Senior B2B CRM Executive

CORPORATE ACCOUNT MANAGER - 12 MONTH FTC LONDON Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Corporate Account Manager to join our London team. This is a hybrid role. In this role, you’ll help us develop and grow a portfolio of key corporate accounts, using data-driven insights to solve workplace problems, retain revenue, and accelerate market expansion. Get to know our Commercial team — what drives us, how we work, and what you can expect. https://careers.deliveroo.co.uk/the-commercial-team/   WHAT YOU’LL BE DOING You’ll be joining the Deliveroo for Work (DfW) team. We are the dedicated B2B arm of Deliveroo, helping businesses—from tech startups to global law firms—manage their corporate catering, late-night team meals, and employee food perks through a centralized platform. Here’s what your day-to-day might look like: * Portfolio Management: Nurture high-value corporate accounts across the UK, building deep relationships with decision-makers while tracking key usage metrics to identify trends, mitigate risks, and maximize revenue retention. * Strategic Value Creation: Translate commercial data and client behavior insights into tailored account expansion strategies, uncovering growth levers that influence our broader UK B2B roadmap. * Technical Account Leadership: Develop deep product expertise to advise corporate clients on platform best practices, proactively troubleshooting issues to ensure a seamless service experience. * Multilevel Stakeholder Management: Serve as the primary trusted partner across your portfolio, aligning your communication style to secure executive buy-in, resolve challenges swiftly, and unlock new partnership opportunities. * Cross-functional & Project Ownership: Collaborate closely with Marketing, Tech, Finance, and Global Commercial teams to champion your portfolio's needs, while leading strategic projects from definition to execution to drive operational efficiency. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant Account Management Experience: Proven track record of managing and expanding corporate client portfolios, with a strong focus on relationship management and driving revenue growth. * Data-Led Commercial Acumen: Confident working with large datasets and translating complex metrics into actionable commercial strategies and structured account plans. * Proactive Portfolio Ownership: Strong capability to work autonomously, take full accountability for business performance, and drive high-impact client engagement. * Senior Stakeholder Engagement: Exceptional communication and relationship-building skills, with a proven ability to interface with and influence corporate decision-makers at all levels. * Agility and Collaboration: Solutions-focused mindset with a proven ability to partner effectively with cross-functional teams in a fast-paced, high-growth environment. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

DATA SCIENCE MANAGER – MERCHANTS TEAM Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision-making across product, commercial and operational teams through experimentation, causal inference and applied machine learning. We’re hiring a Data Science Manager to join our Merchants team. Merchants are central to Deliveroo’s marketplace: they drive selection, order volume and a significant proportion of the value created across the business. You’ll lead a team focused on helping Deliveroo acquire, onboard, support and retain the right merchant partners. You’ll work across a broad set of merchant problems, from identifying the restaurants, grocers and retailers we should partner with, to improving order management, reducing merchant defects and helping partners manage their business more effectively through self-serve tools and communications. This role is based in London and sits within the wider Merchants Data Science team. You’ll report to a Senior Data Science Manager and partner closely with Product, Engineering, Strategy, Operations and Commercial teams. WHAT YOU’LL BE DOING You’ll own the analytical direction and measurable impact of a defined area within Merchants, while leading and developing a team of approximately four to seven data scientists. The team already has several data scientists in place and is continuing to grow. You’ll help shape that growth, build a high-performing team and bring structure to a fast-moving and ambiguous environment. Depending on the final scope, your team may work across areas such as: * merchant acquisition and onboarding, including identifying the most valuable restaurants, grocers and retailers to partner with; * improving models used to understand restaurant, grocery and retail supply; * merchant order management and reducing defects such as missing items, inaccurate orders, menu issues and rider waiting time; * merchant account management, churn and retention; * self-service tools, automated communications and partner support. You’ll identify high-value problems, guide the team’s analytical approach and ensure the work drives clear product, operational or commercial decisions. You’ll partner closely with senior stakeholders across Product, Engineering, Strategy, Operations and Commercial to shape priorities, make trade-offs and focus on the highest-impact areas. This is a hands-on management role with meaningful technical involvement. You should be comfortable getting into the detail and unblocking work, while prioritising people leadership and strategic direction. You’ll also maintain high analytical standards, delegate effectively and support team development through coaching and feedback. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring: * Experience line managing data scientists and developing high-performing teams * A strong background as a senior data science individual contributor * Expertise in experimentation, causal inference or applied machine learning * The ability to guide technical work and translate data science into product, operational or commercial decisions * Strong stakeholder management skills and confidence working with senior leaders * The ability to bring structure to ambiguity, prioritise effectively and shape a clear roadmap Experience working with merchants, marketplaces, restaurants, grocery, retail or B2B products would be valuable, but is not essential. We’re more interested in your ability to solve complex, non-standard problems within a multi-sided marketplace. WHY JOIN US? Merchants are fundamental to Deliveroo’s success. The strength of our merchant network directly affects customer choice, order volume and the performance of the wider marketplace. In this role, you’ll work on complex, high-impact problems across product, commercial strategy and operations. You’ll have significant autonomy to shape the team’s roadmap, influence senior stakeholders and develop a growing team of strong data scientists. You’ll also have the opportunity to apply experimentation, causal inference, machine learning and AI to problems that directly affect Deliveroo’s growth, profitability and merchant experience. We’re looking for someone who is comfortable with ambiguity, can create structure where needed and can align teams around the most important problems. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We’re committed to ensuring everyone has an equitable opportunity to succeed. Ready to shape how Deliveroo works with the merchants at the heart of our marketplace? Apply today.