Site Care Coordinator

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Assistant Vice President (AVP), Home Care is accountable for leading the strategy, operations, quality, compliance, and performance of Home Care services across multiple markets and sites. As a senior leader, this role partners closely with Operational, Clinical, Finance, Compliance, and People teams to ensure high-quality participant care, scalable operations, regulatory readiness, and strong team performance. The AVP, Home Care fosters collaborative relationships across WelbeHealth and with external stakeholders to advance participant outcomes, operational excellence, and an engaged team culture. This role is different because the AVP, Home Care at WelbeHealth: * Leads the strategic direction and operational excellence of Home Care services across multiple markets, ensuring high-quality, participant-centered care while building scalable programs that support WelbeHealth's continued growth * Partners across Clinical, Operational, and Corporate leadership teams to strengthen care delivery, drive quality and regulatory excellence, optimize workforce performance, and ensure participants receive the right care in the home to support independence and aging in place We care about our team members. That’s why we offer: * Medical insurance coverage (Medical, Dental, Vision) * Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days * 401K savings + match * Comprehensive compensation package including base pay and bonus * And additional benefits! On the day-to-day, you will: * Provide executive leadership for the home care function across multiple sites, ensuring consistent, high-quality service delivery, operational excellence, and alignment with WelbeHealth standards, as well as set strategic direction and oversee execution of short-range and long-range plans for Home Care operations, quality, staffing, participant care, and program growth * Lead regional and market-level Home Care leaders, including directors, managers, and other department leaders, as well as drive accountability through coaching, performance management, and leadership development * Oversee multi-site home care operations, including staffing models, labor optimization, scheduling effectiveness, vendor management, service capacity, and escalation management * Establish and monitor key performance indicators, dashboards, and operating rhythms to ensure performance against quality, service, utilization, compliance, and financial goals, as well as drive proficiency in enterprise budgeting, resource planning, forecasting, logistics, and execution of strategic initiatives that improve scalability and participant experience * Ensure effective implementation and oversight of participant care plans in collaboration with providers, care coordinators, and interdisciplinary teams, as well as oversee care delivery and participant outcomes to ensure services meet participant needs, support aging in place, and align with the plan of care * Provide executive oversight of the home care quality management system, including audits, corrective action planning, continuous improvement, and readiness for internal and external reviews * Ensure ongoing compliance with applicable federal, state, and local laws, PACE requirements, home care regulations, professional standards, and company policies and procedures, as well as oversee successful preparation for and response to regulatory audits, state surveys, and compliance reviews Job requirements include: * Bachelor’s degree in healthcare administration, nursing administration, business administration, or a related field required; master’s degree preferred * Clinical licensure or equivalent healthcare leadership experience preferred, depending on scope of oversight * Minimum of seven (7) to ten (10) years of progressive leadership experience in health services administration, home care, home health, PACE, or related healthcare programs; multi-site leadership experience strongly preferred * Minimum of five (5) years of people leadership experience with demonstrated success mentoring teams and driving performance across distributed operations * Strong operational and financial acumen, including experience with budgeting, workforce planning, productivity management, and performance improvement * Deep knowledge of home care operations, participant care coordination, regulatory compliance, quality management systems, and audit preparedness * Experience leading in a data-driven organization, leveraging reports, dashboards, and analytics to prioritize decisions and manage people and projects * Excellent executive leadership, organizational, collaboration, and communication skills with seniors, families, interdisciplinary teams, and external stakeholders * Demonstrated ability to manage multiple priorities and lead effectively in a fast-paced, matrixed environment We are seeking a collaborative, mission-driven AVP, Home Care who is passionate about delivering exceptional home-based care for vulnerable seniors. The ideal candidate brings extensive healthcare operations leadership experience with a proven ability to lead multi-site teams, improve quality and participant outcomes, drive operational excellence, and navigate complex regulatory environments. If you enjoy building high-performing teams, partnering across disciplines, and shaping the future of Home Care within a growing national PACE organization, we'd love to hear from you! Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications. Compensation Offering $204,363.75—$281,000.15 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.   Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.   Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com [fraud.report@welbehealth.com]

📝 Contract: Permanent ⌚ Hours: 37.5 hours per week (with the occasional Saturday) 💰 Salary: starting from £25,528.04   We are looking for a motivated and client-focused individual to join our team at our modern, state-of-the-art Treatment Centre in Marston Green. This is a great opportunity to become part of a well-established and supportive team, where you’ll play an important role in delivering an excellent service to our clients.   In this role, you will handle customer enquiries, resolving issues efficiently and providing accurate information. You will work closely with your colleagues to ensure clients receive the best possible experience, while maintaining high standards of service at all times.   There will also be occasions where travel to Dudley (Merry Hill) and other potential new Community Treatment Hubs is required, depending on business needs. In return, you’ll benefit from onsite parking, travel reimbursement for any additional site visits, and the chance to work in a state-of-the-art centre.    For more information on the role, please refer to the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf [https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf]   Why Join Us? We offer a supportive, values-driven environment where your contribution is recognised and rewarded:    💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards. 🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme. 📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.