operative Entscheidungen abzuleiten. Wir arbeiten mit schnell wachsenden DTC-Brands wie 6PM, OACE und SNOCKS sowie etablierten Marken wie Tommy Hilfiger und Reebok. DEINE AUFGABEN * Du verstehst, strukturierst und bewertest technische Anforderungen unserer Kunden. * Du konzipierst und baust Integrationen zwischen 8returns und externen Systemen wie Shops, ERP-Systemen, 3PLs und Warehouse-Tools. * Du analysierst APIs, Webhooks und technische Dokumentationen, um Datenflüsse sauber umzusetzen. * Du begleitest Kundenanforderungen von der ersten technischen Einschätzung bis zur produktiven Lösung. * Du schätzt Machbarkeit, Aufwand und technische Risiken für Sales und Customer Success ein. * Du setzt kleinere Produktanpassungen, Automatisierungen und kundenspezifische Erweiterungen eigenständig um. * Du debugst Integrationsprobleme und entwickelst robuste Lösungen daraus. * Du erkennst wiederkehrende Integrationsmuster und übersetzt sie in wiederverwendbare Bausteine. WAS WIR SUCHEN * Technischer Background in Software Engineering, Solutions Engineering, Implementation Engineering oder vergleichbarer praktischer Erfahrung * Sehr gutes Verständnis von APIs, Datenmodellen, Webhooks, Authentifizierung, Logs und technischen Dokumentationen * Starke Builder-Mentalität: Du kannst offene technische Probleme strukturieren und eigenständig zu einer funktionierenden Lösung bringen * AI-native Arbeitsweise mit Tools wie Claude Code, Cursor, Agents oder ähnlichen Workflows * Deutsch auf muttersprachlichem oder vergleichbarem Niveau * Fähigkeit, mit Kunden klar und ruhig über technische Themen zu sprechen * Pragmatismus: Du willst Probleme lösen, nicht weiterleiten NICE TO HAVE * Erfahrung mit Shopify oder E-Commerce * Erfahrung mit ERP-, Warehouse-, 3PL- oder Order-Management-Systemen WARUM DIESE ROLLE SPANNEND IST Du arbeitest direkt mit den Gründern, bekommst viel Autonomie und hast direkten Einfluss auf Kundenprojekte und Lösungen für bekannte E-Commerce-Brands.

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Solutions team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We're looking for a Forward Deployed Engineer who is an expert Go To Market Engineer, opinionated, and deeply customer-obsessed — and wants to help reinvent how millions of people work.   WHAT YOU'LL DO * Deploy into Attio's highest-value customers to architect, advice, and deploy a best-in-class GTM stack, with Attio at it's core * Design best-practice Attio configurations tailored to each customer's specific business model and GTM motion, from data architecture to integrations to cross-team rollout * Lead and execute time-boxed build projects, delivering real working product: data models, integrations, sequences, workflows, SDK apps * Build and architect custom API integrations and no-code automations (Zapier, N8n, Make, and equivalents) to connect Attio to the rest of a customer's stack * Collaborate with Customer Success Managers as a technical counterpart to jointly manage shared accounts * Identify where customers are blocked, under-adopted, or leaving value on the table * Bring customer insight back to our Product team, acting as a a direct line between our hiest value customers and our roadmap * Design a range of engagement models — from Expert referrals to self-serve playbooks — that match support to customer need, and continuously iterate on how Attio delivers world-class outcomes at scale   WHAT YOU'LL BRING * 2+ years as a developer, GTM engineer, or in a technical solutions role * Deep hands-on experience with GTM tooling — you understand how sales, CS, and marketing teams operate and what actually matters to the people using these tools every day * Technical depth and ability to architect API integrations live in customer meetings * Hands-on experience building with AI coding platforms (Claude Code, Cursor, or equivalents) to ship JavaScript and create reusable internal tooling * A genuine curiosity about the AI landscape and a habit of experimenting early — you're not waiting for the use case to be obvious before you start building * Strong command of the no-code/low-code integration stack — N8n, Zapier, Make — and the ability to quickly form a credible opinion on an unfamiliar tool * Comfort with data infrastructure concepts: ETL, reverse ETL, CDPs, tools like Segment, Rudderstack, and Polytomic   WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our hiring manager 3. Case study interview 4. Panel interviews with relevant stakeholders 5. 30-minute closing conversation with our CEO 6. Offer stage