Supply Chain & Logistics Coordinator

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. ABOUT THE ROLE As an Office Manager at Harmattan AI, you will play a pivotal role in ensuring the smooth operation of our administrative and office procedures. You will be part of a dynamic Operations team, supporting various departments to maintain efficiency and productivity in a fast-paced environment. RESPONSIBILITIES Workplace Management * Administrative Oversight: Oversee daily administrative operations, including managing office supplies and handling office correspondence. * Logistics and Mail Handling: Manage incoming and outgoing packages, postal services, and courier logistics. * Facilities Management: Ensure the office environment is constantly well-maintained and conducive to productivity. Oversee renovations, repairs, and building maintenance. * Soft Services Management: Supervise cleaning, catering, reception, and other non-technical services. Ensure high-quality food and snack offerings and monitor supply levels. * Workspace Planning & Optimisation: Proactively anticipate workspace needs and design seating and layout plans aligned with team growth. Ensure a seamless and welcoming office experience for new joiners from day one. * Process & Systems Management: Develop and maintain efficient processes to streamline office operations. Oversee workplace systems and equipment to ensure reliability, and coordinate timely upgrades when necessary. Internal Events & Operations * Travel & Accommodation: Arrange domestic and international travel, including transportation and hotel bookings. * Documentation Management: Distribute and track internal/external documents requiring signature. * Event Planning: Support internal and external event coordination, from logistics to document preparation. * Strategic Support: Deliver high-impact operational support to C-level executives and key stakeholders as needed, enabling effective decision-making and execution. * Visitor Management: Greet and assist visitors or employees from other offices, ensuring a professional and welcoming environment. CANDIDATE REQUIREMENTS * Educational Background: A strong academic record, ideally with a degree in Business Administration, Hospitality Management, Office Management, or a related field. * Complex Project Management: Ability to handle multiple projects and tasks simultaneously, ensuring deadlines are met and quality is maintained. * Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a "no-task-is-too-small" mentality. Willingness to work flexible schedules as needed. * Communication & Influence: Excellent written and verbal communication skills in both French and English, capable of interacting effectively with all levels of the organisation. * Technical Skills: Familiarity with workplace technology and finance tools and platforms to manage soft services We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Customer Service & Logistics Co-ordinator (UK Market) Chiswick (Hybrid) Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly. If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive. The role You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction. This is a customer service-first role with strong logistics exposure. You’ll be hands-on with: * Processing UK sales and sample orders, rebooking’s, and delivery queries * Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers * Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners * Weekly service performance reporting (month-to-date/year-to-date) used for KPI packs and leadership visibility * Liaising with our 3PL partner and internal teams to resolve delivery issues quickly * End-of-month checks to ensure data is accurate and reporting is rock solid You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp. Who you’ll be We’re looking for someone who is: * Proactive: you don’t wait to be asked, you spot it and sort it * Inquisitive: you want to know why a shortage happened, not just that it did * Detail-driven: you care about clean trackers, accurate codes, and reliable reporting * Confident: especially when you need to challenge, escalate, or push for answers * A team player: willing to chip in, cover colleagues, and keep things moving If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast-paced environments if you’ve dealt with stock, customers, and deadlines. What you’ll bring * 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential) * Strong communication, written and verbal, with confidence to challenge appropriately * Comfortable with Excel (you don’t need to be a wizard, but pivots / v-lookups are a bonus) * A calm head, organised approach, and the ability to prioritise in a busy inbox world  Why join us? Because you’ll learn how supply chain really works and you’ll do it in a supportive team where people genuinely help each other. You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.