Customer Value Partner, Mid-Market

Voyado is the ultimate solution for personalization and relevance across all channels - online and offline. Trusted by retailers and e-commerce companies worldwide, our customer experience cloud empowers brands to engage customers, elevate the shopping experience, and evolve their businesses. We have some happy customers using Voyado today, including H&M, Samsøe Samsøe, and Lakrids by Bülow. Are you a proactive sales executive who thrives on closing deals and winning new business? Do you have the drive to knock on doors, chase opportunities, and build lasting relationships? If so, this is your chance to make a real impact and strengthen Voyado’s presence in the UK. With a strong presence in the Nordics, we are rapidly expanding in the UK and Ireland, and the team, including Arbnor, Lara, and Cameron is looking for a new colleague to join our local office on Chancery Lane. ABOUT THE ROLE As a Senior Regional Sales Manager, you’ll own the entire sales cycle - from lead generation and prospecting to closing high-value deals with mid-to-large retailers across the UK and Ireland. You’ll take the lead in developing new business, expanding our market presence, and positioning Voyado as the go-to solution for retail and e-commerce brands. SOME THINGS YOU'D BE UP TO * Drive outbound sales efforts to identify and develop new business opportunities. * Own the full sales cycle from prospecting to closing, both mid-market and enterprise deals. * Lead negotiations, including pricing, structure, and expansion paths. * Engage with retailers and e-commerce brands to understand their challenges and provide tailored solutions. * Deliver compelling sales pitches and product demonstrations. * Attend trade shows, industry events, and networking forums to increase brand visibility. SO, WHO ARE YOU? At Voyado, we thrive on innovation, ambition, and teamwork. To succeed in this role, you must be a self-starter who enjoys pursuing leads, fostering strong relationships, and converting prospects into long-term customers. You’re an excellent communicator, persistent, and energized by closing deals in a fast-paced environment. SKILLS & BACKGROUND: * You have a proven track record of success in B2B sales, with extensive experience managing the entire sales cycle - from prospecting and hunting for new business to closing high-value deals. * You have a structured, value-based approach to selling - leveraging frameworks such as MEDDPICC or similar methodologies to engage, influence, and drive alignment among multiple senior stakeholders. * You have experience working in a partner-dense product landscape, navigating complex ecosystems and collaborating with partners and integrations to create customer value and drive business growth. * You’re a native-level English speaker who communicates with professionalism, clarity, and persuasive impact. Experience within retail, e-commerce, CRM, or digital marketing is a strong advantage. WHAT'S IN IT FOR YOU? Voyado is a Swedish purpose-driven company with nearly 400 Voyadoers, where every opinion is recognized and where you’ll be successful when putting the customers first. Here, you'll get the opportunity to work self-driven with strong support that you can leverage at any time. We really care for our Voyadoers and put a lot of time and effort into keeping and nurturing our knowledge-sharing and friendly culture. We’re personal, and that extends into everything about us. Read more on what it’s like to work at Voyado here. What we offer: * The opportunity to join a fast-growing team with an excellent culture! * Competitive compensation & benefits package * Regular team summits for bonding, workshops, and knowledge-sharing * Wellness allowance & wellness hour to focus on your well-being * Competitive pension plan * 28 vacation days + UK national holidays * Weekly team breakfasts * Personal gadget budget – Choose the tech that works for you * Voyado+ perks program READY TO MAKE AN IMPACT? Fantastic! 🎉 Applying is easy - submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through! ADDITIONAL INFORMATION As part of our recruitment process, we conduct a background check on the final candidate. Making it personal with AI We truly believe you’ll position yourself best for success in the interview process by being yourself with support from AI, where it makes sense. Later in the process, you might even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please, bring your authentic self! Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about the most.

About Ultralytics: At Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Following our $30M Series A, we’re scaling our customer success function out of our London hub. We’re hiring a Mid-Market CSM to own a high-volume book of business and drive retention and expansion across a diverse set of accounts running Ultralytics YOLO in production. You’ll manage approximately 80 mid-market accounts representing ~$2M ARR. You will balance proactive relationship management with commercial ownership: keeping customers healthy, identifying expansion opportunities, and running renewal conversations with confidence. This role reports to the Head of Customer Success. 💼 About the role Own a high-volume book. 80 accounts, $2M ARR. You triage effectively, prioritize at-risk and high-growth accounts, and make sure nothing critical falls through the cracks at scale. Drive retention and expansion. Net dollar retention (NDR) is the headline metric. You hold renewal conversations, spot expansion signals across new use cases, teams, and geographies, and surface them to your AE partner for joint pursuit. Hold your own technically. You don’t need to write code. But you’ll discuss model deployment, integration patterns, and computer vision use cases credibly with technical buyers and ML teams. Onboard and activate. You run onboarding for new mid-market customers in conjunction with Solution Engineering, driving them to first production value quickly. Partner cross-functionally. AEs on expansion and joint account planning. SEs on technical escalations. Product on feedback loops. You are the voice of your customers inside the business. 🚀 What you'll do 60 days: Understanding the value of Ultralytics YOLO for businesses. Independently running renewal calls and commercial conversations in your accounts. 90 days: Running business reviews and check-ins independently, escalating to Solution Engineering where necessary. Renewals forecasted for the next 6 months. First expansion signals surfaced to AE partners. 180 days: Owning your book end-to-end, including renewal commercials. Tracking clearly against NDR targets. Contributing to playbook refinement and feeding customer insight back to the business. Holding technical conversations with technical buyers with authority. 🧠 Skills and experience * 2–4 years customer-facing. Technical customer success, account management, or a customer-facing engineer making the move to a commercial seat. * Technically credible. You hold a deployment conversation with an ML engineer without bluffing. You can translate technical capability into business value for a budget owner. Prior exposure to APIs, developer tooling, or ML/AI products is a strong plus. * Organized at volume. You’ve managed a large book before, or you’ve shown you can triage well and stay on top of a lot of moving parts without dropping accounts. * Commercially capable. You’re comfortable in a renewal conversation. You notice expansion signals early. You’re honest about account health, including when something is slipping. * Self-sufficient. There’s no onboarding specialist or implementation team behind you. You’re resourceful, take ownership, and figure things out. Solution Engineering resources are available for priority accounts. * Curious about the product. YOLO is the most widely deployed computer vision model in the world. Customers come in excited. You channel that and build on it. 🚀 Why this role * Real product pull. YOLO is the most-used computer vision model in the world. Your customers believe in the technology. Your job is to help them get value from it quickly. * Varied, interesting accounts. Mid-market at Ultralytics spans manufacturing, logistics, retail, pharmaceuticals, and beyond. The use cases are technically diverse and genuinely interesting. * Aligned incentives. You own renewals and earn on uplift. You source expansion and earn alongside the AE who closes. When the team wins, you win. * Room to grow. The CS function is scaling. Strong performance in this seat is a clear path to senior and enterprise coverage. 🌟 What this role isn’t This isn’t a reactive support role. It isn’t a CSM seat at a big SaaS company with professional services and a renewal team doing the commercial work around you. You’re expected to own the relationship and the number. If you need extensive scaffolding to do good work, this probably isn’t the right fit. 💰 Compensation and benefits * Full-time, London office (hybrid) * 24 vacation days, your birthday off, plus local holidays * Equity package * MacBook Pro, Apple Studio Display, AirPods Pro 3 * Dedicated learning & development budget * Reports to Head of Customer Success * Screening with VP Sales & Success or Head of Customer Success, case study, final round with CEO * Applicants must have legal authorization to work in the UK. What we offer: Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework. Impactful Work: Shape the future of AI-powered solutions that transform industries. Collaborative Culture: Join a talented and passionate team that values open communication and innovation. Ultralytics Handbook Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles. Link: https://handbook.ultralytics.com/ Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.