
On · Ho Chi Minh City
In short As On’s Head of Footwear Sourcing Operations, based in Ho Chi Min City, Vietnam, you are responsible for leading On’s footwear sourcing operations tea...
In short
As On’s Head of Footwear Sourcing Operations, based in Ho Chi Min City, Vietnam, you are responsible for leading On’s footwear
sourcing operations teams across multiple regions. Your role carries a long-term strategic vision to drive the implementation of
innovation and operational excellence, ensuring On remains at the forefront of the industry.
You are a people leader who elevates the team and inspires them to perform through bringing your strategic and sustainable vision
to life. You care about your team’s well being and growth, and actively develop your team by providing opportunities to grow
through projects and evolving responsibilities. You create a collaborative and high performing team culture.
You are excited for On’s products, technology and innovation, and continuously strive to bring the next innovation fast into
inline.
You are passionate about digital creation and automation, you inspire our partners to think beyond the status quo, and to invest
sustainably for the future.
You care about our manufacturing partners, you nurture relationships with a high level of trust. You inspire our partners to build
capabilities, autonomy, and to prioritise for On. You don’t settle for ‘Industrial Standard’, you strive to build On’s footwear
sourcing performance to the highest level.
You are a connector who builds and fosters strong relationships across functions: In your role, you will partner closely with our
Innovation, Product Strategy, Product Creation, Sustainability, Supply Chain and Finance teams.
Your mission
collaboration toward shared goals.
relationships.
leadership team.
the right roles.
Your story
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop
holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented
atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all
decisions related to recruitment, advancement, and retention are free of discrimination.
About Wireless DNA Wireless DNA is Canada's largest exclusive Rogers dealer — 80+ retail locations, 9 international airports, 6 business divisions, and 350+ employees serving some of Canada's most diverse communities. Our airport division operates across Canada's busiest terminals including Toronto Pearson T1 and T3, Halifax, Winnipeg, Ottawa, Edmonton and Calgary. We have been building this company for 27 years and we are not slowing down. The Role The airport division has a distinct operating environment. High-turnover, high-stakes, multi-province, and fast-moving. You will build the airport talent pipeline from scratch, own employee relations across all nine locations, enforce compliance across Ontario, Nova Scotia, Manitoba, Alberta, and the National Capital Region, and be the face of People & Culture in the airport division. You will travel to locations, build relationships with store managers and DTLs, and know every airport team well enough to spot a flight risk before they resign. You will report to the Director, HR and work in close partnership with the Airport District Manager and Airport Operations Manager. What You Will Own Talent Acquisition & Pipeline Employee Relations & Compliance Retention & People Experience * Source, screen, and interview candidates for all nine airport locations — managing postings across internal and external channels * Build proactive candidate pipelines by language, schedule, and cultural fit — do not wait for a vacancy to start sourcing * Target high-volume retail environments for sourcing: big box mobile, food service, footwear, door-to-door, and tech sales backgrounds * Coordinate onboarding logistics with the Mobile Trainer — ensure day-one readiness across all locations including security clearance tracking * Track headcount, open roles, and TA metrics across all nine locations — report to District Manager and Director HR weekly * Attend airport job fairs and campus events relevant to airport hiring profile * Manage the QR code pipeline — track and action the volume of daily applicants generated through in-airport branding * Own and enforce HR policies across all nine airport locations — escalate violations, issue formal documentation, and ensure compliance at the district level * Provide multi-province employment standards guidance — Ontario, Nova Scotia, Manitoba, Alberta, British Columbia, and the National Capital Region (federal jurisdiction) * Manage progressive discipline documentation — verbal warnings, written warnings, PIPs, and terminations in compliance with applicable provincial legislation * Support investigations and employee complaints — conduct fair, thorough, and timely investigations with appropriate documentation * Partner with the Director HR on complex ER matters and legal risk escalation * Maintain up-to-date knowledge of provincial ESA, human rights, and occupational health and safety requirements relevant to airport retail operations * Ensure all airport locations are posting-compliant — mandatory workplace postings current and visible * Conduct regular employee check-ins and ESAT (Employee Satisfaction) surveys across all airport locations — identify flight risks early and flag to district management * Partner with store managers and DTLs on performance conversations — coach managers on how to have effective development discussions * Own the 30-60-90 day new hire check-in process for all airport hires — catch early attrition signals before they become departures * Track sales performance data for every airport hire — connect hiring quality to retention and performance outcomes * Be present at airport locations regularly — travel is a core part of this role, not an exception * Act as a brand ambassador for Wireless DNA in the airport division — how you present and carry yourself sets the standard for the team Travel Requirement Travel is a core and non-negotiable part of this role. You will be expected to visit airport locations regularly — both in the GTA (T1 and T3 Pearson) and across Canada (Halifax, Winnipeg, Ottawa, Edmonton, Calgary, Vancouver) as needed. Frequency will depend on business needs but you should expect to travel outside Toronto at least once per month. All travel is covered by the company. If you are not comfortable with regular travel, this is not the right role. Who You Are You have done this before — not just talked about it. You have hired for high-volume, high-turnover frontline roles and you know that sourcing the right candidate for an airport retail environment is genuinely different from standard retail. You have handled employee relations files — issued discipline, supported investigations, had difficult conversations — and you did not flinch. You are comfortable operating independently across multiple locations with minimal supervision. You plan your own week, you manage your own priorities, and you escalate the right things to the right people without being told to. You understand that provincial employment legislation is not a nice-to-know — it is a daily operational requirement when you are managing employees in six provinces simultaneously. You do not need to be a lawyer, but you need to know enough to act correctly and know when to ask. You are energetic, warm, and credible. Airport store managers will test you. District leadership will expect results. You need to earn the trust of both — through presence, follow-through, and genuine care for the people you support. What You Bring Must have: * 4- 5 years of HR, recruitment, or people operations experience — high-volume or multi-location retail environment strongly preferred * Demonstrated experience in employee relations — you have issued discipline documentation, supported investigations, and navigated terminations * Working knowledge of Ontario Employment Standards Act — familiarity with at least two additional provincial jurisdictions is a strong asset (Nova Scotia, Manitoba, Alberta, BC, or federal) * Full-cycle recruitment experience — you have sourced, screened, and closed frontline roles independently, not just supported someone else's process * Comfort with multi-location management — you can hold nine locations in your head simultaneously without dropping anything * Clear, direct communicator — you are comfortable delivering difficult feedback and handling sensitive employee matters professionally * Genuine openness to regular travel across Canada — this is a core requirement, not an occasional ask * Proficiency with Dayforce or equivalent ATS/HRIS platform * Ability to commute to Yonge and Sheppard, Toronto — 5 days on-site when not travelling Nice to have: * Experience in an airport, transportation hub, or 24-hour retail environment — you understand the operational pace and candidate profile * Bilingual or multilingual — Mandarin, Punjabi, Tagalog, French, or Arabic are particularly relevant to our airport store communities * CHRP designation completed or in progress * Experience with federal jurisdiction employment law (Canada Labour Code) — relevant for National Capital Region location * Knowledge of security clearance processes for airport environments * Experience using AI tools in HR or TA workflows — sourcing automation, communication templates, data analysis What We Offer * Salary $65,000 – $70,000 based on experience * Comprehensive benefits through Canada Life after 3-month probationary period — extended health, dental, life insurance, and long-term disability * 50% discount on personal Rogers or Fido wireless plan * Corporate GoodLife Fitness membership * 3 weeks vacation plus 2 personal days and 4 sick days * All business travel fully covered — flights, accommodation, ground transportation, and meals Wireless DNA is an equal opportunity employer committed to building a diverse and inclusive workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
IN SHORT: The global Operational Excellence team is looking for a Head of Business Process Excellence to lead our Idea-to-Product domain and Business Architecture team. We are seeking a visionary, data-driven leader to revolutionize our Creation processes. In this role, you will define next-generation digital capabilities - including advanced AI integration- while continuously optimizing our current workflows. You will lead a newly formed team of 5-7, acting as the primary business owner and strategic sparring partner for the Senior Leadership Team to drive operational excellence and chart our digital future. The Head of Business Process Excellence will report to the Senior Director for Operational Excellence, supporting Product Strategy, Innovation, Design, Development and Sourcing teams across Apparel & Accessories (A&A), and Footwear (FTW). YOUR MISSION: * Vision & Roadmap Development: Shape the future of our Idea-to-Product organization by defining and executing a long-term vision for our business processes, workflows, and digital capabilities. Act as the resident expert and visionary for integrating AI opportunities throughout the value chain. * Process Optimization & Digital Twin: Document current workflows and processes to identify optimization potential, while developing the "Northstar" setup for the future way of working across Apparel & Accessories (A&A) and Footwear (FTW). * Tech Partnership & Capability Delivery: Partner closely with the Technology team as the primary business owner and thought partner to design, gather requirements and align advanced business capabilities with strategic goals. * Operational Leadership & Decision Making: Act as the primary spokesperson for operational teams, taking critical trade-off decisions, managing the user base, and heading up a dedicated team covering the Idea-to-Product domain. * Business Architecture: Lead the business architecture team, taking end-to-end responsibility for mapping, scaling, and structuring organizational capabilities. * Stakeholder Engagement & Sparring: Manage high-level senior interactions and act as a trusted strategic sparring partner for the Senior Leadership Team across Product Strategy, Innovation, Design, Development, and Sourcing teams. * Enablement & Tool Adoption: Coordinate comprehensive training programs for new tools and capabilities, actively driving user adoption and operational excellence across teams. YOUR STORY: * Proven Leadership Experience: 10+ years of experience in business process management, digital transformation, or operational excellence, with a proven track record of managing and developing high-performing teams, with experience managing 5+ direct reports preferred. * Team Architecture & Talent Leadership: Demonstrated success in the strategic recruitment and development of top-tier talent to build high-performing organizational units from scratch. * Domain Expertise: Deep understanding of the product development value chain (Idea-to-Product) and Creation processes, preferably within the Apparel, Accessories, or Footwear industries. * Tech & AI saviness:Technical affinity and a data-informed, problem-solving mindset, backed by deep business acumen and process expertise to help shape technology roadmaps and evaluate AI opportunities. * Strategic Stakeholder Management: Exceptional communication and interpersonal skills, with demonstrated experience influencing, collaborating with, and acting as a peer to C-suite and Senior Leadership Teams. * Change Management & Execution: Demonstrated capability in documenting complex workflows, executing gap analyses, driving tool adoption, and managing large-scale user training across cross-functional teams. * Academic Background: Degree or deep knowledge in Business Administration, Engineering, Operations Management, or a related field with a strong focus on process mapping and capability maturity frameworks. ATTRIBUTES OF A SUCCESSFUL CANDIDATE: * Strategic Visionary: Ability to look past current constraints to design a digital "Northstar," for our future way of doing business, balanced with a pragmatic approach * Resilient Decision Maker: Comfortable navigating ambiguity, prioritizing conflicting demands, and making high-stakes trade-off decisions in a fast-paced environment. * Collaborative Influencer: A natural bridge-builder who can seamlessly speak the language of both deep-tech engineers and creative product operations teams. YOUR TEAM: As the Business Process Excellence team for the Idea-to-Product value stream, we define, manage, and optimize the workflows and technical capabilities that bring our innovative products to life. We are visionaries who are data-driven, action-oriented, and obsessed with challenging the status quo. Heading up a team of 5-7 domain experts, we work hand-in-hand with Product Strategy, Innovation, Design, Development, Sourcing, and Technology teams to champion future ways of working - ensuring our global growth is supported by cutting-edge AI, digital twins, and operational excellence.
IN SHORT As the Head of Merchandising, Footwear, you will chart the strategic course for the footwear category across the Americas, ensuring product assortments align seamlessly with On’s premium brand vision and regional commercial needs. Reporting to the Director of Merchandising, AMER on the Americas Merchandising team, you will simplify regional complexity to drive a cohesive omnichannel strategy that captures market opportunities and powers brand love. This role is a critical pillar in balancing global product direction with regional execution to deliver high-impact results and foster a culture of excellence and innovation YOUR MISSION * Develop and execute a comprehensive regional merchandising strategy for footwear that aligns with global product vision and regional commercial objectives across wholesale and DTC channels * Lead the seasonal assortment planning process, optimizing product segmentation, account differentiation, and lifecycle management to drive premium growth targets * Drive the regional go-to-market process by fostering tight alignment between global product teams, regional sales, and demand planning to ensure on-time delivery and forecast accuracy * Synthesize competitor analysis, consumer trends, and market dynamics to identify and act on growth opportunities unique to the Americas landscape * Collaborate with analytics teams to translate sales data and market research into actionable insights that refine product offerings and improve commercial outcomes * Track and analyze key performance indicators including sell-through rates, inventory turn, and margin health to optimize category performance * Mentor and develop a high-performing merchandising team, providing coaching that empowers individuals to own their professional growth and functional expertise * Partner across the matrix to bridge gaps between global strategy and local execution, ensuring the footwear category contributes to On’s overall strategic priorities YOUR STORY * You bring 9+ years of experience in merchandising, product management, or retail buying within a premium global retailer in the footwear or apparel industry * You have 4+ years of experience leading merchandising teams in a high-growth environment, with a proven ability to manage regional scope and cross-functional complexity * Extensive expertise in managing footwear assortments within a vertically integrated or omnichannel brand, balancing central strategy with regional flexibility * Proven track record of achieving high-quality outcomes in margin management, assortment planning, and inventory turnover through data-informed decision-making * Expert analytical skills with the ability to navigate complex data sets and systems to identify underlying trends and root causes * Experience leveraging product lifecycle management (PLM) tools and BI platforms to optimize workflow and strategic planning * Masterful communication and relationship-building skills, with the ability to influence diverse stakeholders and align outputs with broad organizational goals * Deep commitment to fostering an inclusive environment and championing sustainable practices within the product lifecycle YOUR TEAM You will join the Americas Merchandising team, acting as trusted advisors in setting the vision and direction for product for the region. The team acts as a bridge between our Global Product/Commercial teams and regional business leaders. Our cross-functional interaction is driven by a market-relevant, consumer-focused mindset touching on all departments inside our organization to set a commercial plan and identify profitable growth and act on sales opportunities and actions together. Our Americas team is growing; help us drive that journey. Typical cash compensation range for this position inclusive of base + bonus + equity: $220,000-$270,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.