Site Care Coordinator

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Summary We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic. Responsibilities * Daily interaction with existing and potential clients, via telephone and in person * Order medical records from providers and communicate with clients and providers during the course of treatment * Obtain documents necessary to support injury and/or liability positions * Interact with insurance carriers and healthcare providers to secure records and account balances * Work directly with multiple coworkers involved in the management and support of case files * Maintain organized case files * Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney * Interact with attorneys and present case synopsis when required * Manage case files from intake to closing under the direction of an attorney Qualification * Bachelor’s degree (preferred) * Prior experience as a Personal Injury Case Manager preferred * At least 2 years of working in a legal position or insurance adjuster experience preferred * Ability to be a team player and follow procedures * Proactive interaction with clients, insurance companies and medical providers * Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision * Highly organized with the ability to juggle multiple deadlines in a fast-paced environment * Strong writing and communication skills along with attention to detail * Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected. #LI-AP1 Salary Range $73,000—$85,000 USD Benefits Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays. Equal Opportunity Statement Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.    Privacy Policy Here is a link [https://www.forthepeople.com/privacy-policy/] to Morgan & Morgan's privacy policy.

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.   * As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency. * As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.  * By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care. * This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity. * This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.  What will you do?  Patient Care Navigation:  * Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.  * Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.  * Keep families informed about wait times for services.  Scheduling Optimization:  * Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.  * Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.  * Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.  Communication and Collaboration:  * Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.  * Collaborate closely with clinical leadership to ensure timely case assignment and management.  * Address client inquiries and requests promptly, maintaining high standards of service.  Technology Utilization and Best Practices:  * Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.  * Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.  * Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.  We’d love to hear from you if:  * You bring 4+ years scheduling experience in ABA services or related field.  * You bring 2+ years in client services related role.  * You have strong problem-solving skills.  Your Compensation and Benefits: * $2,000 continuing education stipend. * Receive competitive compensation, $25.72/hr to $32.16/hr depending on experience. * 401k matching. * PTO and continuing education/wellness days. * Paid holidays. * Health, vision, dental, and pet insurance. * Referral bonuses. EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S [https://bit.ly/3NkEi7S]  Privacy Notice  Cortica is committed to protecting your personal information in compliance with applicable federal and state laws. Please review our Privacy Notice [https://corticacare.com/privacy-policy] to understand how your data is collected, used, and protected.  Fair Chance Ordinance Compliance  Cortica is committed to fair hiring practices. Qualified candidates with criminal histories and/or driving violations will be considered and are not automatically disqualified from employment, consistent with applicable federal law, the California Fair Chance Act, and local ordinances.  Driving Requirement  This position requires the successful completion of a post-offer background check and a motor vehicle report review.  E-Verify Participation  This employer participates in E-Verify. Click here [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] to view the E-Verify Poster and your Right to Work.  Este empleador participa en E-Verify. Haga clic aquí [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPosterES.pdf] para ver el cartel de E-Verify y su derecho a trabajar.