Specialist, Deactivations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft’s Safety Team is looking for a caring and empathetic individual to be part of the highest level of Safety response. This person will assist and support current Compassionate Care Sr. Associates and Specialists as the first response to customers involved in the most egregious incidents that occur on the Lyft platform. You must be able to provide a sense of comfort to customers involved in traumatic situations, as well as identify potential ways we can support them as they move forward and recover.  You must be comfortable working with Safety and Customer Cares team members, acting as the subject matter expert for all things Safety-related. Communicating confidently, efficiently and effectively is key, turning complex incidents and customer needs into concise reports for Safety leadership. We’re looking for someone who has the confidence and creativity to continue elevating Lyft’s Safety Support as the standard in world-class customer care. RESPONSIBILITIES: * Be a strong, caring, and empathetic victim advocate for the Lyft community. * Act as the highest level of escalation for our Safety Support teams. * Focus on building trust and long-term relationships with customers during extremely sensitive situations to ensure they feel supported. * Respond with empathy and sound judgment, working with the customer end to end. * Identify potential risks, mediate, and diffuse escalated situations. * Support other tiers of Safety Support with case reviews. * Partner with the Lyft Operations Center on credible threats to team members or locations * Partner with the Crisis Communications team on safety incidents involving media. * Partner with the Safety Policy and Community Compliance team on escalated cases that require review. * Learn and maintain advanced levels of training focused on supporting and being a victim advocate for customers after a safety incident. * Ability to operate autonomously while focusing on customer needs.  * Support leadership in developing and implementing projects by providing insight into current data and process improvements for the Safety org. * Flexible schedule, willing to work non-traditional hours, including nights and weekends. EXPERIENCE: * 2+ years experience in managing multiple cases while supporting customers involving extremely sensitive customer issues. * Experience in a fast-paced, growing environment. * Able to manage their own stress levels while providing world-class care to customers who have been through a potentially severely traumatic incident. * Proven ability to operate and demonstrate sound judgment in gray areas and under high pressure. * A great listener, empathetic, and sensitive to our individual community members’ needs. * Impeccable communication skills, both written and verbal. * Excellent multi-tasking skills, able to set own priorities and manage time effectively. * Self-motivated and ready to take on highly escalated callers at a moments notice. * Operate with high standards and integrity. * Passion for Lyft and our mission. * Bilingual a plus! Please submit your resume in English.

Every employee's experience at KLARSTEIN runs through you. From the moment someone signs their contract to the day they leave, you're the person who makes sure it's accurate, on time, and handled with care. If you take real pride in getting the details right, know Slovak labour law inside out, and like being the person everyone trusts to sort things out — this role gives you full ownership of that space. * Draft and manage employment contracts, amendments, and all HR documentation — accurately and on time. * Maintain employee records in HR systems and physical files, keeping data clean and current for payroll and compliance. * Administer attendance and prepare monthly payroll inputs: sick leave, OČR/PN, overtime, and other variables. * Own the administrative side of onboarding for every new hire and service provider — documentation, system access, equipment coordination, and scheduling. * Manage the full administrative offboarding process: termination documents, system deactivations, final payroll inputs, and benefit cessation. * Handle benefit administration: enrolments, changes, terminations, and employee queries. * Track mandatory training completion (BOZP, PO, and other legally required courses) and coordinate with providers to keep the company compliant. * Prepare HR reports on headcount, turnover, absence, and payroll cost inputs. * Serve as the first point of contact for employee HR queries, and escalate where needed. * Contribute to HR projects within our global People team and support company-wide initiatives.   AND WE EXPECT YOU TO... Have a background * 2-4 years in HR administration, HR generalist, or people operations. * Solid, applied knowledge of Slovak labour law — this is a core requirement for the role. * Hands-on experience with payroll preparation, attendance administration, and employment documentation. * Practical experience with at least one HRIS/HRMS platform. * Experience in a dual-workforce environment (office and warehouse/operations) is an advantage. Language skills * Slovak - Advanced (C1) * English - Upper Intermediate (B2) - enough to collaborate with our global People team You will fit in with us because you... * Catch errors before they become problems — high attention to detail is your default, not your effort. * Handle sensitive data with discretion and confidentiality as a matter of course. * Communicate clearly: approachable with employees, precise and factual with management. * Stay organised and accurate even when managing a high volume of parallel tasks. * Are comfortable in MS Office (Excel especially) and motivated to improve processes when you spot gaps — this role has real room to shape how things are done, not just execute a fixed checklist. WHAT WE OFFER:  * Teambuildings – Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that in KLARSTEIN we know how to party. * Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content. * Employee discounts – Save 30% on anything from our brands. Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer. * Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us. * Bonuses for special occasions – We realize, that work is only a part of your life, and will support you on your personal journey as well.  * Sick days – On top of an annual leave, you have a few paid sick days you can use to recover. * Slovnaft BAjk – If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava). * A wide range of courses – Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips. * English/German/Slovak lessons – Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere! * We offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair.  SALARY Starting from 1700€ reflecting relevant skills and experience. WHO WE ARE:  For 17 years, KLARSTEIN has been building one thing: a global e-commerce brand that people actually want to buy from. We've grown from an idea into a company with a real footprint — and we're not done. The next chapter is about reinvesting in what makes that growth possible: world-class logistics and fulfilment, smarter digital marketing, stronger marketplace presence, and new sales channels we haven't tapped yet. To get there, we need talented, motivated people who want to help shape what KLARSTEIN becomes next.   JOIN US! Become a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application!   CEE HQ KLARSTEIN Business Services Grosslingova 6-8 81109 Bratislava, Slovakia