Senior Account Manager

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards.  Customers can conveniently access these services through the LHV App, enabling secure account opening and management. Overview Reporting to the Director of Financial Crime Risk, the successful candidate will be part of the Banking Services AML Business Risk Management function. You will be responsible for undertaking all aspects of new client onboarding and the ongoing periodic review process as well as handling ad-hoc escalations, undertaking on-site visits to clients and handling transaction monitoring alerts to proactively manage the financial crime risks posed by the firm’s clients. Duties and Responsibilities: This role exists to manage the financial crime risks associated with LHV UK’s customer base, comprising predominantly UK and EEA regulated non-bank financial institutions. This includes: * Liaising with relevant Relationship Managers, prospects and clients when onboarding new entities, undertaking periodic reviews of existing clients, and at other points of the client lifecycle. * Analyzing onboarding and periodic review questionnaires and the sufficiency of the financial crime programs of prospective and existing clients. * Undertaking assessments of the risks posed to LHV UK by prospective and existing clients, both using the Customer Risk Assessment model at onboarding and periodic refresh as well as through qualitative assessment as part of targeted reviews, onsite visits, transaction monitoring results and escalations. * Managing and maintaining the process for all aspects of CDD and EDD at onboarding and at periodic review, including driving the process to completion. * Undertaking all necessary standalone economic sanctions, PEP and adverse media screening on clients and the applicable associated parties. * Conducting on-site visits to clients to assess their financial crimes programme in order to form a view as to the risks posed to the firm. * Identifying areas of high or unacceptable risk, and assessing the suitability of clients subject to the Special Interest Client and Excessive Fraud programmes. * Producing management information in relation to onboarding, periodic review, transaction monitoring, onsite visits and the client portfolio. * Presenting case summaries, client escalations and management information to a senior audience, including the AML Committee, as and when required. * Fostering a positive on-going engagement with internal and external stakeholders and clients. * Undertaking assigned Business Risk Management project work or relevant tasks as given by the Director of AML Business Risk. Experience and attributes: * Experience in a CDD or EDD function within a financial services firm. * Strong experience of correspondent banking or payment intermediaries, including e-money institutions. * The ability to analyse client documentation including organisational charts and complex ownership structures to identify beneficial ownership and to assess the sufficiency of policies and procedures. * Experience liaising with the business regarding key AML matters. * Able to articulate understanding of relevant regulations and guidelines particularly the Money Laundering Regulations 2017, Proceeds of Crime Act 2002, Terrorism Act 2000 and the SAR reporting regime. * Excellent written and oral communication skills. * Superb attention to detail. * Ability to develop, implement and enhance processes. * Passionate about the benefits of a positive compliance culture. * Ability to work to deadlines and under pressure managing multiple priorities. Limited travel may be required. Some of our benefits (only applicable to UK based roles not Internship programmes)  * Competitive salary &lots of opportunities to learn, grow and progress professionally. * Open and inclusive culture.   * Hybrid working. * Fantastic offices and great working environment. * Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)  * Health cash Plan (Medicash health plan Level 3) * 6% employer pension contribution. * Life assurance – 4 x salary. * Income protection insurance – 75%   * 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year. * Swap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances.  * Enhanced family friendly and family forming policies. * Access to a wide range of retail discounts.  * Team Socials.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description Reporting to the Senior Central Team Manager, you will be responsible for nurturing a portfolio of remotely managed SMEs onboarded through our client acquisition outreach activity In addition to looking after your own customers, you will also have line management responsibility for a small team of Central Relationship Managers. As a bank built solely to support the needs of established SMEs, we are committed to helping businesses achieve their ambitions through our range of growing banking products and solutions, with the provision of lending having been a core part of our offering since day one. As our customer and lending book continues to grow, we are passionate about helping our customers to access proactive banking services. As our Relationship Teams continue to grow this has led to us launching this newly formed role as we look to continue on our journey to become the UK’s most recommended bank for established SME’s First and foremost, though this is a relationship driven role, and so we are seeking candidates comfortable to engage and build rapport with business owners, passionate and curious to understand their business plans and ambitions and how Allica can support their aspirations. Principal Accountabilities * Successfully remote relationship managing a portfolio of established SME businesses, providing secured lending including commercial mortgages and asset finance, as well as current accounts and deposit facilities. The Allica product offering will continue to widen over time as we further grow. * Proactive Credit risk management of your portfolio, including using data alerts and insight to identify early warning indicators and support with further advances where required * Working closely with business owners to support their plans and ambitions through originating new lending opportunities from initial enquiry to completion, including assessing and proposing credit papers inline with Allica’s credit policies and appetite. * Leading and developing a small team of relationship managers, providing coaching and support. This will include regular performance reviews and intervention where appropriate. * Communicating and tracking key objectives within your portfolio and your team to ensure high levels of service and customer outcomes. * Actively managing your own objectives and personal development plan, supporting the Senior Central Relationship Manager with the delivery of the team goals and ambitions * You will be able to evidence the ability to work independently when supporting established SMEs with their requirements, and also the ability to coach others. * Working closely and collaboratively with varying teams across Allica Bank to ensure a seamless and professional service is always provided. * Being a positive contributor to Allica Banks culture, and always demonstrating our values of Straightforward, Integrity, Collaborative and Delivery. * Complying with all mandatory policies and adhering to operational procedures. Personal Attributes & Experience * A deep passion for supporting and helping established SME’s to grow and achieve their ambitions. * A self-starter, organised and able to be flexible in a fast paced environment. * A highly capable relationship builder, with a history of delivering support for SME’s through the provision of financing, deposit facilities and banking services. * You will have strong credit skills, including the ability to build a deep understanding of a business plans, analyse their financial accounts and propose a suitable structure that helps them with their goals whilst mitigating identified risks. * You can demonstrate a strong understanding of SME banking, including a well founded knowledge of commercial lending and securities. * The ability to deliver against challenging personal goals whilst also supporting a team to do the same. * A background in generating and unlocking new opportunities from an existing portfolio of clients as well as attracting new clients to the bank. #LI-AD1 Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: * Full onboarding support and continued development opportunities * Options for flexible working * Regular social activities * Pension contributions * Discretionary bonus scheme * Private health cover * Life assurance * Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.