Customer Service Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Apprentice within our Part Loads Team. Be part of the movement – and play your part About the role Working Monday to Friday, 08:00–17:00, you'll gain valuable experience across transport operations while developing the knowledge and skills needed for a successful career in logistics. You'll work alongside experienced colleagues, learning how transport movements are planned, coordinated, and delivered efficiently. You will be responsible for: * Supporting the transport team with daily operational activities * Learning how transport plans are created and managed * Communicating with internal teams and external partners * Updating systems and maintaining accurate records * Assisting with transport administration and documentation * Monitoring operational activities and helping to resolve issues * Developing an understanding of the end-to-end logistics process About you Good communication skills are essential, along with a positive and optimistic attitude to deliver excellent customer service to a wide variety of customers. Attention to detail is crucial, as you will need to manage a high volume of details and processes efficiently. This role thrives on a team culture where we constantly depend on each other to achieve our aims and goals. The ideal candidate will be dependable, strong enough to hold their own, and possess a strong, confident approach. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Now about what we can give you. You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our award-winning Wellbeing platform. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.

Do you want to be a valued part of the critical infrastructure that keeps goods moving across the UK and beyond? Are you organised, detail‑focused, and confident working in a fast‑paced logistics environment? If so, you could be the newest addition to our team as a Transport Operator based in Immingham. Be part of the movement - and play your part.    About the role   Working Monday to Friday, 08:00–17:00, you’ll support the daily coordination of import deliveries and transport operations. This is a varied role where you’ll work closely with internal teams, overseas offices, and customers to ensure shipments move smoothly and efficiently. You will be responsible for: * Planning and coordinating import deliveries * Checking and confirming customs clearance status * Liaising with internal teams, external partners, and overseas offices * Monitoring shipments and resolving operational issues * Updating systems and maintaining accurate records * Supporting the smooth day‑to‑day running of transport operations * Contributing to high service levels and timely deliveries About you  You’ll have experience in logistics or shipping, with a strong attention to detail and the ability to work accurately under pressure. A basic understanding of customs processes and knowledge of UK and European geography would be beneficial. You’ll thrive in this role if you’re a team player with a positive, can‑do attitude, who is comfortable working both independently and collaboratively. You’ll be organised, proactive, and keen to develop your skills within a supportive logistics environment. Full training will be provided to help you succeed. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you.