
Satispay · Luxembourg
About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are build...
About us
Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there.
Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for
every financial need. Joining our team means stepping into a critical role with the authority and responsibility to drive
significant business outcomes and shape the strategic trajectory of the company and the industry.
We are powered by a culture of ownership, relentless execution, and strategic foresight. We are brave in our approach, making
courageous decisions and tackling challenges head-on, underpinned by a deep sense of responsibility for sustainable, ethical, and
long-term success.
What you'll be doing
As our Head of Licensing & Regulatory Strategy, you’ll play a key role in architecting and owning our multi-jurisdictional FinTech
regulatory strategy across multiple product lines to fuel our international expansion. This is not just a project management role
for a single licence application; this is a permanent, strategic leadership position. You will build the foundation for our
international expansion by defining the optimal path to authorisation in new markets. In this role, embodying ownership and a
commitment to craving impact, you will be expected to deliver significant results by:
fastest viable path, conduct regulatory feasibility assessments, and turn regulatory updates (CCD2, PSD3, MiCAR phase 2, CRD
VI, DORA) into competitive advantages.
manage EEA passporting, coordinate cross-functional inputs, and build repeatable playbooks.
them proactively on product innovation.
direct external advisors, and brief the Board and ExCo on pipeline risks and options.
the regulatory calendar, ensuring all license conditions are met across the organization.
You will lead and mentor high-performing teams, collaborate closely with peers with structured communication and transparency,
demonstrating a commitment to integrity and ownership.
Who we're looking for
We are seeking a proven leader with a distinguished track record of success in driving strategic initiatives and achieving
significant business growth within relevant sectors. You will lead by example, combining ambition with purpose, drive impactful
results and cultivate ownership and continuous improvement in our dynamic environment.
services, with 3+ years specifically in fintech, alongside experience building or managing growing teams and advising C-level
founders.
regulatory frameworks (CRD/CRR, PSD2/PSD3, MiFID II, MiCAR) and have managed a complex portfolio of overlapping licenses and
host-authority dynamics.
BaFin, Bank of Italy, FCA), confidently leading the room.
drive outcomes, and understand how licensing paths impact group capital, substance requirements, and cross-border governance.
acquiring/card scheme knowledge (Visa, Mastercard, PayFac, BIN sponsorship), and engaging regulators on product innovation.
relationship builder, and fully fluent in English (Italian is a nice-to-have).
We recognise that exceptional leadership comes in many forms. If you believe you have the vision, experience, and drive to help us
shape the future of money, we encourage you to apply. We value the unique perspectives and strengths that exceptional leaders
bring, even if their experience doesn't align with every listed requirement.
Why this is your place
This is a unique opportunity to leverage your experience and leadership to make a profound impact on a company poised for
significant future growth. We operate on a principle of reciprocity: significant strategic impacts are met with meaningful rewards
and opportunities.
millions of users and businesses.
action at scale. Experience the excitement of navigating growth where change is constant and the customer base/services are
rapidly expanding.
reward leadership and contribution to company growth and raise the bar for collective success.
success, and continuous improvement fueled by feedback. You will learn from the best and lead alongside founders who are
hands-on.
CareAbout: how we support your impact
We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re
committed to making their lives easier, both in the office and out in the world. That’s why we created CareAbout:
Equal Opportunity Employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all
backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity,
sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.
By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy
bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success. YOUR ROLE Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation. TOP RESPONSIBILITIES * Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints. * Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance. * Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements. * Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management. * Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows. ABOUT YOU * 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success. * Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration * Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders. * Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences. * Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities. * Proficiency in English WORKPLACE & BENEFITS * Competitive salary * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains HIRING PROCESS 1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations. 2. Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission. 3. Practical Interview (45 min): Demonstrate your approach to Account Management and communication. 4. Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership. About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.
Salonkee is one of Europe’s fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients. Our all-in-one software simplifies appointment scheduling, payments, and client management, allowing salons to focus on what truly matters: delivering an exceptional customer experience. We’re proud to shape the future of the beauty industry with innovation, collaboration, and a people-first mindset. The opportunity Join Salonkee’s Customer Success Department as a Team Lead Retention and play a key role in driving our retention efforts while keeping our salon partners engaged across our international markets. We’re looking for a hands-on leader who thrives on team coaching, direct customer contact, and operational excellence. You’ll act as the right hand to the Head of Customer Success, managing and supporting a growing team of retention agents daily while personally handling complex, high-risk client cases. This role is perfect for a trilingual professional who leads by example and prefers being on the ground with their team rather than focusing on high-level strategy. If you’re resilient, customer-centric, and ready to scale our retention operations, we’d love to hear from you! What you will be doing * Act as the operational right-hand to the Head of Customer Success. * Personally handle high-risk accounts and complex client cases (calls, emails, SMS). * Manage, train, and support a retention team daily (scaling to ~10 agents). * Structure and distribute the workload across 7 markets by country/language. * Monitor daily retention metrics (churn, reactivation, satisfaction) and adjust actions. * Ensure QA, tone of voice, and offer consistency across all countries. * Identify recurring customer pain points (product, pricing) and escalate feedback. * Serve as the team's daily go-to person for questions and escalations. What you need to have * Significant experience in customer retention / B2B customer success / customer care, ideally in a high-volume call or ticketing environment. * Fluent in French, German, and English (both written and spoken) * Comfortable tracking operational KPIs (churn, reactivation) * Prior experience in team management or as a team lead is a plus * This is a highly hands-on role. You will be on the ground, working alongside your team and staying in direct contact with clients, rather than defining the department's high-level strategy. * Rigour, responsiveness, a customer-centric mindset, and leading by example. What we offer * A competitive remuneration package. * A dynamic, international, and supportive work environment with a strong team culture. * Flat hierarchies that promote open communication and encourage putting your ideas forward * The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry. * Regular company events to foster team bonding and create opportunities for networking and collaboration At Salonkee, we believe that innovation thrives in an environment where everyone feels included and empowered. We’re building a diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives. No matter who you are or where you come from, you’ll find a place here to grow, contribute, and be your authentic self.
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Bridge Building S.A. (BBSA) is the Luxembourg regulated entity of Bridge, a Stripe company. We operate as an EMI and future CASP in one of Europe's most demanding regulatory environments (CSSF, DORA, MiCA). BBSA is building a local regulated platform powered by a global-first technology model. WHAT YOU'LL DO In this context, we're looking for an IT GRC Analyst to act as the bridge between strict European regulations and high-velocity global engineering. This role is the control and risk right hand of the Bridge Global CISO. While our global teams build the tech, you ensure it is compliant, resilient, and audit-ready. You'll translate requirements like DORA and MiCA into tangible IT controls, oversee third-party risks, and maintain the integrity of our governance framework. This is not a tick-the-box compliance role. It is an operational position for a professional who understands technology well enough to govern it effectively. You'll have high visibility, owning the frameworks that allow us to scale securely. RESPONSIBILITIES IT governance and risk management • Maintain and evolve the IT Risk Register, ensuring risks are identified, assessed, and treated in line with the company's risk appetite. • Drive the local implementation of the DORA (Digital Operational Resilience Act) framework, including ICT risk management and incident classification. • Bridge the gap between technical reality and policy by drafting, reviewing, and updating IT policies and procedures. • Perform periodic control testing to ensure global engineering practices align with local regulatory requirements. • Act as the primary support to the local Head of IT. Third-party risk management (TPRM) • Support ICT due diligence and risk assessments of critical vendors and service providers, while assisting with Developer and Customer Oversight. • Monitor service level agreements and performance metrics of critical vendors, challenging performance where necessary. • Act as the primary support to the outsourcing manager regarding technical vendor oversight. Access governance and control (IAG) • Oversee the identity and access governance strategy, including adherence to Segregation of Duties, principle of least privilege, and others. • Conduct periodic user access reviews for critical systems. Regulatory compliance and audit readiness • Act as the primary liaison for internal audit regarding IT topics. • Prepare technical inputs and evidence for CSSF notifications and regulatory reporting. • Monitor compliance with GDPR and data privacy controls (e.g., DLP oversight, data residency). • Coordinate business continuity (BCP) and disaster recovery (DR) testing documentation and reporting. Incident governance • Oversee the IT incident management process to ensure proper classification, reporting, and root cause analysis (RCA). • Ensure major incidents are reported to regulators within mandated timeframes, in collaboration with Compliance. WHO YOU ARE MINIMUM REQUIREMENTS * Bachelor's or Master's degree in Information Systems, Cybersecurity, or Business Administration, with a strong IT focus. * 3–6 years of experience in IT audit, IT risk, GRC, or information security. • High professional fluency in English. PREFERRED QUALIFICATIONS * Experience in a regulated sector (Banking, Fintech, or Insurance). * Experience at a large-scale public accounting firm in IT risk advisory. * Experience with CSSF circulars, EBA guidelines, or DORA. * Strong understanding of ISO 27001, NIST, or COBIT. * Understanding of cloud fundamentals (AWS).