Program Manager, Vendor Operations

Location: London  Department: Revenue Operations  Weekly office requirement: 2 days per week Employment type: Full Time AS OUR SALESFORCE PRODUCT LEAD YOU'LL: be taking the lead on supporting the Global GWI team in maintaining and enhancing our CRM, as well as owning any tool integrations. You’ll report into the Senior Director of Revenue Operations, owning data accuracy, efficiency, and ongoing optimization of Salesforce.com for all operations teams. You will be involved in a wide range of projects and will have the opportunity to make an impact within the wider organisation by helping us improve our CRM to drive efficiencies across the revenue team (e.g. minimise time syncs and improve data quality). WHAT YOU’LL BE DOING * Systems Governance & Strategic Alignment – Oversee Salesforce and integrated products, ensuring systems are scalable, well-integrated, and aligned with business goals to support fast, data-driven decision-making. * Team Development & Leadership – Support a high-performing team and their professional growth, provide coaching, fostering collaboration, growth, and operational excellence. * Change Management & Adoption – Ensure seamless rollout and adoption of new system enhancements, driving effective communication, training, and enablement across commercial teams. * Project & Roadmap Ownership – Manage the Salesforce roadmap and oversee key system projects, ensuring strategic alignment and efficient delivery across revenue systems. * Cross-Functional Collaboration & Data Strategy – Act as a bridge between RevOps, Sales, Finance, Product, and Marketing, enhancing data consistency, revenue reporting, and system capabilities. * Optimising & Scaling Revenue Operations – Continuously improve automation and lead-to-cash workflows to reduce manual effort and enhance scalability. ABOUT YOU First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table. Technical * Deep expertise in the Salesforce platform and object model, with a proven ability to architect custom applications, objects, fields, and end-to-end processes at an enterprise level * Extensive command of Salesforce automation capabilities, best practices, and order of operations, with the ability to evaluate and set the standard for how automation is designed across the organisation * Track record of designing and improving complex Salesforce automations including advanced flows, validation rules, formula fields, and data model relationships — and of coaching others to do the same * Proven success leading integrations across the revenue tech stack (e.g. Tableau, Docusign CLM, SalesLoft, and similar platforms) * Strong Salesforce architecture experience, with a demonstrable track record of designing, deploying, and governing Salesforce changes at enterprise scale * Salesforce Advanced Administrator Certification or Sales/Experience/Revenue Cloud Certifications highly desirable; willingness to gain Revenue Cloud certification as part of the role Strategic leadership * Ability to define and own the Salesforce product roadmap, aligning platform capabilities with business strategy and revenue growth objectives * Exceptional critical thinking and analytical skills with a strong commercial lens — you’ll translate business problems into scalable technical solutions and set priorities across competing demands * Experience developing and presenting business cases for platform investment, including ROI analysis, build-vs-buy decisions, and resource planning * Proven ability to evaluate emerging Salesforce features and third-party tools, making strategic recommendations on adoption, deprecation, and platform evolution * Comfortable operating with ambiguity and driving clarity in a fast-paced, high-growth environment where requirements evolve rapidly People and stakeholder management * Proven success in managing, mentoring, and developing Salesforce Administrators and technical team members, setting clear expectations and creating pathways for growth * Strong stakeholder management skills with the ability to influence at senior leadership level, aligning cross-functional teams around a shared platform vision * Experience managing external partners, consultancies, and vendor relationships, including contract negotiation, performance management, and delivery oversight * Exceptional communication skills — able to distil complex technical concepts for non-technical audiences, and to champion change across the organisation * A collaborative, inclusive leadership style that builds trust across teams and empowers others to take ownership   WHAT WE OFFER 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 25 days’ annual leave, plus office closures over the holidays. * Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. * Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. * Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. * Career growth – Accredited learning, leadership development, and global career mobility. * Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION 🫶 Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you. We actively encourage applications from underrepresented and marginalised communities. At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.   #li-hybrid #LI-LV1

As Market Development Manager you will be accountable for building and managing effective and lasting relationships with local decision makers and public transport authorities in Scotland, while working continuously to develop the service design, rider experience, and commercial performance in the region. In this role, you will collaborate closely with the local Policy and Operations team and other central stakeholders to grow Voi’s footprint and ridership in existing and new markets within Scotland. YOUR MISSION AT VOI * Build strong ties with key stakeholders (public transport authorities, city administrators, project managers, associations and partner companies). Run events and initiatives with the local public policy team to lift performance against city priorities and grow our footprint in existing markets. * Weigh up new market entry opportunities on commercial viability, regulatory readiness and strategic fit. * Represent Voi to towns and cities exploring shared micromobility, and lead pre-tender and tender work to make us the obvious choice. * Lead commercial and contractual negotiations with cities, securing sustainable terms that balance regulatory expectations with financial goals. * Act as the main point of contact for city stakeholders. Develop solutions that keep us compliant, address concerns and balance user experience with strong relationships with decision-makers. * Use data, analytics and market research to spot opportunities and improvements in operational efficiency and performance. * Own the city-level P&Ls and understand what really drives financial performance in each market. * Where relevant, work with competitors in the same cities to strengthen our shared footprint and compliance. * Partner with central growth and product teams on pricing and product strategy, balancing growth and profitability with policy and city needs. * Work closely with the local team to spot opportunities and lead projects that drive change. * Feed learnings from local markets back to central teams to sharpen playbooks, processes and frameworks. WHAT YOU NEED TO EMBARK * Bachelor or Master of Science in business, economics, engineering or similar would be a plus. * Professional fluency in English, both written and spoken. * 3-5 years of experience in policy, government/enterprise key account management, operations or strategy, as a consultant or in a fast-paced environment. * Experience from negotiating and effectively managing external stakeholders, e.g. partners, government and media. * Experience from managing complex cross-functional projects and taking multiple diverging stakeholder needs into account. * Excellent communication and presentation skills, with the ability to quickly adapt the messaging to a diverse audience. * Ability to work with analysis of large data sets using google-sheets or Excel. * Experience from working closely with a P&L, budgets, and business cases. * Flexibility to travel regularly to Scotland. WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator * Get “skin in the game” through our employee options program and have a direct impact on the company’s success in the UK * Enjoy unlimited free Voi rides * Work together with inspiring, motivated and fun colleagues towards a common goal * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution. * At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.