
Stripe · Dublin
WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ...
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the
most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission
is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology
support — not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to
create their greatest impact going forward. We enable fellow Stripes by powering the tooling, services, and infrastructure needed
to enable our scale to increase the GDP of the internet.
We're looking for an experienced and knowledgeable IT leader to join us as the EMEA Help Desk Manager. In this role, you'll
continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This role is
focused on providing IT services for Stripes, contractors, and vendor partners in EMEA and beyond. You'll be accountable for
driving improvements and overseeing crucial functions such as end-user resource capacity planning (software licensing, workstation
and peripheral inventories, etc.) and hardware and software standards. We're looking for someone who is comfortable working as
part of a globally distributed team and communicating with technical and non-technical users.
requirements
level of discipline while remaining flexible
partners
and documentation
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you
are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
guidelines
permission first
THE TEAM As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. ROLE SUMMARY As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU’LL DO: * Develop deep technical expertise and continuously learn as the product evolves. * Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision. * Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge. * Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers in shaping the evolution of our platform. * Become the go-to expert on Network Monitoring at Datadog, mastering both the technical landscape and the customer experience over Network Device Monitoring, SNMP, Cloud Network Monitoring, Network Path,. * Build tooling, sandboxes, and automations to streamline debugging and troubleshooting for complex issues. WHO YOU ARE: * A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations. * A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility. * An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues. * A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence. * An expert in troubleshooting network specific issues comfortable navigating containerized environments like Docker and Kubernetes. * Hands-on experience working across Linux, Windows, and MacOS, with strong system-level troubleshooting and administration skills (processes, services, networking, file systems, kernel, eBPF …etc.). * Familiar with CLIs, APIs, and config files (YAML/JSON), and can confidently guide others toward best practices. BONUS POINTS * Computer Science or Engineering majors * Experienced in using Zendesk, Jira, Confluence, or similar softwares. * Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus. Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. BENEFITS AND GROWTH: * Generous and competitive benefits * New hire stock equity (RSUs) and employee stock purchase plan * Continuous career development and pathing opportunities * Product training to develop an in-depth understanding of our product and space * Best in breed onboarding * Internal mentor and buddy program cross-departmentally * Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The Pinterest 3P Growth Measurement Partnerships team partners closely with measurement vendors to help advertisers grow their businesses through rigourous measurement and iterative learning. We sit at the intersection of Measurement, Business and Marketing, helping to drive performance for advertisers and providing opportunities to our Partner Business Marketing team to influence Pinterest's performance narrative in the market. This position is a unique opportunity to work with measurement partners and internal measurement and sales leadership on a strategic level and help shape the future of how brands advertise on Pinterest. What you’ll do: * Serve as the EMEA lead for Pinterest’s 3P Growth Measurement Partnerships team driving the global strategy locally across EMEA, translating global priorities into regional activation plans, market-specific partner guidance and senior leadership updates. * Own EMEA execution for current and future EMEA HQ-based measurement partners that provide agile MMM and/or Geolift to challenge click measurement. This will include relationship management, partner prioritisation, local activation, partner health and feedback into the global partner strategy. * Build and refine the EMEA partner landscape through a global lens, evaluating partners based on advertiser need, methodology strength, market coverage, scalability, operational lift and fit with Pinterest’s lower-funnel performance measurement priorities. Identify where EMEA-based partners can expand with US advertisers and where US-based partners can be activated effectively in Europe * Partner closely with EMEA Measurement teams and Sales Leadership across Enterprise, Mid-Market and SMB to identify local advertiser needs, prioritize opportunities and help advertisers move beyond site analytics, click-heavy reporting or limited measurement toward stronger modern 3P measurement. * Create scalable GTM programs that turn partner capability into seller action, including partner playbooks, decision trees, learning agendas, proof repositories, target lists, office hours and activation workflows so sellers know which partner to use, when to use them and how to turn 3P measurement outputs into revenue-driving recommendations. * Surface EMEA partner, advertiser and field learnings back into global strategy, including product feedback, methodology gaps, GTM improvements, seller workflow opportunities and partner marketing narratives. * Identify external amplification opportunities with Partner Marketing and Marketing teams, including case studies, success stories, blog posts, events, sponsorships and partner-led narratives that demonstrate Pinterest’s measurable business impact. * Use AI to scale a lean global function locally, accelerating partner landscaping, account research, seller Q&A, meeting synthesis, leadership updates and results interpretation while validating accuracy, protecting confidential information and owning final recommendations. What we’re looking for: Required: * Minimum of 8 years of experience in digital advertising, measurement, marketing science, analytics, ad tech, media platforms or measurement vendors. * Deep expertise in lower-funnel and sales-outcome measurement solutions including geo-lift, MMM, agile MMM and MTA with a strong understanding of how these approaches can capture and position view-based impact beyond click-based measurement. * Ability to translate complex measurement approaches into clear recommendations for both technical and non-technical audiences including sellers, advertisers, partners and senior leaders. * Experience working with measurement vendors in some capacity, with the ability to collaborate with these partners effectively, understand partner methodologies and translate partner capabilities into advertiser and seller value. * Strong commercial judgment and scalable execution, with the ability to turn measurement strategies, programs or partner capabilities into clear seller guidance, GTM motions, proof points and repeatable workflows that drive advertiser growth. * Bachelor’s degree in a relevant field such as Data Science, Economics, Statistics, Math, Finance or equivalent experience. Advantageous: * Direct experience owning or leading 3P measurement partner relationships or programs with the ability to evaluate measurement vendors for partner fit, build partner plans, manage external relationships and make clear internal recommendations on where to invest, test, scale or deprioritise. * Demonstrated ability to operate autonomously in ambiguous or evolving environments, with strong accountability and experience building regional strategies, scalable systems and repeatable enablement from the ground up. * Comfort using AI-enabled tools to accelerate research, synthesis, workflow automation and content development, while validating accuracy, protecting confidentiality and owning final recommendations. Relocation Statement: * This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: * We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. * This role will need to be in the office for in-person collaboration once per week and therefore needs to be in a commutable distance from the Pinterest Dublin office. #LI-HYBRID #LI-AKEO At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. Location based applicants €98.959—€173.178 EUR Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support. By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations * Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports * Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure * Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: * Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers * Self-motivated, detail-attentive, and have a desire for continuous learning * A critical thinker who defaults to a client-centric approach and uses data to make informed decisions * A tinkerer with some programming experience and a basic knowledge of Linux * Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.