Customer and Vessel Services Coordinator

Do you enjoy building long term customer relationships and helping businesses grow through tailored logistics solutions? Are you a commercially minded account manager who thrives on delivering exceptional customer service and driving account growth? If so, you could be the newest addition to our team as an Account Manager - International Be part of the movement - and play your part.    About the role   The Account Manager – International is responsible for managing and developing a portfolio of strategic international freight and logistics customers, ensuring high levels of customer satisfaction, retention, and profitable growth. The role requires extensive travel across the UK, with regular customer meetings and networking opportunities, playing a central part in maintaining and expanding customer partnerships. Working closely with Commercial, Operations, Customer Service and Internal Sales teams, the role will act as the primary relationship owner for assigned international accounts, identifying opportunities to increase revenue, improve service performance, and strengthen long-term partnerships. The role will support the delivery of DFDS's commercial objectives through proactive account management, customer engagement and continuous improvement initiatives. You will be responsible for: * Managing a portfolio of international freight and logistics customers * Building trusted relationships with key stakeholders and decision-makers * Conducting customer reviews and developing account growth plans * Identifying revenue, volume, and service growth opportunities * Supporting customer renewals, commercial discussions, and account development * Monitoring service performance and leading improvement initiatives * Maintaining CRM records, forecasting activity, and account reporting About you  You'll have experience in account management, customer relationship management, or commercial roles within logistics, freight forwarding, transport, or supply chain environments. Strong relationship-building, communication, and problem-solving skills are essential, alongside the ability to identify growth opportunities and manage multiple priorities effectively. Knowledge of international freight, customs, or multimodal logistics would be advantageous. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you.

Do you want to lead the commercial strategy for one of the UK's most dynamic logistics operations? Are you an experienced commercial leader with a track record of delivering profitable growth, building high-performing teams, and securing major customer partnerships? If so, you could be the newest addition to our team as a Commercial Director. Be part of the movement - and play your part.    About the role   As Commercial Director, you will be accountable for the commercial performance and strategic growth of DFDS Logistics across Immingham and the Midlands region. Leading a dedicated sales team, you will develop and execute the regional commercial strategy, driving sustainable revenue growth, margin improvement, and long-term customer retention across road, trailer, multimodal, and integrated logistics services. As a key member of the UK Leadership Team, you will provide strategic direction to commercial and business development activities, build executive-level customer relationships, and work closely with operations, finance, customer service, and international DFDS business units to deliver profitable growth. You will be responsible for: * Developing and delivering the regional commercial strategy to achieve revenue growth, margin improvement, and customer retention targets * Identifying new market opportunities and expanding DFDS' presence across manufacturing, retail, automotive, industrial, and FMCG sectors * Building and maintaining strategic relationships with key customers, securing and retaining high-value contracts * Leading, coaching, and developing a high-performing commercial team while driving performance against agreed KPIs * Working collaboratively with operational and support functions to ensure commercial commitments align with operational capability * Driving business development initiatives across UK, Nordic, and Northern European logistics markets * Providing commercial leadership, forecasting, and strategic insight to support business growth and long-term success About you  You'll bring significant senior commercial leadership experience gained within the logistics, transport, or supply chain sector, with a proven track record of delivering business growth and leading successful sales organisations. You will have extensive experience managing strategic customer portfolios and securing multi-million-pound contracts while maintaining strong commercial discipline. A strong understanding of European road freight, trailer operations, and multimodal logistics is essential, alongside excellent financial and commercial acumen. You'll be confident influencing senior stakeholders and executive leadership teams, combining strategic vision with a hands-on approach to customer engagement and business development. You'll thrive in this role if you're a commercially driven leader who can inspire teams, build trusted customer relationships, and identify opportunities for growth in competitive markets. Strong communication skills, resilience, and the ability to collaborate across multiple functions will be key to your success. Experience selling trailer and logistics solutions into Nordic markets would be advantageous. An understanding of customs and export processes in a post-Brexit environment would also be beneficial, along with familiarity with specialist cargo logistics and complex transport solutions. While these are not essential requirements, they would support your ability to identify opportunities and drive commercial growth across the DFDS network. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.    Working at DFDS   Join the movement and grow with us.   Now about what we can give you. * Competitive salary and performance-related bonus * Company car or car allowance * Opportunity to play a key role in driving growth across strategically important markets * Strong operational support and collaborative leadership environment You’ll be able to access some fantastic benefits such as: * Life assurance cover * Contributory company pension scheme * Holiday Purchase Scheme * Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips * Full employee assistance programme including: * Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. * Huge range of retail discounts from high street and online retailers * Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. * Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. * Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.    Are we a match? Then what are you waiting for? Apply Now.    If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.    We look forward to hearing from you.