KURZBESCHREIBUNG

Du hast Freude daran, Kunden ganzheitlich zu begleiten – von der ersten Implementierung bis zum langfristigen Erfolg? In dieser

hybriden Rolle verbindest du Projektmanagement, technischen Support und Customer Success, um sicherzustellen, dass unsere Kunden

aus dem Legal-Bereich den maximalen Mehrwert aus unseren Lösungen ziehen.

Als zentrale Schnittstelle zwischen Kunden und internen Teams steuerst du Projekte von der Planung bis zum Go-live, löst

technische Herausforderungen und baust langfristige, vertrauensvolle Kundenbeziehungen auf.

Klingt nach der richtigen Herausforderung für dich? Dann freuen wir uns darauf, dich kennenzulernen.

Dein Arbeitsplatz / Standort:

Du kannst an einem unserer deutschen Standorte oder deutschlandweit remote aus dem Homeoffice arbeiten.

DEINE AUFGABEN

Du übernimmst die Verantwortung für Implementierungsprojekte unserer Software Legal Suite – von der Planung bis zum Go-live,

inklusive Zeitplänen, Meilensteinen und Risikomanagement

Du analysierst Kundenanforderungen und übersetzt diese in konkrete Systemkonfigurationen (z. B. Datenmigration, Customizing,

Rechtevergabe)

Du führst Kundenworkshops durch, nimmst Anforderungen strukturiert auf und dokumentierst die Ergebnisse für die Umsetzung
Du koordinierst eng mit internen Teams (Development, Product, Support), um eine reibungslose Projektumsetzung sicherzustellen
Du bearbeitest komplexe Kundenanfragen im 2nd-Level-Support und entwickelst eigenständig lösungsorientierte Ansätze
Du führst Software-Trainings durch und befähigst Kunden zur effizienten Nutzung der Lösung
Du betreust deine Kunden entlang des gesamten Lifecycles – vom Onboarding bis zur kontinuierlichen Optimierung
Du erkennst Optimierungspotenziale und bringst deine Erkenntnisse aktiv in die Weiterentwicklung von Produkt und Prozessen ein
Du stellst den Projektfortschritt sowie die Einhaltung von Qualität und wirtschaftlichen Rahmenbedingungen (Aufwand, Timeline,

Abrechnung) sicher

DEIN PROFIL

Mindestens 3 Jahre Berufserfahrung in einem internationalen Umfeld, z. B. in Consulting, Customer Success, Support,

Projektmanagement oder Training – idealerweise im SaaS- und/oder LegalTech-Umfeld

Ein abgeschlossenes Studium im IT-Bereich oder eine vergleichbare Qualifikation; ein juristischer Background ist von Vorteil
Erfahrung im Umgang mit Projektmanagement-Methoden und Tools wie Jira, Confluence oder Wrike
Ausgeprägte technische Affinität, idealerweise mit Kenntnissen in SaaS, Datenmodellen oder Systemumgebungen (SQL von Vorteil)
Praxiserfahrung mit CRM-Systemen (z. B. Salesforce, HubSpot oder Dynamics)
Sehr gute Deutsch- und Englischkenntnisse; Französischkenntnisse sind ein Plus
Strukturierte, organisierte Arbeitsweise sowie die Fähigkeit, Aufgaben eigenverantwortlich zu steuern
Hohe Kundenorientierung kombiniert mit der Fähigkeit, langfristige und vertrauensvolle Beziehungen aufzubauen
Analytisches Denken und ein pragmatischer Ansatz zur Lösung komplexer Fragestellungen
Ausgeprägte Teamfähigkeit und Freude an bereichsübergreifender Zusammenarbeit
Bereitschaft zu gelegentlichen Reisen, z. B. für Kundentermine oder Abstimmungen mit internationalen Teams

BEWERBUNGSPROZESS

Virtuelles Kennenlernen: In einem kurzen, ca. 20-minütigen Gespräch mit unserem Recruiting-Team gleichen wir unsere

gegenseitigen Erwartungen ab

Digitales Interview: Anschließend lernst du deine zukünftige Führungskraft kennen und gehst tiefer in fachliche Themen sowie

die Rolle selbst ein

BENEFITS

Unsere vollständigen Benefits & Vorteile werden im Rahmen unseres Recruiting-Prozesses erklärt, aber auf unserer Karriereseite

bekommst du bereits einen guten Überblick: https://www.stp.one/en/careers

Als europäisches Unternehmen unterscheiden sich unsere Benefits je nach Land, einige Benefits gelten jedoch für alle

Mitarbeitenden:

Jährliches Weiterbildungsbudget sowie konkrete Karrierepfade
Mitarbeitendenempfehlungsbonus
Mobilität: z. B. Fahrradleasing, Bezuschussung bei öffentlichen Verkehrsmitteln
Workation: bis zu 30 Tage pro Jahr innerhalb der EU
Bildschirmarbeitsplatzbrille
Steuerfreie Sachbezüge
Events & Firmenfeiern (Sommerfest, Jahres-Kick-off usw.)
Flexible Arbeitsmodelle (hybrid, Home-Office,Teilzeit usw.)
Englischkurse für alle Level

KONTAKTDATEN

Melde dich bei Fragen gerne bei unserer Recruiterin

Isabel Ostwald

E-Mail: jobs@stp.one

Roll

Customer Support & Project Consultant (w/m/d) – Legal Software

Kategori

Benelux LS Service

Plats

Karlsruhe, DE, Tyskland

Publicerad

22 juli

Sista ansökningsdag

21 augusti

Källa

Arbetsgivarens hemsida

Taggar för det här jobbet

Benelux LS Service CRM

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