Program Manager, Business Practices

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team—a centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders. WHAT YOU’LL DO As the Administrative Coordinator program and team grow, you'll find ways to successfully build processes and systems for scale, manage hiring practices that maintain the Stripe talent bar, and manage individual contributors across multiple regions. Additionally, you'll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. You'll report to and partner closely with the ABP Program Manager and support operational efforts, programming, and processes for the global ABP Program, including operating cadence, rhythm of business, and documentation. RESPONSIBILITIES * Manage and lead a team of Administrative Coordinators * Maintain an understanding of team workload and bandwidth * Develop and maintain adherence to the scope of the program and ensure individuals are set up for success * Maintain an understanding of team and individual performance and quality of support * Develop and maintain program documentation and guidelines * Provide regular and frequent feedback and coaching to individual team members * Address program escalations, feedback, and concerns * Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority * Manage the headcount and capacity planning process in partnership with the ABP Program Manager * Manage the onboarding and training (and associated logistics) for new Administrative Coordinators * Serve as an expert on Stripe- and ABP-related policies and guidelines (e.g., travel and expenses) and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processes * Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements * Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc. * Draft and distribute comms across the ABP Team and to key stakeholders * Ideate and implement process improvements for the global ABP Program * Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working * Contribute to strategic planning and roadmapping for the global ABP Program * Support existing tools, processes, templates, playbooks, and knowledge management efforts * Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Experience managing stakeholders and influencing critical client relationships * Experience in headcount planning and hiring practices * Experience in project and program management * Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role PREFERRED QUALIFICATIONS * Experience managing or leading individuals or a small team * Experience in managing global programs * Experience mentoring, growing, and developing individual contributors * Experience managing bandwidth and balancing workloads of multiple individuals

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. WHAT YOU’LL DO Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and pricing analysis), and experience scaling global, cross-organizational mechanisms. You have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. You have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You'll love this role if you're a natural relationship and mechanism builder. RESPONSIBILITIES * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge  * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches  * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes  * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues PREFERRED QUALIFICATIONS * Direct product launch oversight and experience * Payments industry experience * MBA degree in Business, Technology, Finance, or Economics * Possess a PgMP or PMP certification