Customer Success Manager - Construction

Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?   ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.   WHAT WE OFFER YOU Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly: * An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs * Own the sales process end to end – and learn what being the commercial lead for a company really means * A chance to work closely together with the CEO on our business development strategy * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months) * International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders   RESPONSIBILITIES Your responsibilities will be to: * Develop, maintain and grow relationships with customers * Consult, advise and coach customers including giving feedback as part of deliveries * Have full ownership over your pipeline and ensure it is never empty * Key stakeholder engagement & management * Deal Execution - selling, proposing and closing   EXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you: * Can show outstanding results from a role within sales * Are an excellent communicator especially verbally * Love to build and nurture relationships * Good networker * Have a natural ability to make people feel comfortable around you   START As soon as possible.

WHO WE ARE, WHAT WE DO Sensat is a geospatial AI business that powers advanced and highly functional digital twins for the world's most critical infrastructure projects. We partner with the world's largest construction, engineering and critical infrastructure companies, including National Grid, Network Rail, Heathrow and Severn Trent Water. We enable our customers to fight the costly and high-risk "Status Quo" of siloed data, people and processes. Our AI-powered digital twins help teams digitally visualise, plan and manage projects, providing Project Confidence Through Clarity. We are a high trust, high impact team, who offer purpose driven work. We operate with autonomy and flexibility in an agile, flat structure. We look for highly talented, adaptable and curious individuals who love solving meaningful problems and who share our resilient team spirit when facing challenges! We more than doubled ARR in 2025 and are on track for another year of 100%+ ARR growth. We've built strong momentum with enterprise customers, secured further strategic investment from Mercia Ventures alongside existing investors including National Grid Partners, and are continuing to expand our presence in the US. It's an exciting time to join Sensat as we enter the next stage of our growth. 🚀 SCALE WHAT’S WORKING. BUILD WHAT’S NEXT. Sensat is at an important & exciting stage of growth. We already have strong customer traction, a clear enterprise sales motion and around £5m+ in revenue. Our product is solving real problems for some of the world’s largest infrastructure organisations, particularly in highly regulated, complex environments. Now we’re ready to scale. As we continue to grow in the UK and continue to expand into the US, we’re looking for someone who can bring greater consistency, discipline and commercial excellence across our go-to-market function. This isn’t about starting from scratch. It’s about taking what’s working, making it repeatable, and building the foundations for the next stage of growth. You'll bring together Marketing, Sales and Customer Partnerships into one joined-up go-to-market function, ensuring every team is aligned around the customer, not departmental goals. You’ll strengthen the structure, systems and ways of working that help great people do their best work, while building a more predictable, scalable enterprise business. You’ll report directly to our Founder and play a key role in shaping how we grow over the coming years, including helping establish and scale our presence in the US. 🛠️ WHAT YOU’LL BE DOING This is a genuine player-coach role. You’ll set the direction, but you’ll also stay close enough to the work to make a real difference. That might mean coaching the team through a strategic enterprise opportunity, reviewing calls, improving forecasting, tightening how we use HubSpot, working with Product and Engineering on customer feedback, or helping define our commercial strategy for the US. You’ll be responsible for: * Leading our Marketing, Sales and Customer Partnerships teams. * Scaling a repeatable enterprise go-to-market motion across complex, highly regulated customers. * Creating stronger forecasting, reporting and commercial discipline. * Developing leaders and building a team that can solve problems without constant founder involvement. * Improving how we use technology, automation and AI across the commercial function. * Building a strong feedback loop between customers, GTM, Product and Engineering. * Helping shape the next phase of our US growth, including regular travel as the business expands. You’ll bring fresh thinking, challenge our assumptions and help us make better commercial decisions as we grow. 💻 TECHNOLOGY MATTERS HERE Great go-to-market teams create one joined-up customer journey. That only happens when people, process and technology work together. We’re looking for someone who is comfortable getting hands-on with modern GTM tooling rather than managing it from a distance. You should be confident using platforms like HubSpot, understand how automation can remove friction and already be thinking about how AI can improve the way commercial teams operate. We’re not looking for someone who uses AI to write emails. We’re looking for someone who uses it to build better ways of working. Someone who is curious enough to experiment, resourceful enough to teach themselves, and practical enough to turn new tools into real commercial impact. 💭 YOU MIGHT BE THE KIND OF PERSON WE’RE LOOKING FOR IF... Maybe you've built a go-to-market function that brings together Marketing, Sales and Customer Success around a single customer journey. Maybe you’ve taken a company from around £5m ARR towards £20m+. Maybe you’ve helped commercial teams sell into large multinational customers with long buying cycles and complex stakeholders. Maybe you’ve introduced structure into a founder-led sales motion without slowing the business down. Maybe you’ve helped launch into new markets. The title you’ve held matters less than the journey you’ve been part of. You’ll probably bring: * Experience leading enterprise B2B go-to-market teams across Marketing, Sales and Customer Success/Customer Partnerships. * A track record of helping scale an enterprise software business beyond its early growth stage, ideally from around £5m ARR towards £20m+ ARR. * Experience selling into large, complex or highly regulated organisations. * A track record of scaling and improving commercial functions. * Strong enterprise sales experience, particularly with complex buying journeys. * Experience improving customer retention, expansion and long-term customer value. * Experience making teams more accountable through HubSpot and modern GTM technology. * Hands-on experience using AI and automation to improve commercial performance. * A coaching mindset and the ability to develop high-performing teams. * Experience creating strong feedback loops between customers, Product and Engineering teams. * Exposure to international growth, ideally into the US. 🌱 YOU’LL THRIVE HERE IF... You’re curious, hungry and always learning. You don’t wait for someone to hand you the answer. You go and find it. You ask good questions, challenge constructively and get energy from solving messy problems. You’re analytical, but you don’t overcomplicate things. You don’t create processes for the sake of process. You care about customers just as much as commercial outcomes. You’re happy doing the unglamorous work when that’s what’s needed. Most importantly, you’re an operator. Someone who can set direction, get stuck in, make things better and leave behind a go-to-market organisation that is stronger, sharper and more scalable than when you found it. 🤝 WHY SENSAT? This is one of the most important leadership hires we’ll make this year. We're building technology that helps infrastructure organisations make better decisions on some of the world's most important projects. We've done the hard part of proving where we create the most value. Now we're focused on building a repeatable enterprise business around that success. You'll work closely with our Founder and Leadership Team, helping shape the commercial decisions, customer strategy and go-to-market approach that will define our next stage of growth. If building something lasting excites you, we'd love to hear from you. 📍 London (Shoreditch) | Hybrid (3 days per week in the office) | Regular travel to the US Please note: We're working to a defined interview timeline for this hire. Initial Talent Screening calls will take place over the coming two weeks, Hiring Manager interviews will take place during the week commencing 3 August, with final on-site interviews scheduled for 10th and 12th August. Please only apply if you're available to take part in the process during these dates. WHAT WE'LL BRING 💷 £150,000 base + up to 50% annual company performance bonus (linked to company revenue targets) + significant equity 🏝️Take a break using your 30 days of annual leave (in addition to bank holidays) 🌎 A flexible working environment 🎓 Continue learning every day through your £500 personal development fund 🥳 Regular social events! We’ve been to the theatre, racing around the tracks go-karting, had movie nights, watched the London Symphony Orchestra, line dancing lessons and murder mystery... 💓 We’ve got your back, be it immediate access to mental health support through Spill or enhanced Family Leave for those welcoming a new arrival, we support you throughout your journey here. 🩺 We care about our people and want to make essential healthcare accessible and affordable. That’s why we have an Opt-in Corporate health and wellbeing cash plan (offering up to £1700 in cash back annually) provided through BHSF. 💻 We want to enable you to do your best work without having to think about whether your tech will work, so we'll set you up with a MacBook, mouse & keyboard and £250 towards setting up your WFH environment. 💸 Pension: with Penfold. Employer contribution of 3%, employee contribution set at 5% but can be increased (relief at source or salary sacrifice). 🏋 Access to the benefits of our Fora office membership, including access to their gyms and fitness classes, events and dog friendly office 🚲 Other benefits including cycle to work scheme, season ticket loans, eye-care vouchers, payroll giving At this time, we are only able to accept applications from those who have a right to work in the United Kingdom. Our office is in Old Street, London. Equality, Diversity and Inclusion We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made on the basis of qualifications, merit, and business need, and our recruitment processes are conducted in accordance with the Equality Act 2010. If you require any adjustments during the recruitment process, please let us know.