Senior Enterprise Engagement Manager - UK

ABOUT BEHAVOX Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.  From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.  Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.  About the Role Behavox's Strategic Account Managers own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. This includes delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms operating under the world's most demanding regulatory frameworks. Clients in this portfolio are building or strengthening unified controls frameworks that bring together communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. The Strategic Account Manager's role is to understand where each client sits on that journey, ensure Behavox is delivering against their current needs, and position the platform to serve the full scope of their controls framework over time. This requires full end-to-end ownership of the relationship, delivery, health, satisfaction, retention, and growth for every account in the portfolio, operating with a high degree of autonomy on account strategy, renewals, escalations, and executive relationships. The role requires the ability to think strategically and execute operationally, often in the same day. The Strategic Account Manager will own all renewals across the portfolio, build retention strategy, lead negotiations, and close; accurately forecast ARR churn risk and develop mitigation plans; drive inbound expansion deals independently in collaboration with Account Executives; and lead executive business reviews that are genuinely strategic: conversations about compliance posture, regulatory risk, control maturity, and platform value. This is a hybrid position based out of our London office. What You'll Bring * Enterprise compliance technology and unified controls frameworks. Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time. * Financial services regulatory environment. Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors. * Multi-stakeholder account management across regulated financial institutions. Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously. * Commercial lifecycle management for enterprise SaaS. Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes. * Escalation management and operational accountability. Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution. What You'll Do * Account health monitoring and risk identification. Independently assesses account health and risk across commercial, operational, and relationship dimensions; surfaces risk early by reading ticket patterns, stakeholder signals, and adoption data as intelligence; builds intervention plans without manager direction. * Executive business review design and delivery. Designs and executes QBRs and EBRs for all accounts including executive-level engagement; leads conversations about compliance posture, regulatory risk, control maturity, and platform value rather than product update calls. * Renewal ownership and churn forecasting. Owns all renewals across the portfolio: builds retention strategy, leads negotiations, closes; accurately forecasts ARR churn risk and develops mitigation plans using account health data, stakeholder intelligence, and delivery performance indicators. * Expansion identification and commercial execution. Drives inbound expansion deals independently; collaborates with Account Executives per Unit of One model for strategic accounts; leads with value, not discount-first positioning; builds commercial plays grounded in customer intelligence. * Delivery follow-through and client communication ownership. Owns the client-facing narrative when delivery issues arise, ensuring commitments made to the client are tracked and fulfilled; translates technical or operational updates into language the client can act on; holds internal teams accountable through to confirmed resolution so the client has everything they need without chasing. What We Offer * A truly global mission with a passionate community in locations all over the world * Huge impact and learning potential as our aspirations require bold innovation * Highly competitive compensation  * Benefits include fully covered health coverage for employee and family * Generous time-off policy and flexible work schedule About Our Process We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.  During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible. Please note that: * We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process  * Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As one of Airtable's Partner Solutions Architects, you will serve as a critical technical bridge between our partner ecosystem and Enterprise clients. You'll work at the intersection of our Professional Services, Partner, Product and Account teams to design and deliver scalable solutions that ensure strong customer outcomes across Partner-delivered engagements. This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network. You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success. WHAT YOU'LL DO Solution Architecture & Design * Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions  * Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices * Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem * Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions Customer & Partner Collaboration * Act as the technical advisor on strategic partner-led engagements with Enterprise clients * Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs * Partner with Professional Services to ensure consistency in best practices across all delivery teams * Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle * Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement * Manage and mitigate technical escalations that arise within partner-delivered engagements AI & Innovation Leadership * Champion the integration of AI capabilities within partner solutions, including agentic driven workflows * Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities * Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform * Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space * Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable  Partner Enablement & Technical Leadership * Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners * Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution * Create technical enablement content including reference architectures, implementation guides, and build best practice documentation * Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards * Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach Program Development & Scale * Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements * Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback * Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success * Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale WHO YOU ARE * 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms * 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases * 1+ years of experience working with partner ecosystems or systems integrators * Must be Airtable Builder, Admin and AI certified * AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions * Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.) * Experience creating technical documentation, enablement materials, and training content for diverse audiences * Experience balancing partner needs, customer requirements, and business priorities * Comfortable influencing stakeholders (both internal and external) and managing competing demands * Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management) * Comfortable with ambiguity, enjoys building processes and programs from the ground up * Passionate about solving customer problems and delivering exceptional experiences   Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. 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