Government Customer Success Manager

TLDR: At Plinth we're building software for charities, foundations and local governments to do their best work and have maximum impact. Having just closed our most recent funding round, we're now looking to hire what we like to call a Local Authority Savior. we're now looking to hire a commercial leader to expand the adoption of Plinth across Local Authorities across the UK and who knows all the ins and outs of the Local Authority Space. We work in person, in London (Old Street), and are loved by over 1,500 charities, funders and commissioners across the UK We're a fast-growing SaaS company (11% each month) building grants and case management software for charities and local government. Our clients include councils running HAF programmes, Family Hubs, and SEND services. WHAT YOU'LL DO Sales (60-70%): * Win public sector contracts for HAF, Family Hubs, Short Breaks programmes and make sure these expand to * Own full sales cycle: prospecting → procurement → signature * Respond to ITTs/RFIs via frameworks (G-Cloud, CCS, local buying consortia) coming with knowledge of these will be helpful * Present to Directors of Children's Services, commissioners, service delivery managers * Typically managing 10-12 opportunities at once Delivery (30-40%): * Project manage implementation with successful handover to our Customer Success Team * Manage 2-4 concurrent rollouts with hard deadlines * Coordinate with Customer Success for handover * Feed product requirements back from councils YOU NEED Essential: * 5-10 years in local government (either working in councils or selling to them), ideally ex-future gov or local gov * Proven track record winning public sector contracts through formal procurement * Existing contacts in children's services/family support across multiple councils * Experience delivering complex implementations with multiple stakeholders Strong advantage: * Direct experience with HAF, Family Hubs, Short Breaks, or DfE-funded programmes * Knowledge of SEND landscape and Local Offer requirements * Understanding of Section 106 funding and council decision-making processes * Track record expanding contracts within existing accounts * You’ve started something in the past * Think Local Authorities could be better YEAR 1 TARGETS * New contracts: £100k-£200k ARR from new councils * Pipeline: Build and progress a qualified pipeline * Implementations: Deliver 4-6 successful council go-lives * Account expansion: Generate £60k+ ARR from existing council clients adding programmes (adding 3 - 4 programmes) * Network: Establish presence at 3-4 key sector events PACKAGE * Salary: £50,000-£65,000 base * Equity: Meaningful early-hire package * Location: In-person, Old Street, London PROCESS 1. 30-40 min call with Jess 2. Interview with Jess and co-founders 3. 3-4 hour in-person working session 4. References (ideally including council contacts) 5. Decision Bottom line: You need existing council relationships, the ability to win formal procurements, and the project management skills to deliver what you sell. You're building our public sector vertical from an early stage with real ownership.

Maternity cover – fixed-term contract (full-time or part-time / fractional) Location: London Term: 6-9 months. Ideally starting by September 2026 (sooner if you’re available), running to approximately March/April 2027. We’re a rapidly scaling data company with a high-quality, complex proposition, and our Subscriber Growth team is on a mission to deliver world-class retention (NRR). We’re looking for an experienced Account Management or Customer Success leader to cover a period of maternity leave – stepping in to lead, motivate and keep the momentum going across our Account Management team, reporting directly to the Chief Revenue Officer. If you’re a confident people leader who can add value from day one, read on. ABOUT BEAUHURST We are building the leading provider of private company data in Europe. Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge. We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they’re offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape. We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy. THE ROLE Our Account Management team works tirelessly to help our subscribers get the most value out of our platform, while keeping a close eye on book value through renewal, upsell and cross-sell. This is maternity cover for the leader of that team – so we’re looking for someone experienced enough to keep things running smoothly and our people performing, without needing a long ramp-up. As the Team Manager for Account Management, you’ll take ownership of our existing team of Account Managers – leading, coaching and motivating them, and being accountable for the retention and growth of their book through the cover period. You’ll work closely with the Chief Revenue Office and Client Experience team manager as well as the wider GTM leadership team, bringing senior commercial judgement to deals, forecasting and customer strategy. Importantly, you won’t be expected to become a deep product expert. We’ll give you the support you need on the platform itself – your value is in leadership, coaching, people management and commercial nous. We’re looking for someone who can operate autonomously in exactly those areas and report upwards the status, risks and plans/support needed. Your responsibilities will include: * Leading and supporting our existing team of Account Managers – keeping them motivated, focused and performing throughout the cover period. * Owning the retention and growth of the team’s existing book: guiding and motivating the team to hit and exceed renewal, upsell and cross-sell targets, and contribute to the commercial success of the company. * Day-to-day people management and coaching: 1:1s, development conversations, and continuing each team member’s professional growth. * Providing commercial advice and positioning: bringing senior judgement to negotiations, deal strategy and customer conversations. * Monitoring and reporting on team performance – activity, pipeline, forecasts and closed renewals – with accurate forecasting to the Chief Revenue Officer and back to the wider business. * Keeping existing processes and systems running smoothly, and improving where there’s a clear, quick win – we’re not asking you to rebuild from scratch, but to maintain momentum and add value where you can. ABOUT YOU As a minimum, you should have: * Significant experience as a senior or experienced leader of Account Management or Customer Success teams, including both retaining and growing accounts. * A strong track record of managing, coaching and developing people, with concrete examples of coaching team members through to success. * The confidence to operate autonomously – adding value through people management, coaching and commercial advice from day one, without a long ramp-up. * The ability to accurately forecast team performance. * Relevant industry experience – ideally from one of our core markets (BeauhurstAdvise – finance, professional services and advisers, or BeauhurstImpact – public sector and impact organisations) – or from a B2B SaaS, tech or data business. * A strong academic track record, and the ability to be available to start by October 2026 (or sooner). Ideally, you’ll also be: * Empathetic and good at building relationships – with both customers and team members, you’ll know how to build strong personal relationships quickly. * Equipped with a growth mindset and keen on continuous improvement – happy to admit (and learn from) mistakes when things don’t go to plan. * Genuinely passionate about coaching, mentorship and team management. * Bright and commercially sharp – strong with numbers, a clear communicator, and both intellectually and emotionally intelligent. Flexible working: this role can be done full-time, or part-time / fractional for the right candidate – we’re happy to talk through what works. The role will need to be in office (inc. visiting clients) at least x3 days per week. OUR OFFER We’re offering a competitive package, pro-rated for part-time arrangements. We invest a lot in keeping our people happy and healthy, so you’ll also get: 💰 A stake in the company: This is huge - everything you do will create value in the company that you will partly own 🩺 Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs 💝 Free therapy: Sessions with any of our hand-picked counsellors, all on us 🎓 Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill 🎉 Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company 🚅 Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme 🍪 Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages. APPLY! To apply please submit: * Your up-to-date CV. * Answers to the screening questions below. Please note that applications with generic answers to these questions will be automatically rejected.