
Salonkee · Luxembourg
Salonkee is one of Europe’s fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experien...
Salonkee is one of Europe’s fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and
offer an outstanding experience to their clients.
Our all-in-one software simplifies appointment scheduling, payments, and client management, allowing salons to focus on what truly
matters: delivering an exceptional customer experience.
We’re proud to shape the future of the beauty industry with innovation, collaboration, and a people-first mindset.
The opportunity
Join Salonkee’s Customer Success Department as a Team Lead Retention and play a key role in driving our retention efforts while
keeping our salon partners engaged across our international markets.
We’re looking for a hands-on leader who thrives on team coaching, direct customer contact, and operational excellence. You’ll act
as the right hand to the Head of Customer Success, managing and supporting a growing team of retention agents daily while
personally handling complex, high-risk client cases.
This role is perfect for a trilingual professional who leads by example and prefers being on the ground with their team rather
than focusing on high-level strategy. If you’re resilient, customer-centric, and ready to scale our retention operations, we’d
love to hear from you!
What you will be doing
What you need to have
environment.
clients, rather than defining the department's high-level strategy.
What we offer
At Salonkee, we believe that innovation thrives in an environment where everyone feels included and empowered. We’re building a
diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives.
No matter who you are or where you come from, you’ll find a place here to grow, contribute, and be your authentic self.
bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. ABOUT YOU * 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.
Alpha Financial Markets Consulting (Alpha) is a leading global consultancy to the financial services industry. Founded in 2003, we have worked for over 20 years to bring together specialist, sector-focused strategy, management consulting and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives and insurance industries, Alpha is truly a trusted advisor for complex change programmes. We now have over 1,180 consultants working with clients across North America, the UK, Europe, Middle East and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors. Our people are at the heart of everything we do. We are delighted that many of our team have built long and fulfilling careers with us, many staying over a decade. We believe this is because Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others and thrive. As we look to the future, we’re excited to be looking for new Alpha colleagues - individuals who are collaborative, innovative and ambitious. We hope you will join us and help shape the next chapter of our growth journey. Why join Alpha? * Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business. * Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people. * Exposure to senior leadership – whether you are in an internal or a client facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game. * Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly. * Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make. Role Responsibilities: Based in Luxembourg (with potential travels within Europe), you will carry out consulting engagements or manage projects for prestigious clients, leaders in Asset Management (Asset Managers, Private Banks, Investor Services Providers) in areas including: * Strategy * M&A Integration * Review of Operating Models * Evolution of Organisations * Digital Transformation * Operational Benchmarking * Change Management We offer you the opportunity to embark on an exciting career: * Delivering interesting assignments in an international environment (international assignments and teams, possibility of exchanges with other offices of the group) * Working with high potential employees in a dynamic environment * Putting your ideas into practice alongside the team and on client projects * Taking ownership early on in your career – including possible ownership of deliverables or work streams within a project * Developing know-how recognised by the major players in the financial industry and participation in the growth of the leader in Asset Management consulting * Staying abreast of current business and industry trends relevant to the client's business * You will also participate in the development of the firm's practices (such as Operations or Investments) and various business management areas (e.g.: Marketing or Recruitment) Role Requirements (Skills, Experience and Qualifications): * At least 2-4 years of proven experience in the consulting or projects gained within a leading financial institution or consulting firm * Significant experience within ‘blue-chip’ Financial Services organisations, preferably Asset or Wealth Managers * Experience of projects engaged on Target Operating Model, business processes and/or IT solutions in some of the following areas: Distribution, CRM, Portfolio management & Risk management, Middle & Back Office processes and outsourcing * An understanding of market trends, drivers and outlook of the Asset and Wealth Management market * First-class communication, presentation and problem-solving skills with an excellent command of Microsoft Office * Basic knowledge of client relationship development and business development, for example writing proposals for new projects * Stakeholder management and influencing skills – with both clients and colleagues * Superb interpersonal skills with the ability to mentor, coach, and lead junior team members * Focus on team achievement, not just individual goals * Strong academic background from a top-ranking business school or engineering school * Fluency in English is required (at a C1+ level) as well as one of French or German (at a C1+ level) * Willingness to travel * Eligible to work in Luxembourg Sharing Success: Allowing our people to share in our growth journey is a highly valued component of the business and here are a few ways that we do this: * Competitive base salary * Share of the profits of the business as a % of base salary: Each year the company distributes among its staff up to 30% of the profits measured through EBITDA. * 28 working days of paid leave * Lunch vouchers (15€ ) * Life insurance and travel insurance * Laptop and mobile phone * Supportive, social and collaborative environment * Comprehensive training and development programmes (CAPM, Prince 2, CFA…) Your Wellbeing: Ensuring that we prioritise the wellbeing and care of everyone is paramount. To support this, we have an established mentoring and employee oversight framework across all global locations and levels. At the same time, we continue to invest in our comprehensive training and development programme that builds confidence, consulting skills and industry content. Our Commitment to Inclusion At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone. --- Please be aware that we may hold information for up to 3 years from the close of the recruitment process to allow us to review your suitability for current and future job opportunities with Alpha, your data may also be shared with relevant third party providers as and when required as part of the assessment process. Full details around what data we hold, why we hold it and for how long are available in our recruitment privacy statement (https://alphafmc.com/privacy-policy/). If you have any questions, or would like us to delete your data, please contact us by email at privacy@alphafmc.com.
JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. ABOUT THE TEAM & ROLE We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The team’s mission is to safeguard the financial stability of our trading operations. By independently challenging front-line strategies and validating complex margin models, we ensure the safe and sustainable growth of our derivatives product. As a Derivatives Risk Oversight Lead, you will serve as a key representative of Second Line of Defense for our derivatives trading platform, leading the oversight and continuous enhancement of risk management frameworks across the derivatives product and the Bitstamp Financial Services (BFS) entity. This role is based in our Luxembourg office, with in-person attendance expected at least 3 days per week. At Bitstamp by Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. WHAT YOU’LL DO * Support the Director of Risk in implementing and managing the financial risk management programs for the Bitstamp Financial Services (BFS) Entity and other parts of the Bitstamp group, with particular focus on market, product, counterparty, margin, collateral, and liquidity risks arising from spot and derivatives activities. * Provide independent monitoring of risk exposures across financial and operational risks and escalate breaches of approved limits, with a primary emphasis on trading-related risks and scalable control design as the business grows. * Review and validate risk models and assess exposure metrics across derivatives products and trading strategies, including independent challenge of product calculations, valuation logic, exposure metrics, and model assumptions. * Define and periodically review margin methodologies. Independently assess the adequacy of margin and collateral practices implemented by 1LOD, including initial margin, maintenance margin, liquidation thresholds, collateral haircuts, concentration add-ons, and stressed close-out assumptions. * Define counterparty risk framework and limits; independently monitor exposures and challenge limit utilization, concentration risk, and interconnected exposures across spot and derivatives books. * Conduct stress testing and scenario analysis to assess the impact of adverse market conditions and extreme events on the derivatives portfolio and develop contingency plans accordingly, including the design of independent house stress scenarios and the ability to reproduce and challenge 1LOD stress calculations. * Complete quarterly regulatory submissions required under the MiFID license, such as capital requirement calculation (ICAAP) and quantitative reporting, including prudential risk indicators. * Build or enhance internal capital and liquidity models, taking into account new risks arising from derivatives trading within the BFS entity,, including risks related to perpetual swaps, leverage, funding mechanics, basis dislocations, liquidation events, market gaps, and stressed liquidity. * Participate in development of key risk and early warning indicators and monitoring as well as reviews of risk appetites, including collaboration with 1LOD on defining KPI/KRI thresholds and escalation triggers (e.g., green/orange/red status). * Establish a regular and repeatable risk assessment process covering daily monitoring, weekly and monthly deep dives, periodic model and margin review, exception tracking, and formal escalation governance. * Collaborate with process owners to facilitate appropriate management and control of all material risks for the BFS entity, while acting as a subject-matter expert on derivatives and trading risk. * Promote a risk-aware culture, including facilitating regulatory-required risk training, and support clear ownership between 1LOD and 2LOD in risk identification, challenge, escalation, and remediation. * Report findings to management and regulatory authorities, highlighting key risk metrics, exposures, and mitigating actions, with clear articulation of breaches, trends, emerging risks, and required management actions. * Collaborate closely with Product, Operations, Compliance, Legal, and Technology teams to ensure that risk management considerations are integrated into business processes and decision-making, including new product approval, control design, risk tooling, and scalable operating processes. * Independently connduct spot and derivatives risk assessments, including hedge effectiveness, basis risk, collateral sufficiency, concentration risk, and the impact of extreme market moves across linked positions. * Support the scaling of the business by ensuring that risk methodologies, controls, reporting, and governance remain robust as volumes, client complexity, and product range increase. WHAT YOU BRING * 5+ years of experience in financial risk management, ideally in a second line of defense capacity. Experience in a derivatives trading firm or brokerage is strongly preferred, and direct derivatives/market risk experience is essential. * Excellent analytical skills and attention to detail, with the ability to interpret complex data and identify actionable insights, and to independently test, recalculate, and challenge front-line risk metrics and product outputs. * Good understanding of the MiFID regulatory framework (particularly derivatives) and prudential expectations relevant to investment firms offering derivatives products. * Good knowledge of the components of a balance sheet and drivers of income, including the capital, liquidity, and P&L implications of leveraged derivatives activity. * Ability to operate independently and navigate ambiguity. * Effective communication and presentation skills, including the ability to challenge senior stakeholders with credible quantitative analysis and clear risk recommendations. * Knowledge of the blockchain and virtual currency environment is preferred, with a strong understanding of crypto market structure, spot trading, derivatives products, and perpetual swaps. * Excellent English language skills (written and verbal). WHAT WE OFFER * Challenging, high-impact work to grow your career. * Performance driven compensation with multipliers for outsized impact and bonus programs. * Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs. * Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more. * Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more! * Exceptional office experience with catered meals, events, and comfortable workspaces. * Monthly commuter stipend to help offset in-office commuting costs. Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.