Associate - Residential Property

KEY DETAILS Location: Bath Street, Glasgow Department: Lettings Reports to: Associate Director Hours per week: 37.5 hours ABOUT THE ROLE Due to the continued growth of our lettings portfolio, we are delighted to be recruiting a Trainee Property Manager to join our Glasgow Lettings Team. This is an excellent opportunity for someone who is at the start of their journey into property and is keen to build a long-term career in lettings.    In this trainee role, you will be supported to develop your knowledge of the lettings and property management process, while learning how to deliver an exceptional experience for landlords, tenants and colleagues. You will gradually build confidence in managing client relationships, coordinating key tenancy processes and understanding how to support the performance of a residential property portfolio.    We are looking for someone with a genuine interest in property, strong communication skills and the confidence to work with a range of people. Some previous property, lettings or customer-facing experience would be helpful, but more important is your enthusiasm to learn, your ability to stay well organised, and your commitment to developing a career in lettings with Rettie. ABOUT YOU Ideally, the preferred candidate will already have some experience in lettings or an estate agency environment handling customer service and administration. It is also very important that you are confident, well organised and genuinely interested in building a career in lettings. You will enjoy working with people, communicating clearly and professionally, and taking responsibility for keeping tasks on track. You should be comfortable learning new systems and processes, asking questions, and developing your knowledge through hands-on experience and support from the wider team. KEY RESPONSIBILITIES Key responsibilities * Responsible for the effective management and performance of the lettings portfolio by helping to minimise void periods, support rent and arrears processes, and contribute to a positive experience for landlords and tenants. * Responsible for the accurate administration of key lettings processes, including compliance checks, safety testing, tenant referencing, move-ins, inspections, maintenance, checkouts and deposit administration. * Communicate confidently and professionally with clients, tenants, contractors and colleagues, ensuring tasks are followed through, records are kept up to date, and service standards are maintained. KEY REQUIREMENTS Essential * A full clean driving licence * A genuine interest in property and a desire to build a career in lettings * Strong communication skills, with the confidence to speak with clients, tenants, contractors and colleagues * Excellent organisational skills and the ability to manage multiple tasks with attention to detail * A proactive, positive approach and willingness to learn * Competence using IT systems, including Microsoft Word, Excel and Outlook   Desirable * Some previous experience in property, lettings, estate agency, administration or a customer-facing role * An understanding of the lettings process or an interest in learning more about the private rented sector * Experience using property software or confidence learning new systems * An interest in developing knowledge of lettings legislation, compliance and best practice * Previous experience working in a busy team environment where organisation and customer service were important COMPETENCIES * Customer focused * Teamwork * Effective communicator * Effective under pressure * Organisational ability * Relationship building * Strategic

KEY DETAILS Location: Bath Street, Glasgow Department: Lettings Reports to: Associate Director Hours of work: 37.5 hours, Monday to Friday (09:00 - 17:30) ABOUT THE ROLE The principle aim of the Glasgow Lettings Team is to ensure an exceptional customer experience is provided to all clients. As the point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with the colleagues in your team, supporting Rettie in achieving a market leading position.   As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day to day maintenance.  Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience which will maximise the fee income of our landlords’ assets. ABOUT YOU Ideally, we are looking for an ARLA (or equivalent) qualified Property manager with at least two years’ experience in the Lettings industry. You will hold a full UK driving licence and require access to your own car.   We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close-knit team. KEY RESPONSIBILITIES Driving Portfolio Performance – To constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.   * Ensuring 100% compliance with regulatory standards   * Minimising void periods   * Negotiating rent increases in line with lease terms * Minimising arrears   * Promoting investment and upgrading works   * Managing day to day maintenance and raising work orders * Effective end to end management throughout the duration of the tenancy  Managing Administration – Full responsibility and accountability for all aspects of the lettings and management process across your portfolio including:   * Detailed client information collection and due diligence including money laundering verification   * Detailed and objective client reporting following regular property inspections   * Efficient and detailed processing of any maintenance requests and contractor invoices   * Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes   * Effective handling of utility notifications and the accurate processing of void period costs Excelling in Client Care - To provide the highest standard of client care and satisfaction * Promptly establish contact and develop an understanding of all new clients and their assets to facilitate an efficient handover from the Branch Manager/New Business Portfolio Manager. * Exceed the expectations of your clients in terms of both customer service and asset performance. * Uphold the highest levels of integrity by being objective, open and honest in all of our dealings while always respecting the confidentiality of our clients.  * Be proactive in your approach to resolving issues and ensure they are dealt with quickly and effectively. KEY REQUIREMENTS Essential * Driving licence * ARLA or equivalent * Minimum of 2 years' experience of property management * Detailed knowledge of Glasgow Lettings market * Proficient in the use of IT systems including MS Word, Excel & Outlook * Experience in the management of client relationships Desirable * Previous management of a residential property portfolio under a portfolio management structure * The ability to analyse the performance of residential assets and produce investment appraisals * Operational knowledge of REAPIT COMPETENCIES * Customer focused * Collaboration * Communication * Problem Solving * Positive Mindset * Planning and organising