Country Director, India

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM This is an exciting fixed-term opportunity as a Maternity Cover. As the Country Operations Lead, you will step into a pivotal role, providing critical support to the German market, ensuring operational continuity and the delivery of strategic initiatives. You will be a dynamic strategic and operational partner to the Country Managing Director of Tide Germany, driving high-impact initiatives and ensuring the seamless execution of our ambitious business priorities. ABOUT THE ROLE Your responsibilities will include: * Chief of Staff (Planning, Exec Comms, Governance): Act as the strategic right-hand to the Country Managing Director, translating business vision into actionable, cross-functional roadmaps. Elevate organizational effectiveness by driving rigorous planning, prioritization, and governance across key initiatives. Represent the Country MD in internal and external forums - including PR activities and stakeholder engagements - to ensure consistent alignment. Champion the operational heartbeat of the German business by designing and managing high-impact cadences, including business performance reviews (BPRs) and leadership stand-ups. * Member Operations: Serve as the operational anchor and primary liaison between the German market and Member Operations (MOps). Champion a member-first culture by monitoring key performance indicators (KPIs), driving data-informed decisions, and delivering continuous improvements to the German member experience. Establish consistent, transparent reporting loops with both the Country MD and the global organization to ensure operational excellence and accountability. * Project Leadership: Spearhead high-priority strategic initiatives, directly shaping the execution of the Country MD’s vision. Navigate complexity by aligning global and local teams, managing stakeholder expectations, and translating ambiguous priorities into executable project plans. Lead end-to-end delivery - from business case development to operational implementation - ensuring that all localized projects drive sustainable growth and process efficiency for the German market. WHAT WE ARE LOOKING FOR We are seeking a highly organized professional who can step into a leadership-adjacent role and drive complex projects forward. Our ideal candidate possesses: * Experience & Mindset: 7+ years' relevant experience in a role like Chief of Staff, Senior Project Manager, or Head/Lead of Operations, preferably in fintech or a high-growth environment. Must have a strong Hands-on-Mentality, be highly self-motivated, and be comfortable building processes from scratch in a fast-moving environment. * Operational & Strategic Acumen: Proven experience in managing business operations, internal governance cadences, and performance tracking. Strong analytical skills with the ability to see the big picture, navigate ambiguity, and ensure flawless execution while managing intricate details. * Project & Stakeholder Management: Very strong project management background, ideally with experience in fintech product launches. Exceptional skills in managing relationships across local and global teams and fostering collaboration outside of direct control. * Language Skills: Native-level German and fluent English communication skills (written and verbal) are essential. WHAT YOU’LL GET IN RETURN * The Deutschland Ticket - Fully Covered * Free M Urban Sports Club Membership * We invest in your development with a professional L&D budget  * Extended Parental Leave * Mental health support through Plumm * A one-off home office budget * Work and travel globally - up to 90 days per country outside of your home country * Team socials  * 25 days of paid leave per year * Additional 3 days of paid leave for volunteering or L&D * Sabbatical Leave  * Option to take your your work device as your own (eligibility applies)   TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. We built a leading performance-driven network of 100+ sites across the US, Europe, India, and Australia, conducting research directly in the communities where care is delivered across gastrointestinal, hepatology, obesity, and cardiology. By combining deep clinical trial expertise with cutting-edge AI, we connect sponsors' scientific ambitions with high-performing research teams that expedite and expand access to novel therapeutics for patients in need. Today, Iterative Health is headquartered in Cambridge, Massachusetts, and New York City with 250+ employees world-wide.   As Study Success Director for CEE, you will be the key link between Iterative Health’s European site network and the sponsors, local affiliates, and CROs running studies across the region. As we scale in Central and Eastern Europe, you will give sponsors a single, trusted counterpart who understands both their study priorities and the operational realities of delivering them locally. You will help ensure that studies are launched effectively, site performance is clearly understood, and local execution risks are surfaced and resolved early. You will also play an important role in making Iterative Health’s value proposition clear and credible to regional sponsor audiences, helping strengthen sponsor trust, study retention, and our position as a preferred network partner in CEE. Reporting directly to the European leadership, you will bring strong sponsor-facing experience, sound operational judgment, and the communication skills to operate confidently across sponsor, CRO, and site teams. Location: Warsaw, Poland Employment Type: Full-Time EOR Compensation: PLN 379,800 – PLN 485,386.85 gross annual base salary, plus annual bonus and benefits. Final compensation will be determined based on experience, skills, and internal equity. Benefits: Private medical coverage, life insurance, retirement benefits, paid time off, etc. Where You’ll Drive Impact  Sponsor & CRO Engagement * Serve as the primary Iterative Health point of contact for sponsors and local affiliates, as well as CRO country teams across CEE — owning the relationship and ensuring consistent, high-quality engagement throughout the study lifecycle. * Work closely with European leadership to build and maintain trusted relationships with key regional decision-makers at sponsor and CRO organizations, positioning IH as the partner of choice for new and ongoing studies. * Ensure study kickoffs are well-structured, clearly documented, and set expectations from day one. * Track and report site performance, risks, and follow-up actions accurately, addressing them through regular alignment cadences with sponsors and CROs. * Drive regional network growth by cultivating IH's presence and reputation with existing sponsors and CROs across CEE. * Improve sponsor satisfaction, study retention, and IH's share of new studies within existing sponsor relationships over time. Stakeholder Mapping & Engagement * Build and execute, together with European leadership, a comprehensive stakeholder map and engagement plan for each active and pipeline sponsor and CRO across the region. * Ensure coverage of all key stakeholder types — medical, operational, regulatory, and procurement — with a clear engagement cadence and documented relationship history. Study Kickoff & Coordination Materials * Lead the development of study-specific kickoff materials, RACIs, and communication frameworks that set clear expectations between IH, sponsor, CRO, and site teams from day one. * Facilitate sponsor and CRO kickoff meetings, ensuring IH's role, responsibilities, and value are clearly communicated at the outset of each study. * Educate sponsors early on IH's operating model, site capabilities, and network standards to set the right expectations and reduce misalignment during execution. Service Delivery Credibility & Sponsor Trust * Partner across teams to build and maintain an evidence-based service narrative, translating site performance, activation timelines, and execution track record into materials that build sponsor and CRO confidence. * Understand regional sponsor and CRO needs and help translate them into concrete services IH can offer going forward. * Support business development by equipping sponsors with credible, current evidence of IH's network performance, site quality, and delivery track record. * Respond to sponsor and CRO questions about IH's capabilities with accurate, up-to-date regional operational insight. Study Performance Reporting & Escalation * Own weekly and ad-hoc alignment calls with sponsor and affiliate teams, reporting on site performance, activation status, enrollment progress, risks, and follow-up actions. * Maintain and present clear, accurate performance dashboards and status updates that enable sponsors to make timely decisions. * Escalate site-level risks and sponsor concerns to internal stakeholders early, driving resolution before they affect timelines or relationships. * Perform other tasks as assigned. What You Bring to the Team  * 8+ years of experience in clinical trial operations, sponsor-facing roles, or study management within pharma, biotech, a CRO, or a site network organization. * Proven track record of building and managing sponsor or CRO relationships in an operational capacity. * Deep understanding of clinical trial processes, site operations, and the sponsor-CRO-site dynamic across Central/Eastern Europe. * Experience leading study kickoffs and managing cross-functional stakeholder communication across complex, multi-country studies. * Excellent communication and presentation skills; comfortable engaging senior stakeholders at sponsor and CRO organizations. * Strong organizational skills with the ability to manage multiple sponsor relationships and studies simultaneously. * Ability to independently develop clear and structured presentations, RACI-charts and process flows. * Fluency in English and Polish required; Additional CEE languages strongly preferred. * Willingness to travel approximately 20% across the region for sponsor meetings and kickoff events. Preferred Qualifications *  Experience working within or alongside a site network organization. *  IBD, GI, hepatology, or obesity clinical trial experience. * Experience with Salesforce, Asana, or CRM/project management tools. * Familiarity with the EU-CTR regulatory environment and country-level affiliate structures in CEE. What Success Looks Like * Sponsors and local affiliates have a single, trusted IH counterpart in CEE they proactively engage throughout the study lifecycle. * Study kickoffs are structured, well-documented, and set clear expectations for all parties from day one. * IH's value proposition is current, credible, and consistently communicated to regional sponsor audiences. * Site performance, risks, and pull-through actions are reported accurately and acted on in weekly alignment cadences. * Sponsor satisfaction and retention improve measurably, and IH's share of new studies within existing sponsor relationships grows. * IH is recognized by regional sponsors as a preferred network partner in CEE. At Iterative Health, we’re actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.