Administrative Coordinator

PROGRAM MANAGER, BUSINESS PRACTICES   WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. WHAT YOU’LL DO Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a strong program manager who can independently own clearly-scoped workstreams, collaborate effectively across teams, and is building toward progressively larger program responsibility.  The ideal candidate will: (1) have deal policy or process experience in a technology or GTM environment, (2) have strong communication skills to work collaboratively across functions, and (3) be comfortable working independently while partnering with management at key decision points.  RESPONSIBILITIES * Own and drive discrete deal lifecycle program workstreams end-to-end, coordinating cross-functional support needed to deliver projects on time and within scope * Maintain and improve internal GBS program documentation, ensuring methodologies, processes, and operational playbooks are accurate, accessible, and continuously updated to support team knowledge and continuity.  * Structure and execute a repeatable communications process for the GBS team, ensuring consistent, timely, and audience-appropriate messaging across internal stakeholders. * Support change management activities including stakeholder engagement, engaging champions, messaging and communication planning, and enablement delivery * Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions * Prioritize among various projects and synthesize data to guide/support strategy and decision, with manager input * Prepare data-driven analyses and briefs to support senior stakeholder recommendations and decisions WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 2–3 years of experience in program management, business operations, deal operations, or a related discipline * Demonstrated ability to independently apply AI tools to core job responsibilities, proactively identify opportunities to improve workflows using AI, and support teammates in adopting AI-driven processes. * Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment * The ability to diagnose, simplify and structure problems and solutions while having command of “the details” * Enthusiastic “roll up your sleeves” mentality  * Strong analytical, presentation, and communication skills; comfortable working with cross-functional stakeholders and presenting data-driven insights and recommendations. * Comfort with Excel and/or Google Sheet for analyzing large datasets * Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools PREFERRED QUALIFICATIONS * Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change * Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment * A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) * You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables * Prior experience with payments and/or SaaS

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES * Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes * Troubleshoot and solve complex problems * Analyze our processes and instigate changes to help scale our operations and improve user experience * Work closely with other Stripe teams across the globe * Gain unique insights into how thousands of businesses on Stripe scale and operate * Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization * Be a part of building a brand-new team and operational culture for Stripe WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You are a recent graduate with less than 12 months of full-time working experience or a 2025 or 2026 graduate with full-time availability. * You have excellent English communication skills, both written and verbal. * You have a user-first mindset and are energized by the challenge of solving difficult problems. * You excel in analytical thinking and problem solving. * You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. * You are humble and have a proven track record for working well across teams and with external partners.