Delivery Manager (National Security)

Job Title: Government Customer Success Manager - EMEA - London Company description As digital assets and cryptocurrency become more widely adopted every day,, our products are essential to ensure cryptocurrency is safe and accessible to all. Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good. Our products are used by some of the world’s leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week. Elliptic is backed by some of the top VCs: SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo. To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day. We encourage new ideas and learning, whether that’s through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all. Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from you! The Impact You Will Have: As a Customer Success Manager for the Government and Public Sector segment, you will play a critical role in driving the success of a portfolio of UK government, law enforcement, and intelligence agency customers. These mission‑critical accounts operate in complex regulatory, security, and procurement environments and require strategic partnership, precision, and trust. You will act as a trusted advisor and primary advocate, ensuring that each organization continuously realizes measurable value from Elliptic’s solutions. Your focus will be on driving adoption, value realization, retention, and expansion - partnering closely with the Account Executive to help customers achieve their operational outcomes while navigating sensitive and highly structured environments. This role brings together strategy, relationship management, and product expertise. In a typical week, you might lead a strategic business review with a national law enforcement agency, collaborate with Product to refine workflows that support pressing compliance objectives, or shape a tailored renewal and expansion plan that reinforces Elliptic’s position as a long‑term, trusted partner to government. Through thoughtful engagement, data‑driven insights, and proactive stakeholder management, you will ensure each customer not only renews but continues to grow with Elliptic — broadening adoption, strengthening integration, and becoming strong advocates for our mission to make the crypto ecosystem safer and more transparent for all. What you’ll do: * Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion. * Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders. * Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic’s capabilities to each agency’s mission and compliance objectives. * Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth. * Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic’s business goals. * Collaborate closely with Sales, Product, Engineering, and Support to resolve issues, communicate roadmap context, and advocate for the unique needs of government partners. * Coordinate secure communications and documentation in accordance with customer and internal policies, maintaining the highest standards of reliability and responsiveness. * Build and maintain structured account intelligence, tracking usage, measurable outcomes, stakeholder movements, and next actions to ensure alignment and transparency. * Represent the voice of the government customer internally—providing insights that guide product evolution, policy decisions, and service delivery for public sector use cases. * Contribute to the ongoing refinement of Elliptic’s government customer‑success strategy, sharing lessons learned and best practices to strengthen engagement across this critical segment. REQUIRED QUALIFICATIONS * British citizen (due to security requirements for UK Government work). * Demonstrated experience working with public sector customers, including managing complex stakeholder groups and navigating formal procurement and contracting processes. * Background in or strong understanding of public sector operations - experience working directly within government is strongly preferred. * Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer‑facing role. * Comfort collaborating with law enforcement and intelligence agency customers (directly or via partners), exercising appropriate discretion, diplomacy, and professionalism. * Excellent communication skills, with the ability to translate complex or technical concepts into clear, actionable guidance for diverse audiences. * Strong organizational and prioritization skills, capable of managing multiple high‑value accounts and deadlines while maintaining attention to detail and thorough follow‑through. Our Ideal Candidate Has * Active UK Security Check (SC) clearance, or the ability and willingness to obtain it. * Direct experience supporting customers who work with analytics, investigations, risk, compliance, or intelligence workflows. * A background in regulated or high‑security environments such as government, defense, critical infrastructure, or financial crime, with an understanding of the expectations for security, discretion, and delivery. * Experience developing and executing success plans based on usage data and measurable outcomes to drive adoption and continuous improvement. * Strong collaboration skills, working effectively with Sales on account growth strategies and with Product, Support, and Engineering to deliver seamless issue resolution and value realization. * Proven ability to manage complex stakeholder groups, aligning technical and non‑technical audiences around shared objectives and success metrics. * Experience using AI tools to boost productivity, with a curiosity for new ways of working Bonus Points for: * Experience working directly with law enforcement, intelligence, or national security agencies, especially in data or compliance‑driven programs. * Familiarity with public procurement frameworks and contracting processes, such as G‑Cloud and typical government buying cycles. * Hands‑on experience navigating security accreditation or assurance processes within classified or restricted networks. * Understanding of financial crime prevention, blockchain analytics, or cryptocurrency risk management use cases. * Demonstrated success in building multi‑stakeholder account plans, incorporating operational, technical, and executive sponsors within complex government structures. * Experience collaborating with international or cross‑agency teams, aligning strategies across jurisdictions or departments. * Ability to translate technical solutions into operational impact, connecting Elliptic’s capabilities with mission success and measurable outcomes. * Knowledge of public‑sector compliance frameworks such as ISO 27001 or NCSC guidelines, and government security standards or classification levels. * Deep awareness of data sensitivity, privacy, and information governance best practices in high‑security environments. We know Diversity and Inclusion is much deeper than just hiring, but it’s important for us to mention it here. We welcome and embrace individuals of all backgrounds and identities at Elliptic, and this is an ongoing priority for us. We know incredible people don’t all think in the same way. We want to be challenged every day. We believe our diverse team of individuals underpins this by bringing creative thinking and innovation to Elliptic every day. We are committed to creating a diverse, inclusive and equitable workplace, so we welcome applications from everyone, even if you may not think you fit all of the requirements of our roles. We foster an environment of psychological safety, where everyone feels comfortable to bring their whole self to work. JOB BENEFITS > How we work: * Hybrid working and the option to work from almost anywhere for up to 90 days per year * £500 Remote working budget to set up your home office space > Learning & Development: * $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: * Holidays: 25 days of annual leave + bank holidays * An extra day for your birthday * Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. > Benefits: * Private Health Insurance - we use Vitality! * Full access to Spill Mental Health Support * Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries * Cycle to Work Scheme No recruitment agencies please!

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR HOME AFFAIRS PRACTICE ARE LOOKING FOR AN EXPERIENCED SENIOR MANAGERS TO JOIN THE TEAM.  This role is focused on strengthening our Government Commercial capability within Home Affairs, helping clients improve how they procure, contract, manage suppliers and deliver value. Our Home Affairs team works at the heart of UK Government, partnering with clients across Policing, Defence, Justice, the Home Office and Arm’s Length Bodies to deliver lasting change for citizens across the UK. Commercial capability is critical to helping the public sector respond to major challenges, improve value for money, strengthen supplier performance and build more effective operating models. If you are excited by helping government clients solve complex commercial challenges and deliver meaningful public value, we would love to hear from you.   WHAT YOU WILL BE DOING * Leading government commercial transformation work for Home Affairs and wider public sector clients, helping them improve how they procure, contract, manage suppliers and deliver value. * You will design and improve commercial operating models, including governance, processes, decision rights, accountabilities, controls and ways of working. * Advising clients on commercial efficiency opportunities, helping them identify where commercial functions, supplier arrangements or contracts can deliver better value for money. * You will bring practical knowledge of government commercial regulations, procurement requirements, approval routes and governance into client delivery. * Working alongside broader Baringa teams to embed commercial expertise into transformation, operating model, digital, data, technology and change programmes. * You will build trusted relationships with senior government stakeholders, including commercial directors, operational leaders, finance teams, policy teams and delivery partners. * You will identify and shape new opportunities with Home Affairs and wider public sector clients, contributing to proposals, account development and the growth of Baringa’s government commercial capability. * You will lead and develop consultants within multi-disciplinary teams, providing direction, coaching and feedback while building Baringa’s internal commercial knowledge and methods. YOUR SKILLS AND EXPERIENCE We are looking for someone with strong experience helping government or public sector organisations improve their commercial functions. This could include procurement, commercial operating models, supplier management, contract management, commercial efficiency and commercial transformation. Candidates should be able to demonstrate experience in some of the following: * You will have experience delivering commercial, procurement or supplier-related transformation work in Home Affairs or wider public sector environments. * You may have built your experience in consulting, within a government commercial function, or through a combination of both. We are particularly interested in people who understand consulting delivery and can bring real government commercial expertise into the team. * You will have a strong understanding of how government commercial functions operate, including procurement regulations, governance, approvals, controls and stakeholder dynamics. * You have experience of working in complex commercial environments, helping programmes to deliver transformation through procurement activity' * You will have experience designing, assessing or improving commercial operating models, including structures, roles, processes, decision-making, capability and ways of working. * You will have experience identifying and delivering commercial efficiencies, value for money opportunities, supplier performance improvements or contract management improvements. * You will have experience working in complex, high-value, multi-stakeholder environments where commercial, operational, policy and delivery priorities need to be balanced. * You will have exposure to Home Affairs or adjacent government areas such as policing, law enforcement, justice, defence, national security, the Home Office or central government. * You will have experience leading client workstreams or teams, producing high-quality deliverables and turning commercial expertise into practical recommendations. * You will have an established network and experience leading business development, including shaping opportunities, contributing to proposals or developing client relationships.   WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com