
Vercel · Hybrid - San Francisco
ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the w...
Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.
For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products
that help builders move from idea to production with speed, security, and exceptional developer experience.
Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built,
extended, and operated by agents.
We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers
worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll
help define what comes next.
We're looking for a leader to build and run Vercel's Product Strategy & Operations function from the ground up. This is a senior,
cross-functional role that sits at the heart of the EPD organization and works in close partnership with the CPO, EPD Leads, GTM
leadership, and Finance.
You will own three things above all else: the rigor that makes our high-velocity shipping machine sustainable, the measurement
infrastructure that tells us whether our products are succeeding after they launch, and the planning systems that keep our roadmap
and revenue plan sharp, funded, and aligned across the company.
This is a strategic leadership position for someone who thinks deeply about product markets and business models, builds
world-class operating systems, and uses data to drive decisions that matter.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes
in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For
location-specific details, please connect with our recruiting team.
building minimum viable process for each.
features and products are actually adopted, drive the intended business outcomes, and generate learnings that feed the next
iteration.
creation, and user launches and ramps.
landscape.
tooling) supports the speed of analysis our business requires.
properly staffed and execution risk is surfaced early.
company.
experience improving those processes.
stakeholders, including users.
credibly about the space.
The San Francisco, CA base pay range for this role is $232,000 - $348,000. Actual salary will be based on job-related skills,
experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation
package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on
the role. Your recruiter can share more details during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the
basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital
status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for
our available positions, even if they don't necessarily check every box on the job description.
ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. ABOUT THE ROLE: You’ll lead the team responsible for Vercel’s CDN, proxy, and edge caching systems—the core infrastructure that powers performance, reliability, and cost efficiency for every customer request at Vercel. Your mandate is twofold: Operate critical systems exceptionally (latency, reliability, COGS), and align the team to product and business goals, translating strategy into a clear roadmap You will set direction, grow people, and create the conditions for high trust, high autonomy, and high output—balancing technical depth with strong people leadership. This is a manager role, not a principal IC role. You’ll code when it’s the highest leverage (e.g., prototypes/unblocking), but your default is delegation, coaching, and alignment. ABOUT YOU: * 8+ years building and operating large-scale distributed systems * 3+ years managing engineers (managing managers is a plus) * Demonstrated success leading CDN/proxy/caching/edge or similar high-throughput, low-latency infrastructure * Proven ability to translate business goals into technical strategy and drive cross-org alignment * Track record establishing trust, psychological safety, and clear expectations; skilled at timely, candid feedback * Strong facilitator in technical conflict—you listen, synthesize, decide, and bring the team with you * Competence across HTTP, TLS, caching strategies, load shedding, capacity planning, observability, and cost optimization BONUS IF YOU: * Have experience with Go, Lua, or Node at the edge; running high-signal hiring pipelines * Collaborating with product/PMM on customer-facing narratives. BENEFITS: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $196,000.00 - $336,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. ABOUT THE ROLE: Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience. WHAT YOU WILL DO: * Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel * Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency * Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations * Identify and unblock opportunities for customer growth and expansion * Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers * Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements * Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale ABOUT YOU: * Strong knowledge of Next.js ecosystem including AI SDK, Workflows, Caching, Turborepo etc * 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role * Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations * Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity * Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations. * Must have used Vercel or a comparable platform. * Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources. BONUS IF YOU: * Have contributed to open-source projects, technical documentation, or developer advocacy initiatives * Bring experience in incident management, debugging serverless functions, or optimizing frontend performance * Are comfortable working in a fast-paced, global, remote-friendly environment BENEFITS: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $138,000 - $206,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role: As a member of the AI Gateway Team, you will be responsible for developing and enhancing our AI Gateway platform, which provides a unified API for accessing hundreds of AI models from multiple providers. You will collaborate with a remote and distributed team of engineers to build reliable, low-latency systems that handle rate limiting, intelligent failovers, and seamless integrations, enabling developers to ship AI-powered applications without managing provider-specific complexities. This role focuses on ensuring production-ready reliability for AI workloads, including automatic fallbacks during outages and consistent performance across providers like OpenAI, Anthropic, Google, and more. What You Will Do: * Contribute to the design, implementation, and maintenance of the AI Gateway platform, emphasizing features like unified API endpoints, rate limit management, and intelligent failover mechanisms to boost uptime and reliability. * Write clean, efficient, and well-documented code, conducting thorough testing to ensure low-latency responses and stability for high-volume AI inference requests. * Collaborate with cross-functional teams, including product managers, AI researchers, and infrastructure engineers, to integrate new AI providers and models while addressing scalability and performance challenges. * Engage with the open-source community, contribute to AI SDK and related projects, and align with Vercel's ethos of fostering developer tools. * Gather user feedback and analytics to drive innovations in AI Gateway, such as enhanced billing unification, provider-agnostic authentication, and analytics for usage insights. About You: * You have at least 5+ years of relevant experience * Strong proficiency in JavaScript/TypeScript and experience with backend development, APIs, and cloud infrastructure * Experience with AI/ML integrations, API gateways, distributed systems, or handling high-throughput services (e.g., rate limiting, caching, failovers) * Experience contributing to or participating in open source projects * Excellent communication skills and the ability to work effectively in a collaborative team environment Benefits: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $196,000-$294,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.