Concession Leader

SMCP - Sandro, Maje, Claudie Pierlot LOCATION:  Sandro + Maje Leased Concession Shops, Holt Renfrew Ogilvy TITLE:           PT Retail Store Fulfillment + Operations Associate At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents. SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to help preserve our planet. Visit our global company website at https://www.smcp.com/en/ to learn more. Be Our Passionate Entrepreneur FULFILLMENT + OPERATIONS ASSOCIATE: Here’s Where You Come In... The Fulfillment & Operations Associate is responsible for supporting all store fulfillment and inventory operations, ensuring a seamless customer experience across both in-store and online channels. This role oversees Ship-from-Store (SFS) and online order fulfillment while also managing merchandise receiving, shipment processing, stockroom organization, transfers, stock liquidation, and online returns. The position serves as a key operational resource within the store and partners closely with Retail, eCommerce, and Corporate teams to maintain inventory accuracy, operational efficiency, and service standards. Essential Duties and Job Responsibilities    Job responsibilities include but are not limited to the following:    Store Fulfillment * Process and fulfill Ship-from-Store (SFS) and online orders accurately and within required service levels. * Prioritize time-sensitive orders and manage daily fulfillment workflows to meet shipping deadlines. * Prepare, inspect, and package merchandise according to brand standards. * Investigate and resolve fulfillment issues, including inventory discrepancies, order exceptions, and carrier-related concerns. * Manage online returns and ensure timely processing and disposition of merchandise. Inventory & Stock Operations * Receive and process incoming merchandise shipments. * Execute stock transfers and maintain accurate inventory records. * Organize and maintain stockrooms to support operational efficiency and inventory accuracy. * Support stock liquidation activities and seasonal inventory initiatives. * Conduct routine inventory audits and assist with discrepancy resolution. Operational Excellence * Monitor fulfillment performance, order accuracy, and overall operational efficiency. * Identify opportunities to improve processes, streamline workflows, and enhance the customer experience. * Support implementation of omnichannel initiatives and operational best practices. * Partner with Retail, eCommerce, and Corporate teams to ensure effective communication and execution of business priorities. Regional Support * Provide operational support to nearby locations as needed during peak business periods, staffing shortages, or elevated order volumes. * For the Square One-based position, travel to Toronto Premium Outlets to support online flash sale events occurring approximately 2–3 times per year. Principal Skills, Knowledge & Abilities Required     Required Skills/Knowledge: * 1–3 years of retail operations, stock, inventory, fulfillment, or omnichannel experience preferred. * Strong organizational and time-management skills. * Ability to manage multiple priorities in a fast-paced retail environment. * Detail-oriented with a focus on accuracy and customer service. * Comfortable handling inventory, shipments, stockroom operations, and fulfillment tasks. * Proficiency with retail systems and Microsoft Office applications preferred. Physical Requirements: * Ability to lift and move merchandise. * Ability to stand, walk, bend, and perform stockroom duties for extended periods. * Flexibility to travel locally between stores as required. WHAT WE HAVE IN STORE FOR YOU: * oin a Career That Fits Your Life: At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution. We know that balance and well-being matter. That’s why we provide generous paid time off—plus paid parental leave, pet benefits, and resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.   Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!

SMCP - Sandro, Maje, Claudie Pierlot Position:    Store Manager, Sandro + Maje Leased Concession Shops Location:    Bloomingdale's, The Gardens Mall, Palm Beach Gardens, Florida  At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.   Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.   At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!   As a Store Manager, you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you’ll develop a strong business strategy that touches on People, Product, and Planet—guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.  In this role, you will own your business as if it were your own—creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you’ll be at the heart of everything that makes your boutique thrive.   What You’ll Do:  Leadership & Team Development  * Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.  * Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.  Customer Experience & Brand Representation  * Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.  * Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.  Sales Performance & Goal Achievement  * Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.  * Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.  Operational Excellence & Efficiency  * Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.  * Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.  Business Strategy & Corporate Collaboration  * Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.  * Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.   Who You Are:  * 2-3+ years of prior supervisory experience, preferably in luxury retail management.  * Prior experience managing in a commission environment is a plus  * Prior merchandising experience  * A natural leader with strong coaching, communication, and people development skills.  * Passionate about client relationships and creating a high-touch, personalized shopping experience.  * Results-driven and strategic in decision-making, with a focus on achieving KPIs.  * A strong recruiter who attracts top talent to build a high-performing team.  * Achieve talent acquisition targets including open to hire percentage and hiring speed   * Achieves staff turnover goals  * Highly organized, adaptable, and solutions-oriented in managing store operations.  * A brand ambassador who embodies SMCP’s core values and vision for modern luxury.  * Flexible availability, including evenings, weekends, and holidays, is required.  * Fully versed in front and back of house.   Join a Career That Fits Your Life: At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with a 50% shopping discount, and a seasonal wardrobe offering, so you always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution, keeping you connected and equipped for success. We know that security and well-being matter. That’s why we provide comprehensive health, dental, life, and disability coverage, an employer-matched 401(k) with immediate 100% vesting, and paid time off—including vacation, holidays, sick time, and personal days—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. Through extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.   Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!