Senior Solutions Engineer | France | Remote

Wait a minute.  Are you inspired by building a pioneering EdTech company that will empower millions of people? Do you dream of creating cutting-edge web applications that seamlessly combine AI, UX/UI excellence, and scalability to create transformative learning experiences at scale ? Knowing that your code is used by thousands of people means something for you. Are you inspired to work hard, really hard to revolutionize education, innovate with AI, VR, wearables and impact people's lives ? Deep inside you are looking for a new adventure with…  * 🗽 Freedom: feeling free to work remotely or hybrid and being trusted to deliver. * 🔥 Ambition: growing up surrounded by smart colleagues driven to create an iconic brand like Nike. * 😍 Impact: contributing to transform people lives at scale and feel your own impact in the company. And you deserve it because… * You don’t just develop. You architect, optimize, groom and push the boundaries of technology. * You had been the CTO or instrumental in a Startup Development. * You’re obsessed with clean, efficient, and scalable code. * You thrive on solving complex challenges and making applications faster, better, and more intuitive. * AI fascinates you, and you see it as a tool to redefine software development and UX/UI user experience. You don’t want to just code… Education and/or personal development inspires you. Then, this is the adventure you’ve been waiting for! You’ll work hard, innovate fearlessly, and grow with us as we strive to make Paradox an iconic brand that changes lives worldwide. For us, being Iconic is to innovate at the intersection of Psychology x Creativity x Technology. You'll work closely with our founding team to define our technical vision. This is a full-time position, carried out from our beautiful offices in Dubai, Lisbon or full-remote from anywhere in the world. French and English fluency is required. YOUR MISSION 🚀  ------------------------------- 🎯 Your main goal will be to take Paradox’s online learning experience to the next level by building the new Paradox App, a state-of-the-art application that integrates AI, delivers an unparalleled user experience. You will be THE key player in creating an online learning management system that can handle several cohorts of hundreds of students at the same time and scales effortlessly to support thousands of students. Our sources of inspiration are Apple, Nike, Spotify, Disney for their obsession of excelling, having a worldwide impact and not just selling products but crafting experiences. You will be playing a pivotal role in making Paradox play at that level and becoming an iconic brand. To do so, here are your 5 responsibilities :  1 | BUILD & INNOVATE * Develop new features that enhance the Paradox App and redefine how users learn online. * Implement AI-driven functionalities that personalize the learning experience. * Continuously test, iterate, and push boundaries to improve performance and usability. * Collaborate with cross-functional teams to integrate feedback and rapidly iterate on new ideas. 2 | SCALABILITY & PERFORMANCE * Ensure the application can handle large volumes of concurrent users while maintaining speed and reliability. * Optimize resource usage and infrastructure costs without sacrificing performance. * Leverage CDN and caching strategies to improve load times globally. 3 | USER CENTERED DESIGN * Work closely with product and design teams to build intuitive, beautiful, and efficient user interfaces. * Rapidly prototype features to test and refine customer experiences. * Incorporate AI and automation to enhance user interactions. 4 | PROBLEM SOLVING & TROUBLESHOOTING * Investigate and resolve technical challenges to ensure a seamless user journey. * Analyze recurring issues and proactively implement solutions to prevent future problems. * Work across teams to ensure a stable and efficient system. 5 | COLLABORATION & COMMUNICATION * Actively participate in tech architecture discussions and planning sessions. * Provide and seek constructive feedback to continually improve the development process. * Work within Agile frameworks to ensure timely and high-quality delivery. DO YOU RECOGNIZE YOURSELF? 😍 ------------------------------- MUST HAVE * 3-6 years of experience in Full Stack Development, or as CTO of a startup. * Deep expertise in TypeScript & React.js (minimum 3 years experience). * Proficient in Tailwind CSS for sleek and responsive designs. * Strong AI mindset – you actively integrate AI into your workflow. * Passion for writing clean, maintainable, and scalable code. PERSONALITY * You’re a problem-solver who thrives on tackling challenges. * Detail-oriented: Clean code is your signature. * Autonomous and proactive: You don’t just execute; you bring ideas to the table. * You love learning, iterating, and improving * You continuously learn and experiment with new technologies * You’re organized, rigorous, and adaptable NICE TO HAVE: * Experience with Nest.js. * Experience with LMS applications and mobile development. IT MIGHT NOT BE FOR YOU 🙅‍♀️ ------------------------------- Let’s be clear, we are looking for someone who is not just Great, and for whom Paradox ambition isn’t just another cool project; but a true mission. So if those personal interests : personal development / coaching / professional growth / education / edtech / teaching / edutainment are not things you REALLY love, and want to solve for other, let’s forget it Let’s forget about it also if, * You don’t like to be challenged and grow in your job * You don't like receiving or giving tough feedbacks * You don’t question the status quo: the process are there for a reason, we have always done it this way * You like to have very specific & fixed tasks assigned to you. Be told what to do and how to do it. * Your only driver is joining a full-remote company: yes, our company culture is cool, but we want people to care about our mission, products, and their job! 🤩 JOIN US IF YOU CRAVE ------------------------------- 1 - GROWTH & AMBITION 🚀 🏅 We hire only the best, it’s exhilarating to be surrounded by A-players who strive to perform whilst being in a good mood. You'll be working with some of the best minds. We understand that "A" people attract "A" people. 🏋️‍♀️ No more bosses, but ongoing conversations to support your professional development. ⚡️ Being part of an ambitious company with a lot of growth opportunities. 2 - IMPACT & MEANING 🔥 🦄 Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people 🤩 Waking up in the morning knowing you are making a difference: we receive messages every day from clients who have successfully lost weight, quit smoking, reach a mile stone in their business, built better relationships, and made positive changes in their lives. But that’s not all, we believe that driven people deserve… 3 - FREEDOM & WELL BEING 🗽☀️ 😎 A company culture based on autonomy & accountability 🗽 Flexible working hours 🌎 A remote culture from day one with the freedom to work from wherever you want 🏤 Magnificent offices in Dubai and Lisbon: you’re at home worldwide ⌨️ Standing desks paid by the company, if you live far from our offices 💻 Macbook: to be the most efficient in your work 🏀 350€ per year paid by the company to take care of yourself (for your gym, or dance class or whatever make you feel great) 📚 150€ per year paid by the company to boost your knowledge (books, education): we are passionate about learning and want to support your growth) 🤝 1:1 coachings: a Paradox coach supporting you personally or professionally to live your best life ✈️ Team buildings * those benefits are only for full-time employees HIRING PROCESS 📃 ------------------------------- That job description resonated with you? HERE IS YOUR TAILOR MADE HIRING PROCESS 📃 A 6 to 8 minutes application survey (with a short video assignment)  📃 A 15/20 minutes what’s app call with Timy, our Talent Manager, to tell you more about the challenge and see if it fits with your experience and expectations, 💻 A video call with Gab, the Hiring Manager to dive deeper into your technical skills, see how we can match your desires with our needs and for you both to understand how you could fit in Paradox’s social media team. 💻A Technical test, you will present to Gab, so we can learn more about your technical choices and understand if we can write the success story together. 💻 A culture-fit video call with Timy - our culture coach - to check in depth the alignment between you and our values and culture 💼 Reference check to get in-depth insights about how you work in different environments, make your onboarding easier, and give everybody on the team the insurance to be surrounded by A-Players. 🫵🚀 Welcome aboard! ABOUT OUR HIRING PROCESS Our recruitment process is tailored to do our best to avoid that you or us realize that we’re not a perfect fit. Every step serves a purpose and will allow us to get to know you better as much as it’ll help you understand more where you’ll be stepping in. We also want you to have time to ask all of your questions regarding the mission, the long-term vision of your team and the company, our values, with the relevant interlocutor in front of you. BUT MAYBE YOU WONDER WHAT’S OUR STORY ? 😉 ------------------------------- At Paradox, we are convinced that people do not want “just a job” anymore. We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning. 🎯 PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS. But where do we start? If you have an interest in personal development, you probably already know that: * Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ; * Available resources are either boring 😴 or full of crazy unsubstantiated theories 🤪. It needs to change, and we’re here to make it happen! ⭐️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES. In other words, we want to make personal growth as entertaining as watching Netflix. How, you might be wondering? * We travel the world and surround ourselves with top entrepreneurs (Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar), world athletes (Tony Parker - Hall of fame NBA Player, Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer), and artists (Gad Elmaleh - Comedian, Franck Dubosc, Barry Osborne - Producer of Lord of the Rings and Matrix) ✊; * We reverse engineer their strategies for achieving success and fulfillment and lean on the latest researches about neurosciences ⚙️; * We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), self-growth and performance, through a balanced set of e-learning programs, events and edutainment videos 💡. From one well-known Founder to a team of +45 people today (and counting!), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses. 🔥 TOGETHER, WE ARE DRIVEN BY ONE DREAM: 1. Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ; 2. Giving our clients access to constant personal growth by reinventing their learning experience ; 3. Leverage AI and other technology to provide an outstanding customized experience to millions of people for them to transform their lives.  And that’s where you come in. Join the Paradox Revolution !

The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. KEY OBJECTIVES * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with.   DETAILED RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. REVENUE GROWTH & ACCOUNT DEVELOPMENT * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. STRATEGIC ACCOUNT PLANNING * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs.   SALES HANDOVER & ONBOARDING * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales.   COLLABORATION & INTERNAL ALIGNMENT * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. OPERATIONAL EXCELLENCE * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights).   COMPENSATION AND PERFORMANCE TARGETS The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised.   MEASUREMENT METRICS The success of the Account Manager role is evaluated based on the following categories:   CLIENT SATISFACTION * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. REVENUE GROWTH * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) ACTIVITY & PRODUCTIVITY * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue.   QUALIFICATIONS AND SKILLS * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth. ▶ ▶ Submit your CV in English in PDF. ▶ ▶ Mind that as we are an international team, internal communication is in English. ▶ ▶ To ensure legislative compliance, applicants may be asked to provide up-to-date proof of a clean criminal record. Examples of said proof include extract n°3 of the Criminal Record (France), Büntetlen előélet (Hungary), Disclosure and Barring Service (DBS) check (UK), an extract from the Criminal Register (Slovakia), or a country-specific equivalent. Providing proof of a clean criminal record is the final step in the hiring process and will only be requested should the applicant accept an offer from Infinite Lambda.   Infinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other.