Head of Product E-Commerce / Product Lead (w/m/d)

ABOUT THE JOB Inhouse Sales is one of Portfolio's two core value-capture engines, alongside Retention, reporting to the Portfolio Director. The organization is roughly 40 FTEs today, scaling to 70 by end-2026 and 100 by end-2027. This is a manager-of-managers role: you lead through Team Leaders and are judged on whether they can run their teams without you, while staying hands-on when a motion isn't converting or a Team Leader isn't hitting standard.  The Mission  Increase the value of Flatpay's existing German merchant base through the motions Inhouse Sales owns: upsales, takeovers, new sales, sold via outbound and teleclose. The scope will keep expanding (capital, e-com, banking), so the role is defined by the operating model you build, not today's product list. Why This Role Matters  As Germany's portfolio grows and value levers multiply, surcharge, capital, DCC, e-commerce, Inhouse Sales stops being a call centre and becomes the mechanism through which Flatpay systematically captures value it already paid to acquire. This is one of the highest-leverage hires Portfolio will make this year. WHAT YOU'LL DO Commercial strategy and execution. Set the strategy, decide resourcing across merchants, products, and campaigns, and hold the organization to targets tied to real financial value, not just installations.  Performance and business understanding. Diagnose whether a gap is people, targeting, proposition, process, incentives, or data quality, before it shows up in NDR. Requires fluency in conversion, rate uplift, CBM, cancellations, infancy churn, and CAC payback.  Leadership and organizational scaling. Build a Team Leader bench and succession pipeline. Design org structure, spans of control, and management routines for 70 then 100 FTEs without losing speed or customer quality. Recruit the leadership talent this scale needs.  Sales culture. Competitive, ambitious, accountable, with managers actively managing performance rather than reporting it. Merchant quality over raw activity metrics.  Operating model and process. Own cadences, forecasting, pipeline reviews, allocation, campaign management, and CRM discipline. Build onboarding and QA that gets sellers productive fast. Shape commission structures that reward the right behavior.  Cross-functional leadership. Partner with Retention, Marketing/MCC, Field Sales, Onboarding, Operations, Product, Finance, and Data. Turn frontline signal into fixes rather than excuses. Represent Inhouse Sales at Germany and Group leadership level.  What Success Looks Like  Installation growth built on merchants that stay and expand. Rising surcharge/POS adoption, rate uplift, and CBM. Falling avoidable cancellations and early-life deactivations. Measurable contribution to NDR. On-schedule scaling with accurate forecasting. A strong, increasingly independent Team Leader layer with low regretted attrition. New motions launching on time and ramping as planned. WHO YOU ARE Leadership Style and Personal Characteristics  First, a salesperson: driven, competitive, allergic to passive execution, but with genuine curiosity about merchant economics and portfolio dynamics, able to turn a data pattern into a specific action. Direct and accountable without hiding behind process. Hands-on when execution breaks, but building leaders and systems deliberately since 100 FTEs can't run on your personal involvement. Not corporate, not politically cautious, more interested in building something than inheriting something finished.  Must-haves  * Significant experience leading a high-performance sales org with real commercial ownership  * Experience managing managers, not just individual contributors  * Track record of scaling a sales team and the structure underneath it  * Strong analytical instincts: funnels, conversion, incentive design, forecasting, data-driven decisions  * Background in inside sales, telesales, or another high-velocity commercial environment  * Strong communication and senior stakeholder management  * Fluency in English; German fluency a strong advantage  Nice-to-haves * Fintech/payments/SaaS experience; experience designing commission schemes.  * Payments experience is not a substitute for commercial intelligence and leadership capability.  WHY FLATPAY? At Flatpay, your commitment matters - and we reward it with benefits that truly support you in everyday life: * A high level of responsibility, short decision-making paths, and direct influence on building our German sales organization * A fast-growing fintech environment with a clear product, transparent pricing structure, and strong market potential * Personal development through coaches, mentors, and a professional e-learning system * Subsidy for the Deutschlandticket or BVG subscription * Subsidy for Urban Sports Club membership * Lunch vouchers for four meals per week * Free drinks and protein snacks in the office * Modern workstations with high-quality equipment and height-adjustable desks * Subsidy for company pension scheme * Up to 28 vacation days, depending on length of service * Regular team events, offsites, and celebrations

Head of UX  (d/f/m) Hamburg, Berlin, Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team in the DACH region. We combine technology and experience design to create emotive yet conversion-focused CX platforms, Apps, Online Shops and Design systems at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. You will lead and further develop our DACH UX practice across the entire value chain — from research to delivery. You will balance craft excellence, delivery quality, and operational health, while shaping a strong and future-ready UX department. You will also lead international project teams for ambitious brands to create user-centered experiences that drive measurable growth. WHAT YOU’LL DO: * Driving innovation and delivering excellence: As the UX Lead for key accounts or in new business, you’ll set the standard for user-centric design and ensure that our work delivers strategic business impact. * Delivery accountability: You are accountable for the department’s delivery excellence. You not only monitor quality but also collaborate with the EMEA UX leadership team to develop new capabilities and processes that ensure we stay ahead of the competition. * Operational accountability: You proactively manage the department’s operational health as well as the client and team satisfaction. * Foster cross-functional and international alignment: You will foster close collaboration with international teams across the EMEA region as well as with other crafts such as Strategy, Visual Design, Content and Tech, ensuring that our local UX practice does not operate in isolation but serves as a driving force for collective growth. * Champion thought leadership: You will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company. WHAT YOU BRING: * Work experience: Over 15 years of experience in UX and product design, combined with in-depth expertise in complex digital ecosystems and fast-paced agency environments, with proven experience working with large, international brands and complex stakeholder environments. While experience in e-commerce isn't mandatory, it would be a great advantage. * Portfolio: A proven track record across the entire UX value chain—from in-depth user research and strategic planning to hands-on concepts and iterative testing. Your portfolio demonstrates high-impact results and measurable business growth.  * Leadership: You have over 10 years' experience in people leadership. Managing and mentoring high-level talent, such as Leads, Principals and Associate Directors, would be an added bonus. * Operational Excellence: You know how to handle urgent requests or escalations with a performance- and solution-oriented approach. * Tech and AI savvy: Not only are you curious about digital trends, AI and new technologies, you are also committed to incorporating relevant innovations into your work. * Communication and influence: The ability to transform complex UX strategies into persuasive pitches that convince senior stakeholders and establish the trust required for long-term partnerships. Full professional proficiency in both German and English (C1 level) is mandatory.  WE OFFER: * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.