Senior Learning Programme Manager

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: The Programme Supervisor leads and oversees the successful maintenance, and continuous optimisation of WPP’s Commercial Card programme administration processes. This pivotal role is responsible for ensuring accurate setup, compliant administration, effective cardholder support, and robust operational governance across regions and local entities, often through the supervision and development of a team of Programme Administrators. The Supervisor acts as the primary escalation point and strategic coordination lead between WPP Shared Services, local finance teams, cardholders, Onboarding, Service teams, and Programme Managers. This role combines strategic oversight, advanced operational execution, process development and enforcement, comprehensive user support, and sophisticated system administration.   What you'll be doing: Key Responsibilities * Lead and oversee the maintenance of cardholder accounts, corporate billing accounts, and programme hierarchies, ensuring data integrity and adherence to global policies. * Manage and review the monitoring of centrally billed payment processes, ensuring timely settlement, proactive issue identification, and resolution. * Supervise the administration of complex account updates (e.g., bulk name changes, significant company structure changes, large-scale hierarchical moves) and ensure operational efficiency. * Serve as an escalation point for complex guidance on applications, card issuance criteria, credit limits, and transaction limits, ensuring consistent application of policies and risk mitigation. * Develop and implement strategies to monitor, report, and remediate systemic cardholder delinquency issues, collaborating with relevant stakeholders. * Lead and project manage rollouts of new divisions, sites, billing accounts, and significant programme expansions, coordinating efforts across multiple internal and external teams. * Design, deliver, and oversee comprehensive training programs for cardholders and Programme Administrators, fostering continuous improvement and knowledge transfer across the team. * Mentor and develop a team of Programme Administrators, fostering a culture of high performance, continuous learning, and professional growth. * Identify, propose, and implement process improvements to enhance efficiency, accuracy, compliance, and cost-effectiveness within the programme. * Manage strategic stakeholder relationships with  and internal WPP teams, representing the programme in cross-functional meetings and initiatives.   What you'll need:   Skills & Competencies Need minimum 8+ years of experience into Corporate / Commercial Card administration (including team handling) Technical Skills * Expert-level understanding of commercial card processes (T&E, P Card, Corporate Card), including market best practices, regulatory requirements, and industry trends. * Advanced proficiency with Card administration, comprehensive reporting, complex applications, and strategic programme maintenance and optimization. * Deep knowledge of WPP hierarchy setup, MCC controls, advanced card issuance policies, and intricate billing structures, with the ability to interpret and apply these to complex scenarios and guide others. * Proven ability to manage and ensure data accuracy across multiple integrated systems, driving robust data governance and reporting. * Experience with data analysis tools (e.g., advanced Excel, Power BI) for reporting, trend analysis, and performance monitoring.   Behavioural Competencies * Exceptional attention to detail with a strong focus on quality assurance, process integrity, and audit readiness. * Excellent communication and presentation skills, capable of influencing diverse stakeholders, negotiating solutions, and delivering clear, concise information to senior management. * Advanced stakeholder management and negotiation skills, fostering strong, collaborative relationships with internal and external partners. * Proven ability to lead and champion change initiatives, guiding teams through process transitions effectively and promoting adoption. * Strategic problem-solver and critical thinker, capable of resolving complex operational and systemic issues, identifying root causes, and implementing sustainable solutions. * Strong leadership and team development skills, including mentoring, coaching, performance management, and conflict resolution. * Robust project management capabilities for programme enhancements, system integrations, and large-scale rollouts.   Governance & Compliance * Comprehensive understanding of KYC, complex credit structures, and contracting processes, with the ability to ensure compliance and mitigate operational and financial risks. * In-depth knowledge and application of internal cardholder policies, regulatory requirements, and audit standards, leading compliance efforts for the programme. * Experience in developing, implementing, and monitoring governance frameworks and controls to ensure program integrity.   Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE Are you looking to make a real impact and play a meaningful role in the growth of our company? As a Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and tackle our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be passionate about perfection; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. WHAT YOU WILL BE DOING * Serving as the technical point of contact for your accounts and account managers in your assigned territory. * Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs. * Crafting and owning value based relationships at all levels in customer organizations. * Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win. * Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences. * Advising the sales team on effective ways of positioning Elastic products, solutions and services. * Onboarding, educating and enabling our partners, and supporting them in sales cycles. * Crafting collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs. * Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams. * Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic. WHAT YOU BRING * A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust. * A proven track record to articulate and sell the benefits of modern platforms, software and technologies. * A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships. * A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. * An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern? * The ability to inspire groups, both large and small. * A willingness to travel 30% within region, as well as occasionally internationally. WHY THIS TEAM? “We question the status quo, debate the best ways to accomplish our goals and hold ourselves and our teams to the highest standards of performance. We take pride in our ability to understand our customers needs and make recommendations that are based on extensive global experience across multiple use cases. We learn from our mistakes and losses and celebrate our successes with an eye towards constant improvement. Join this team if you are up for a compassionate, understanding and fair environment where you can really grow into the next phase of your career.” VP WW Solution Architecture, Elastic   ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.