Senior Software Development Engineer

ABOUT THE OPPORTUNITY Become part of the AI revolution at Contentful where we build real world AI solutions for thousands of active customers. At Contentful you will help imagine, drive, and build ML solutions which produce immediate customer impact by helping them get more done than they ever imagined. We are looking for an excellent Senior Software Engineer - Machine Learning (f/m/d) who understands and has experience in this field and current Generative AI trends. If you're passionate about pushing the boundaries of what's achievable with ML products on a large scale content management system, we want you on our team. WHAT TO EXPECT?  * Measure and ensure the high-quality output of ML workloads for our enterprise customers. * Design, build, and measure production software in the Contentful Platform. * Conduct focused research and testing using tools like Jupyter Notebook. * Optimize generative AI products for accuracy, speed, and scalability. * Integrate ML cloud solutions and adapt them to our large-scale use cases. * Integrate prompt engineering and fine-tuning for customer use cases. * Develop software that scales to meet the demands of high-load customer workloads. * Lead design reviews with peers and stakeholders to decide amongst available technologies. * Drive the ML education in the team and establish a high standard of quality & ownership WHAT YOU NEED TO BE SUCCESSFUL? * Proven experience as a technical leader in a product software development environment * Proven Track Record in Model Development, including successfully developing and deploying LLM-based models for various NLP tasks in real-world applications with production workloads * Proven ability to work backwards from customer needs to deliver ML-based features that meet those needs * Ability to organize and prioritize competing workloads * Familiarity with distributed systems and cloud services (e.g., AWS, Azure, GCP) * Solid understanding of machine learning principles * Experience with container frameworks such as Docker or Kubernetes * Constructive Problem-Solving: As a natural problem-solver, you bring forward ideas that lead to practical solutions and contribute to product growth. * Up-To-Date on The Latest Updates on LLM Development & Research: From RAGs to Open-Source models over Agent Architectures – you have an inherent drive to stay up-to-date on what is the latest and greatest Preferred: * Background includes machine learning and AI implementation * You can translate a research paper into a PoC if the code does not exist WHAT’S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days * Time off to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a Senior Software Engineer to join our Identity Management team to play a critical role in developing reliable code and algorithms in our user management, permission, and web services.  We are looking for an engineer who has the ability and drive to make an impact, not only on their own but by also enabling those around them to succeed.   Partnering with stakeholders, product managers, product designers, product data analysts, and other engineers, you will be part of a team responsible for ensuring that our practices in the development of our platform are safe and secure.  You will also be responsible for developing and maintaining core services and repositories in Toast, including integrations, managing users, authentication, and permissions. The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective. If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you. A day in the life (Responsibilities) * Be part of a team working collaboratively with UX, PM, QA and other engineers designing, building and maintaining high performance, flexible and highly scalable microservices, as well as development of web and mobile applications * Define best practices and help choose technologies to evolve our current tech. stack while writing world-class applications * Championing best practices such as quality integration and unit testing * Tackle scaling challenges and implement robust solutions. * Provide design feedback and participate in code reviews to ensure implementations meet requirements * Monitor feature rollouts to ensure customer success, iterating and improving when necessary. * Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers’ success. * Diagnose performance bottlenecks and optimise for better performance. * Ensure that all work done is delivered with quality and is appropriately monitored and supported in production * Mentoring other team members What you'll need to thrive (Requirements) * Proficient in Java, Kotlin or another object-oriented language, with a deep understanding of testing, quality & best practices. * In-depth understanding of microservices, distributed systems, and enterprise messaging. * Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka). * Proven track record of delivering reliable services to production. * Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders. * A passion for technology and continuous learning. * Prior experience making an impact on a previous project, product or within an organization. * Enthusiasm for solving impactful challenges and writing clean, scalable code. * A focus on both personal and team growth, balancing task completion with platform stability. * The capacity to tackle complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed * Experience working in the IAM space * Exposure to distributed systems is a plus * Experience working in a team with Agile/Scrum methodology **This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-HYBRID #BI-Hybrid How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.