Service Resolution Manager

Description Position at Trinity Property Consultants About Trinity Property Consultants At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment , we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers. Compensation : $100,000 to $110,000 annually, depending on experience, plus eligibility for performance and lease renewal bonuses. Schedule : Monday through Friday, 9:00 a.m. to 6:00 p.m. The Opportunity As a Senior Property Manager , you’ll have the autonomy to run your property like your own business: drive financial success (NOI, occupancy goals, renewals), achieve strong resident satisfaction and retention, ensure operational consistency and compliance all while inspiring and developing your team. In turn, we are committed to investing in your growth, celebrating your wins, and empowering you to shape your future. This isn’t just another property management role; it’s a launching pad for your next big career move. What You’ll Own Business & Financial Performance Own your community’s financial performance by meeting occupancy and NOI goals. Provide accurate and timely reporting to regional leadership. Execute pricing and marketing strategies based on market trends and competitors to maintain a strong occupancy. Identify and implement operational efficiencies without sacrificing quality and experience. Operational Excellence & Resident Experience Conduct regular property and vacant unit inspections to ensure smooth operations and adherence to regulations, policies and procedures. Partner with Maintenance and vendors to ensure prompt, high-quality service resolution. Create an industry-leading living experience for our residents focusing on delivering a high-quality product and service while fostering community engagement to support renewals and a positive reputation. Team Development & Leadership Hire, train, and lead a high-performing on-site team. Inspire team growth through goal setting, coaching, and regular performance check-ins. Build a culture of accountability, empowerment, and recognition. What You Bring Leadership: Strong communicator with emotional intelligence to lead, coach, and empower others. Customer Focus: Committed to providing a high-quality, personalized experience to residents. Business Mindset: Data-driven, results-oriented, and motivated to exceed goals. Adaptability: Prioritizes in a fast-paced environment with confidence and grace. Other Skills: Strong budgeting, financial analysis, and sales experience. Knowledge of fair housing regulations. Qualifications Experience: 2-5 years of experience as a Property Manager in the multifamily housing industry is required, with 2 years minimum experience at a 400+ unit property and/ or mixed-use community. Education: Bachelor’s degree preferred; industry designations certifications (CPM, CAM, RMP) are a plus. Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook, Teams), SharePoint, ADP. Experience with Yardi, Entrata, Asana, and EliseAI is a bonus. Requirements Availability & Travel This position will require availability for nights, weekends, and holidays as needed, as well as occasional travel for company events or meetings. Active participation in team functions and regional or company activities is expected. Physical Demands This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may be required. Extended use of computers or telephones is also necessary. The role may require lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet. We Take Care of You Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost. Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary. Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan. Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time. Referral Bonuses: $1,000 referral bonuses for eligible hires. Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events). Perks: Professional development, tuition reimbursement, employee discounts, and more. Our Commitment to Belonging Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes. Ready to Join Us? Explore what it’s like to grow your career with a company that values people as much as performance. Learn more and apply today! Note: This job description includes the core Sr. Property Manager responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion. Trinty Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Description Position at Trinity Property Consultants About Trinity Property Consultants At Trinity Property Consultants, your expertise fuels our mission. Guided by our values of innovation, teamwork, excellence, and empowerment , we’ve been a leader in the multifamily industry for over 25 years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more than great places to live – we’re creating vibrant communities and meaningful careers. Compensation : $70,000 to $75,000 annually, depending on experience, plus eligibility for performance and lease renewal bonuses. Schedule : Monday through Friday, 9:00 a.m. to 6:00 p.m. The Opportunity As a Multi-Site Property Manager , you’ll have the autonomy to run your properties like your own business: drive financial success (NOI, occupancy goals, renewals), achieve strong resident satisfaction and retention, ensure operational consistency and compliance all while inspiring and developing your team. In turn, we are committed to investing in your growth, celebrating your wins, and empowering you to shape your future. This isn’t just another property management role; it’s a launching pad for your next big career move. What You’ll Own Business & Financial Performance Own your properties’ financial performance by meeting occupancy and NOI goals. Provide accurate and timely reporting to regional leadership. Execute pricing and marketing strategies based on market trends and competitors to maintain strong occupancies. Identify and implement operational efficiencies without sacrificing quality and experience. Operational Excellence & Resident Experience Conduct regular property and vacant unit inspections to ensure smooth operations and adherence to regulations, policies and procedures. Partner with Maintenance and vendors to ensure prompt, high-quality service resolution. Create an industry-leading living experience for our residents focusing on delivering a high-quality product and service while fostering community engagement to support renewals and a positive reputation. Team Development & Leadership Hire, train, and lead high-performing on-site teams. Inspire team growth through goal setting, coaching, and regular performance check-ins. Build a culture of accountability, empowerment, and recognition. What You Bring Leadership: Strong communicator with emotional intelligence to lead, coach, and empower others. Customer Focus: Committed to providing a high-quality, personalized experience to residents. Business Mindset: Data-driven, results-oriented, and motivated to exceed goals. Adaptability: Prioritizes in a fast-paced, multi-site environment with confidence and grace. Other Skills: Strong budgeting, financial analysis, and sales experience. Knowledge of fair housing regulations. Qualifications Experience: 2-5 Years of experience as a Property Manager in the multifamily housing industry is required, with 2 years minimum experience at a 300+ unit property and/ or mixed-use community preferred. Previous multi-site experience preferred. Education: Bachelor’s degree preferred; industry designations certifications (CPM, CAM, RMP) are a plus. Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook, Teams), SharePoint, ADP. Experience with Yardi, Entrata, Asana, and EliseAI is a bonus. Requirements Availability & Travel This position will require availability for nights, weekends, and holidays as needed, as well as occasional travel for company events or meetings. Active participation in team functions and regional or company activities is expected. Physical Demands This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may be required. Extended use of computers or telephones is also necessary. The role may require lifting up to 25 pounds independently, and occasionally up to 50 pounds with assistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet. We Take Care of You Medical, Dental & Vision: Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at an additional cost. Retirement Plans (401K): The company matches the employee's contribution up to 2% of salary. Life & Disability Insurance: We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan. Time Off: 11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time. Referral Bonuses: $1,000 referral bonuses for eligible hires. Volunteer Time Off: Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events). Perks: Professional development, tuition reimbursement, employee discounts, and more. Our Commitment to Belonging Trinity Property Consultants is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes. Ready to Join Us? Explore what it’s like to grow your career with a company that values people as much as performance. Learn more and apply today! Note : This job description includes the core Multi-Site Property Manager responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion. Trinity Property Consultants is an equal opportunity emp loyer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.