ABOUT BEHAVOX

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize

enterprise data into actionable information that protects and promotes the business growth of multinational companies around the

world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread

opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating,

analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About the Role

Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly

regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term

strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's

most demanding regulatory frameworks.

Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications

surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The

Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against

their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full

end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the

portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships.

The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account

Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast

ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives;

and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control

maturity, and platform value.

This is a hybrid position based out of our London office.

What You'll Bring

Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance,

trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial

institutions; understands how clients evaluate and mature their compliance posture over time.

Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications

monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management,

and energy sectors.

Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures

involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level

strategic relationships and working-level practitioner relationships simultaneously.

Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn

forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery

health directly impacts commercial outcomes.

Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full

portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product,

Engineering, and Support counterparts to accelerate resolution.

What You'll Do

Account health monitoring and risk identification. Independently assesses account health and risk across commercial,

operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption

data as intelligence; builds intervention plans without manager direction.

Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level

engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than

product update calls.

Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations,

closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence,

and delivery performance indicators.

Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account

Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial

plays grounded in customer intelligence.

Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise,

ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language

the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need

without chasing.

What We Offer

A truly global mission with a passionate community in locations all over the world
Huge impact and learning potential as our aspirations require bold innovation
Highly competitive compensation
Benefits include fully covered health coverage for employee and family
Generous time-off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high

performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way

assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the

cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills

and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then

we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will

enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and

managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed

call possible.

Please note that:

We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is

strictly prohibited and will result in immediate disqualification from the process

Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within

the team.

Roll

Strategic Account Manager 3

Kategori

Kundtjänstpersonal

Plats

London, Storbritannien

Publicerad

23 juli

Sista ansökningsdag

22 augusti

Källa

Arbetsgivarens hemsida

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Kundtjänstpersonal

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