Implementation & Advanced Services Lead

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR CUSTOMER PRACTICE ARE LOOKING FOR EXPERIENCED, CONSULTANTS SENIOR CONSULTANTS AND MANAGERS TO JOIN THE TEAM.  Our Customer team is hiring motivated and talented individuals, from Consultants to Managers, to join us and help clients define the future of customer experience and reimagine how they engage, serve and create value for their customers. We work with organisations across a range of sectors to define the future of customer experience, redesign service organisations and deliver transformation that improves customer outcomes, operational performance and commercial value. Drawing on expertise in customer strategy, service design, customer operations, technology and AI, we help clients turn ambitious visions into practical, measurable outcomes.   Our team is passionate about helping organisations define and realise a future vision for customer experience and service. Whether that's defining a Customer Experience North Star, creating a connected customer experience across channels and journeys, reimagining the role of the contact centre, deploying AI-enabled service models or transforming customer operations, we work alongside our clients from strategy through design and into delivery.   WHAT YOU WILL BE DOINGS You will be joining a thriving team of customer, service and transformation specialists who combine deep customer-centric thinking with practical delivery expertise. We recognise that great candidates come from different backgrounds and won't necessarily have experience across every area below. Instead, we're looking for individuals who bring strength in several of the following disciplines and are excited to broaden their experience across the wider Customer team.  We are particularly interested in people with experience in some of the following areas:  * Customer Strategy & North Star Visioning – helping organisations define a clear vision for customer experience, future-state service models and transformation roadmaps that align customer, colleague and business outcomes.   * Connected Customer Experience (CCX) – designing end-to-end experiences that connect journeys, channels, technology, data and operations to deliver seamless customer outcomes.   * Service Design & Customer Insight – applying research, journey mapping and design thinking approaches to understand customer needs and translate them into practical solutions.   * Service Reimagined & Contact Centre Transformation – helping organisations redefine the role of service, improve customer and colleague experience, and transform contact centres into value-generating functions.   * Future of Service & Value Creation – helping organisations redefine the role of customer service, identify opportunities to improve productivity, reduce avoidable demand and unlock measurable value from customer operations.  * AI-Enabled Service & Operations – shaping AI strategies, identifying high-value use cases and helping organisations adopt AI, automation and emerging technologies at scale.   * Customer Platforms & Technology Transformation – experience of CRM, CCaaS, digital, automation or customer platform transformation from strategy and procurement through to implementation.   * Transformation Delivery – leading or supporting complex programmes, working alongside clients to turn strategy into measurable outcomes and lasting change.    YOUR SKILLS AND EXPERIENCE We're looking for people with a blend of the following skills, experiences and capabilities. We don't expect candidates to have experience across all of these areas; instead, we're interested in individuals who bring strengths in several of them and are excited to continue developing their expertise as part of our growing Customer team: * Experience of, or a strong interest in, shaping and delivering customer, service or operational transformation programmes.  * The ability to combine strategic thinking with practical delivery, helping clients move from ambition to measurable outcomes.   * Experience working within, or closely alongside, customer-facing environments such as customer service, contact centres, service operations, customer experience teams or transformation functions.  * An understanding of customer experience, service operations or the drivers of customer, colleague and business performance. * Confidence leading workshops, facilitating discussions and engaging stakeholders from operational teams through to senior leaders. Strong stakeholder management, relationship-building and communication skills, with the ability to create confidence and influence change. * Structured problem-solving and analytical capabilities, with the ability to translate customer and operational insight into actionable recommendations. * Curiosity about the future of customer experience, service, AI and emerging technologies, alongside a point of view on how they can create value for organisations. * A collaborative mindset and desire to contribute to a growing team, develop new propositions and help shape the future of our Customer capability.    WHAT A CAREER AT BARINGA WILL GIVE YOU PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.   JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As one of Airtable's Partner Solutions Architects, you will serve as a critical technical bridge between our partner ecosystem and Enterprise clients. You'll work at the intersection of our Professional Services, Partner, Product and Account teams to design and deliver scalable solutions that ensure strong customer outcomes across Partner-delivered engagements. This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network. You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success. WHAT YOU'LL DO Solution Architecture & Design * Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions  * Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices * Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem * Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions Customer & Partner Collaboration * Act as the technical advisor on strategic partner-led engagements with Enterprise clients * Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs * Partner with Professional Services to ensure consistency in best practices across all delivery teams * Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle * Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement * Manage and mitigate technical escalations that arise within partner-delivered engagements AI & Innovation Leadership * Champion the integration of AI capabilities within partner solutions, including agentic driven workflows * Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities * Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform * Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space * Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable  Partner Enablement & Technical Leadership * Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners * Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution * Create technical enablement content including reference architectures, implementation guides, and build best practice documentation * Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards * Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach Program Development & Scale * Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements * Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback * Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success * Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale WHO YOU ARE * 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms * 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases * 1+ years of experience working with partner ecosystems or systems integrators * Must be Airtable Builder, Admin and AI certified * AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions * Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.) * Experience creating technical documentation, enablement materials, and training content for diverse audiences * Experience balancing partner needs, customer requirements, and business priorities * Comfortable influencing stakeholders (both internal and external) and managing competing demands * Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management) * Comfortable with ambiguity, enjoys building processes and programs from the ground up * Passionate about solving customer problems and delivering exceptional experiences   Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.