CTO/COO (m/w/d)

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! This position is based in Paris. 🔥 THE CEO OFFICE The CEO Office is a hands-on team of high-potential generalists who lead Joko's strategic projects and, when needed, step in to reinforce teams on short to medium deployments. You'll take over a team of five Founder Associates, with room to grow as the company scales. As the leader of that team, your job is to build a team people are proud to be part of, where every Founder Associate grows quickly and contributes meaningfully to Joko’s most important priorities. 🎯 WHAT YOU WILL DO You'll be the CEO's strategic partner at a specific, rare moment in a company's life: a profitable scale-up entering its international chapter, expanding new business lines, doubling in headcount over the next 18 months, and investing heavily in AI — with a mature leadership team, a culture worth protecting, and a team that demands excellence. You'll report directly to Xavier (CEO), partner closely with co-founders Nicolas (CRO) and Alexandre (CTO), and serve as secretary of the Steering Committee, which is composed of the founders, the CMO, the COO, the VP People, and the Head of Online — putting you at the heart of every strategic decision the company makes. The Chief of Staff role is built around the CEO, and the CEO Office is in turn built around the Chief of Staff — together, the team exists to act as an extension of the CEO. The mandate is fourfold today, and you'll be the architect of all four pillars (as well as the future ones). 1. Governance. Your team and you will own the rhythm and quality of how Joko is run at the top — board meetings, executive team meetings, All Hands, and the communication cadence that ties them together. You'll play a central role as animator and alignment driver for the leadership team. 2. Proactive projects. Your team and you will lead the company-wide initiatives that matter most to the CEO and to Joko's next chapter — the kind of cross-functional, high-stakes work that doesn't naturally fit any single team. 3. Reactive missions. When a team needs short-term reinforcement, you'll deploy Founder Associates as a strike force, helping us address critical gaps without hiring in a rush. This will represent a decreasing share of the team's activity as the organization grows. 4. Culture. Like every member of the SteerCo — and like the CEO — you'll be expected to embody Joko's culture and lead by example. A word from Xavier "This is one of the most consequential hires I'll make this year. I'm looking for a real partner — someone with the rigor to challenge my thinking, the architectural mind to build durable systems, and the warmth to carry our culture as we scale. The Chief of Staff is, in many ways, an extension of me, and the right person will shape Joko's next chapter alongside Alex, Nico, and me." — Xavier Starkloff, CEO 👀 WHO WE'RE LOOKING FOR * 10+ years of experience, combining Tier 1 strategy consulting (BCG, McKinsey, Bain, or equivalent) with operating experience in a high-growth tech startup or scale-up. * Direct and substantive management experience, with a proven ability to hire and retain great talent. * Architectural thinking: You're as comfortable designing a multi-quarter operating model as you are fixing a broken process. You think in systems, not tasks. * Analytical rigor: Structured thinking, attention to detail, comfort with numbers, ability to write a board memo that holds up under CEO and investor scrutiny. * Emotional intelligence and stakeholder management: This role lives at the intersection of the CEO, the SteerCo, the Founder Associates, and every team in the company. You read people well, you build trust quickly across very different stakeholders, and you handle sensitive conversations with care. * Energy: You bring genuine drive and presence into a room. You'll be one of the cultural carriers of the company and a representative of the CEO. * AI fluency: You already use AI tools fluently in your own work, you have a point of view on how they reshape how teams operate, and you're excited to help Joko go further — the CEO Office is expected to lead by example on this front. * Efficiency: You're fluent in productivity tools, ruthless about prioritization, and known for delivering on time across complex projects with many stakeholders. You instinctively look for the highest-leverage version of any task. * Entrepreneurial mindset: You thrive in fast-moving, ambiguous environments. You take ownership without being asked, you welcome feedback, you're an insatiable learner, and you go the extra mile by default. * Languages: Fluency in English. * Location: Paris-based. Bonus: M&A, corporate development, and/or corporate finance exposure. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: * Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. * Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: * 💸 Top-market compensation * 📈 Equity for everyone with the chance to own a piece of what you build * 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills * 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings * 💪 Contribution to your ClassPass subscription * 🍼 8-week leave paid 100% for the second parent * …and much more, check the full list here! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments * For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). * For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Commercial (Mid-Market) Grower team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe’s fastest growing users. WHAT YOU’LL DO As an Account Executive (Grower, Commercial), you’ll identify opportunities for our users to get the most out of Stripe by quickly understanding our users’ needs in order for them to grow with us. We’re looking for a well-rounded strategic operator who is capable of engaging in business-level and technical conversations at multiple levels of the organisation, including Founders, CTO, COO, and CFO in order to drive commercial outcomes. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. This is a dynamic role, evolving rapidly. If you’re hungry, smart, persistent, adaptable and a great teammate, we want to hear from you! RESPONSIBILITIES * Own a named account list and develop account plans for winning and expanding business with funded startups * Develop outbound strategies to create and nurture opportunities. * Own the full sales cycle from prospecting to close, to go live for startup companies in region. * Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Stripe market share. * Develop relationships with executive stakeholders at new and existing users. * Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and develop financial analyses. * Lead and contribute to team projects to develop and refine our sales process. * Engage with cross functional teams (Partners, Post Sales, Product and Engineering) to help drive and iterate Stripe’s strategy. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of experience in a client-facing role, with either sales or renewal based KPIs within a rapidly growing organization. * Verbal and written communication skills in both English and Japanese * Ability to understand complex requirements and craft custom solutions * Strong analytical and quantitative capabilities including comfort with basic financial modeling * Superior verbal and written communication skills * Ability to operate in a highly ambiguous and fast-paced environment * Strong interest in technology PREFERRED QUALIFICATIONS * Ability to understand the Stripe API * Experience with Excel and SQL, or a willingness to learn