Senior Consultant / Manager - Customer Contact and Ai Experts

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As one of Airtable's Partner Solutions Architects, you will serve as a critical technical bridge between our partner ecosystem and Enterprise clients. You'll work at the intersection of our Professional Services, Partner, Product and Account teams to design and deliver scalable solutions that ensure strong customer outcomes across Partner-delivered engagements. This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network. You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success. WHAT YOU'LL DO Solution Architecture & Design * Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions  * Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices * Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem * Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions Customer & Partner Collaboration * Act as the technical advisor on strategic partner-led engagements with Enterprise clients * Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs * Partner with Professional Services to ensure consistency in best practices across all delivery teams * Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle * Gather and synthesize partner and customer feedback to inform product roadmap, partnership strategy and partner enablement * Manage and mitigate technical escalations that arise within partner-delivered engagements AI & Innovation Leadership * Champion the integration of AI capabilities within partner solutions, including agentic driven workflows * Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities * Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform * Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space * Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable  Partner Enablement & Technical Leadership * Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners * Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution * Create technical enablement content including reference architectures, implementation guides, and build best practice documentation * Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards * Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach Program Development & Scale * Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements * Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback * Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success * Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale WHO YOU ARE * 5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms * 3+ years of proven experience designing and implementing complex Airtable deployments that span use cases * 1+ years of experience working with partner ecosystems or systems integrators * Must be Airtable Builder, Admin and AI certified * AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions * Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.) * Experience creating technical documentation, enablement materials, and training content for diverse audiences * Experience balancing partner needs, customer requirements, and business priorities * Comfortable influencing stakeholders (both internal and external) and managing competing demands * Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management) * Comfortable with ambiguity, enjoys building processes and programs from the ground up * Passionate about solving customer problems and delivering exceptional experiences   Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.  RESPONSIBILITIES * Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive * Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team * Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team * Evangelize Stripe customer success stories and customer success systems and processes * Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status * Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry * Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.  * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product * Strong analytical skills and operating rigor * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Experience building comprehensive account plans * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Experience handling difficult customers or situations and can demonstrate resolutions * Must work within a team environment with sales and services peers * Ability to navigate data and people to find answers * A strong understanding of our business and products, and an ability to research/self-starter PREFERRED QUALIFICATIONS * Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Willingness to tackle things on your own * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly