Diagnostic Engineer/Technical Analyst Siemens Enegry

You might currently hold a title such as Business Analyst, Process/Digital Transformation Manager, Legal Technology Project Manager, RPA & Automation Analyst, or Business Process Analyst — legal training is not required for this role. Location: Cambridge In‑office expectation: Wednesdays in the office (hybrid) Employment type: 5 month Fixed Term Contract Start date: ASAP, ideally you will be immediately available or on a one week notice period Salary: £80,000–£90,000 full-time-equivalent, pro rata for the 5-month term Closing date for applications: Friday 17th July ABOUT REDGATE Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases their organisations depend on — a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI AT REDGATE By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one ABOUT THE ROLE We’re looking for a Legal Operations Engineer for a period of 5 months to work directly with our General Counsel and the wider Legal team on a focused, hands-on build project. Over the last two months, our Legal team has already mapped its core operating processes and documented where the friction and administrative burden sit. That diagnostic work is done. This role is not about re-running that exercise: it’s about taking the existing process maps and improvement plan and building the automation that makes them real. You’ll work from our current Legal process map and our documented issues-and-improvements analysis to design, build, and roll out AI-driven and workflow automations that reduce manual admin and free up the Legal team for higher-value legal work. This is a delivery role: you’ll be building and shipping from day one, not spending months on discovery. WHAT YOU’LL DO * Prioritise from the existing map: Take Legal’s existing process map (in Lucidchart) and its documented issues-and-improvements analysis, and turn it into a prioritised, effort-vs-impact build plan for automation. * Automate the highest-volume, highest-admin processes e.g. NDA and contract intake and routing, * Design and deploy AI agentic workflows — Working closely with the General Counsel and Legal team, using LLMs such as Claude, to remove manual steps from routine legal intake and requests. * Retire interim fixes: replace the interim MS Forms workaround and similar stopgaps with durable, automated solutions once the proper build is ready. * Implement and configure legal technology: contract automation/CLM, e-signing (DocuSign), workflow tools, and the Legal SharePoint hub, so what you build is actually usable and adopted by the team. * Deliver a clean handover; leave behind documented, running automations and a clear record of what’s automated, what isn’t, and why, so the Legal team can maintain and extend the work after the contract ends. * Report progress regularly: track build progress against the prioritised list and give the General Counsel real-time visibility of what has shipped, on a short, fixed timeline. * Use whatever tooling fits: business process mapping, RPA (robotic process automation), and low-code/no-code workflow tools (e.g. Power Automate, Zapier) alongside AI agentic workflows — whichever combination gets automations shipped fastest. WHAT MAKES YOU A GREAT FIT * A must have: Comfortable working with LLMs such as Claude to design and implement AI agentic workflows, ideally with examples of doing so within a legal, compliance, or other regulated operations function. * Demonstrable, hands-on experience building process or workflow automations ie you can pick up an existing process map and improvement backlog and start shipping automations quickly, without a long discovery phase. * Legal training is not required: a background in project management, AI based technical delivery, or process/automation engineering is more relevant to this role than a legal or paralegal background, though the latter is a plus. * Background may include: Business Analysis, Business Process Re-engineering, Digital/Process Transformation, RPA, or Legal Technology delivery. Job titles in this space vary widely, so we care about the experience, not the label on your last role. * Experience with legal or contract operations technology is strongly preferred eg contract lifecycle management (CLM), e-signature, matter management, or similar. * Strong delivery mindset: comfortable prioritising a backlog and delivering incremental, working improvements against a short, fixed 5-month timeline. * Excellent analytical, written, and verbal communication skills. Able to explain technical builds clearly to a non-technical legal audience, and to work independently with light-touch oversight. * Strong understanding of in‑house legal risk and operational challenges ie you understand where risk and cost sit in in-house legal operations, so automation is designed to reduce admin burden without cutting corners on control. WHAT’S THE PACKAGE? * £80,000–£90,000, pro rata for the 5-month contract term. * Monthly wellbeing allowance and paid time off * Private health insurance WHAT HAPPENS NEXT? Your application will be reviewed by a person — we don’t use automated tools to assess applications. Because we need this role filled and the successful candidate in post before the end of July 2026, we’re running an accelerated process: we’ll aim to turn round initial responses and interviews within days, not weeks. BELONGING AT REDGATE We believe people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. We’re an equal opportunity employer and make hiring decisions based on skill, potential, and alignment with our values.

Shape the Industry and Your Career At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here. Position Overview As a Product Support Engineer, you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues that arise in production environments. You will play a key role in ensuring our customers achieve success with the Cytora Platform by providing timely support, clear guidance, and expert troubleshooting. Your ability to understand the technical architecture and workflows of our platform will be critical in identifying root causes and delivering effective solutions. What you'll do * Serve as the primary contact for technical support requests from enterprise customers. * Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems. * Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context. * Respond to customer questions about platform functionality, integrations, and configuration. * Maintain detailed records of all customer interactions and resolutions in the support system. * Collaborate with internal teams to ensure customer feedback informs product enhancements. * Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources. * Conduct post-mortems to identify root causes and recommend preventive measures. * Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively. * Write self-serve troubleshooting documentation for customers and internal Centre of Excellence. What you bring: Must Have: * Experience in a client-facing elevated technical support or analyst role. * Practical experience in working with REST API. * Ability to work with JSON schemas. * Experience in troubleshooting production environments and testing new features. * Proven ability to diagnose and resolve technical issues. * Experience working with Postman/Datadog. * Familiarity with Git. * Excellent communication and interpersonal skills to manage customer communication. Desirable: * Experience building BAU and production support function. * Engineering or QA background. * Experience working with SaaS B2B enterprise customers. * Knowledge of the insurance or InsurTech industry. * Familiarity with underwriting workflows and schemas. * Exposure to AI or Generative AI technologies. * Experience in configuring and testing SaaS or AI-based products.   Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: * Competitive salary * Flexible working and remote options * Professional development budget & conference access * Annual company retreats * A mission-driven culture that puts people first Location This role is remote and we are looking for individuals based in the West Coast or Mid of the USA Additionally, this role is only suited for professionals currently based in the US and have full rights to work as we don't offer sponsorship at this stage. Our targeted starting base salary in the United States for this position ranges from $90,000 to $110,000. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.