Customer Operations Lead (f/m/d)

Help us use technology to make a big green dent in the universe!   Kraken powers some of the most innovative global developments in energy.   We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.   It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.    Kraken Customer   What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.   Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. 🏡 Where you'll fit in: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.  Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.  To enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech.  This role sits within the Human Design Team.  Purpose of the Human Design Lead The main purpose of the Human Design Lead is to be the single point of accountability for the successful enablement and implementation of culture / ways of working transformation in our clients. Human Design activities align to Global Practices and include: Human enablement Behavioural transformation Leadership Development Programs Coaching Learning

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. We’re looking for a content writer with PR experience who can craft enterprise-level content that cuts through the noise, earns trust, and drives media pickup — particularly in fintech and private markets. Your work builds credibility and positions brands as thought leaders, whether through in-depth articles, press releases, or strategic PR campaigns. You know how to translate complex ideas into compelling narratives that resonate with institutional investors, fund managers, and industry stakeholders. If you’ve written for enterprise audiences in fintech or private markets — or you’re eager to immerse yourself in the space — you’ll thrive in this role. YOUR ROLE * Scale the content engine with full ownership over PR, content, and partnership strategy, working directly with the Head of Marketing, VP Commercial, and Co-Founders — with the opportunity to grow your own team over time. * Drive thought leadership in private markets and institutional investing through high-impact content pieces and punctual PR launches following an account-based marketing (ABM) strategy. * Define and grow our partnership strategy with key players in the VC/PE ecosystem. * Build, mentor, and collaborate with a growing marketing team and work hand-in-hand with the commercial engine — consisting of a Growth Marketing Manager, Marketing Associate, network of freelancers and 10+ Account Executives. * Analyse content performance across channels, producing content analytics with clear benchmarks for engagement and conversion, and using insights to refine strategy. Monitor campaign performance, derive insights, and iterate based on data. * Craft high-quality, localised content for DE, UK, and LUX markets that resonates with investors, fund managers, and operators. * Collaborate with Product, Engineering, Customer Success and Operations to support the product marketing roadmap, customer advocacy programs and service positioning. * Own and ensure brand consistency and storytelling excellence across all brand touchpoints. ABOUT YOU * 6–10 years’ experience in B2B marketing, financial journalism, or editorial — with meaningful exposure to private markets, VC, PE, or institutional investing. * Proven PR network and journalistic connections in finance and investment media. * Fluent and/or open to adapting ABM and demand generation strategies; you think in stories and funnels * Track record of successfully executing content campaigns end-to-end across brand, PR, digital, content, and field. * Experience building partnership programs and thriving in a scaling company — able to move seamlessly between strategic planning and hands-on execution. * Comfortable speaking the language of capital; consulting or finance background a strong plus. * Native-level English writing skills; German or French are a big plus, with Spanish as an additional advantage. * Proficient with G-Suite and experienced in tools such as Claude, GPT, HubSpot, Notion, Asana, Canva, Figma, Adobe Suite, and/or Webflow. * High ownership mentality — proactive in learning new skills and tackling challenges head-on. * Strong point of view on AI in marketing — and a track record of actually using it. * Passionate about private markets and European themes: sovereignty, the rise of European venture, the infrastructure gap. WORKPLACE & BENEFITS * Competitive salary plus equity * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains CURIOUS TO LEARN MORE? Get a feel for who we are, how we work, and what we’re building: * About bunch – Our mission, product, and journey so far * Case Studies – About those who already build on bunch * Gathering insights – Our latest bunch of blog posts * Glossary – Explore commonly used private market terms About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.