Strategic Account Manager - Kraken Flexibility

ABOUT BEHAVOX Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.  From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.  Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.  About the Role Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value. This is a hybrid position based out of our London office. What You'll Bring * Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time. * Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors. * Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously. * Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes. * Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction. * Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls. * Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators. * Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence. * Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing. What We Offer * A truly global mission with a passionate community in locations all over the world * Huge impact and learning potential as our aspirations require bold innovation * Highly competitive compensation  * Benefits include fully covered health coverage for employee and family * Generous time-off policy and flexible work schedule About Our Process We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.  During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible. Please note that: * We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process  * Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for a Senior Client Account Manager to join our Global Strategic Accounts team. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end, by leading joint business planning, global strategy, and cross-regional execution. This person will closely collaborate with their Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform. This role is required to be based in person in London. Responsibilities: * Collaborate closely with Client Partners to meet and exceed clients’ marketing goals * Lead and execute campaign launches from start to finish and deliver insightful optimizations to agency and client partners * Run end-to-end global account operations: revenue delivery, complex media strategy, multi-market optimizations, troubleshooting, and structured upsell on a global book * Turn campaign performance and tests across markets into global playbooks and measurement frameworks, feeding back into Product, Marketing Sciences, and Client Partners * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with Global clients, to drive year-on-year Reddit revenue growth * Educate brands and media agencies, effectively communicate value proposition and best practices * Consult clients on their awareness and direct response objectives, and partner closely with Client Partners to craft thoughtful and creative media plans * Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles * Proactively seek and represent client needs and asks to cross-functional stakeholders * Shape Reddit’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders * Proactively and continually identify areas of improvement * Mentor and train other team members. Required Qualifications:  * 8+ years of experience in advertising sales and account management, global client experience is a plus * Strong understanding of customer marketing funnel and traditional marketing ecosystem * Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors. * Understanding of Digital measurement, tracking fundamentals and mobile measurement partners * Tenacious and entrepreneurial approach to working through product, process, and client challenges * Experience cultivating strong relationships with external partners * Exceptional communication and interpersonal skills * Ability to work in a fast-paced and unstructured work environment * High attention to detail * Proficiency in Excel preferred * BA / BS degree or equivalent work experience Benefits: * Comprehensive Health benefits * 401k Matching * Workspace benefits for your home office * Personal & Professional development funds * Family Planning Support * Flexible Vacation (please use them!) & Reddit Global Days Off * 4+ months paid Parental Leave * Paid Volunteer time off Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Group Personal Pension Scheme with Employer match * Private Medical and Dental Scheme * Income Replacement Programs * Bike to Work scheme * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid #LI-NT1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.