Consumer Strategy Manager

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Group Product Manager to join our London team. This is a hybrid role. In this role, you’ll lead the Product team responsible for keeping our international marketplace safe, ensuring our fraud-fighting capabilities converge into one coherent global strategy. WHAT YOU’LL BE DOING You’ll be joining the Fraud, Trust & Safety, and Integrity team. We ensure a safe and trusted experience for all marketplace participants—Consumers, Merchants, and Couriers—by building advanced risk mitigation and regulatory compliance capabilities that protect our business while driving growth. STRATEGIC VISION & EXECUTION * Own the product vision and multi-year roadmap for fraud, trust & safety, and integrity across international markets, balancing global consistency with local regulatory and payment nuances. * Drive the convergence of global fraud-fighting efforts, partnering with US counterpart teams to unify risk signals, detection infrastructure, and response tooling. * Represent the voice of international markets in global prioritization decisions, ensuring regional nuances are reflected in global strategies. * Establish metrics, instrumentation, and monitoring to maintain clear visibility over fraud performance across every market, proactively prioritizing investments. TEAM LEADERSHIP & DELIVERY * Build, manage, and coach a high-performing team of product managers, setting clear goals and raising the bar on product craft and rigor. * Champion the use of AI and machine learning to move defenses from reactive, rules-based systems toward adaptive, model-driven detection. * Partner cross-functionally with regional General Managers, Legal, Compliance, Operations, Data Science, and Engineering to translate complex market risks into clear product requirements. * Build compelling business cases and ROI models for fraud investments, managing the impact of trust & safety decisions on the P&L. WHAT YOU’LL NEED TO THRIVE ESSENTIAL * Proven track record of scaling product organisations with significant product management experience in the tech sector. * Demonstrated experience in people management, with a strong ability to build, hire, and coach high-performing teams of product managers. * Deep domain expertise in Fraud, Trust & Safety, or Integrity, covering areas such as payments fraud, account takeover, abuse prevention, or identity verification. * Direct experience applying AI/ML models to fraud detection and prevention, with the ability to partner closely with Data Science and Engineering teams. * Experience operating across multiple international markets, with an understanding of regional variations in regulatory regimes and payment infrastructure. * Strong executive communication and stakeholder management skills, with proven ability to build alignment across global teams and time zones. * Quantitative fluency and demonstrated ability to build data-driven business cases and ROI models for risk investments. NICE TO HAVE * Experience managing cross-continental stakeholder alignment, particularly bridging European and US time zones. * Familiarity with multi-sided marketplace dynamics across consumer, merchant, and courier ecosystems. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Product Manager to join our London team. This is a hybrid role. In this role, you’ll help us define and build purpose-built, highly differentiated shopping experiences across our growing portfolio of Retail categories. WHAT YOU’LL BE DOING You’ll be joining the Retail Categories team. Retail only wins category by category; a single, generic shopping experience cannot do justice to the unique ways people buy apparel, auto parts, or home improvement goods. This role owns the end-to-end category shopping experience for a defined portfolio, transforming broad customer promises into shipped surfaces and distinct emotional hooks that drive habitual buying behavior. Here’s what your day-to-day might look like: * Define Category Strategy: Formulate the category experience strategy and decide which categories and bets to invest in first, sequencing for maximum growth and impact. * Execute Signature Product Bets: Translate each category's promise into concrete, testable product bets—such as personal-shopper features using doorstep returns for Apparel or fitment-accurate part lookup for Auto Parts—and ship them end to end. * Optimise Category Surfaces: Own the category merchandising and storefront surfaces that differentiate one vertical from another while maintaining a cohesive and intuitive Retail experience. * Leverage Platform Capabilities: Partner with shared platform infrastructure (such as doorstep returns or fulfillment) to build bespoke category experiences without rebuilding core infrastructure. * Drive Cross-Functional Collaboration: Partner deeply with BD, Sales, Catalog, and Search teams to ensure category surfaces are powered by accurate data and align cleanly with merchant relationships. * Measure Impact: Use data, customer insight, and experimentation to prioritise initiatives, define success metrics, and directly move the needle on conversion and repeat purchases. WHAT YOU’LL NEED TO THRIVE ESSENTIAL * Proven Consumer Product Experience: Demonstrated success in product management on consumer-facing products, ideally within e-commerce, marketplaces, or multi-sided platforms. * Track Record of 0-to-1 Innovation: Proven ability to ship brand-new or highly differentiated shopping experiences, navigating ambiguity to break broad opportunities into focused, testable bets. * Strong Analytical Capabilities: Comfort driving data-informed prioritisation, establishing robust success metrics, and utilising experimentation to measure category-level impact. * Stakeholder & Business Partnership: Experience partnering closely with cross-functional product teams (Engineering, Design, Analytics) as well as commercial teams like BD and Sales to align business needs with product strategy. * Customer-Obsessed Product Instinct: A natural intuition for customer behaviour, understanding what makes a shopping experience feel right and how to design the emotional hook that drives retention. NICE TO HAVE * Specialised Retail Domain Knowledge: Prior experience working with merchandising, category management, product detail pages (PDP), or specialised shopping flows. * Data Structure Familiarity: Experience working alongside Catalog or Search product areas to power front-end surfaces with complex item data. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: * 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. * 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. * 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. * 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. * 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!