Manager II, Premier Support Engineering - EMEA

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Dublin for our hybrid working model. COOL THINGS YOU’LL DO You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. WHAT YOU NEED We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. THE IDEAL CANDIDATES SHOULD HAVE STRONG TECHNICAL EXPERIENCE IN ONE (OR MORE) OF THE FOLLOWING AREAS * Systems administration * Distributed systems * Network Administration * Database architecture and administration * Application Architecture * Data architecture and design * Performance tuning and benchmarking * Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). IT’S CRUCIAL FOR EVERY CANDIDATE THAT THEY CAN CHECK OFF ALL OF THESE BOXES * Excellent communication skills, both written and verbal * Genuine desire to help people * Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills * Ability to think on your feet, remain calm under pressure and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273485606

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a Software Engineer II to join our Identity Management team to play a critical role in developing reliable code and algorithms in our user management, permission, and web services.  We are looking for an engineer who has the ability and drive to make an impact, not only on their own but by also enabling those around them to succeed.   Partnering with stakeholders, product managers, product designers, product data analysts, and other engineers, you will be part of a team responsible for ensuring that our practices in the development of our platform are safe and secure.  You will also be responsible for developing and maintaining core services and repositories in Toast, including integrations, managing users, authentication, and permissions. The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective. If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you. A day in the life (Responsibilities) * Be part of a team working collaboratively with UX, PM, QA and other engineers designing, building and maintaining high performance, flexible and highly scalable microservices, as well as development of web and mobile applications * Championing best practices such as quality integration, unit testing, end-to-end testing, and performance testing * Tackle scaling challenges and implement robust solutions. * Provide design feedback and participate in code reviews to ensure implementations meet requirements * Monitor feature rollouts to ensure customer success, iterating and improving when necessary. * Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers’ success. * Diagnose performance bottlenecks and optimize for better performance. * Ensure that all work done is delivered with quality and is appropriately monitored and supported in production   What you'll need to thrive (Requirements) * Proficient in Java, Kotlin or another object-oriented language, with a deep understanding of testing, quality & best practices. * Understanding of microservices, distributed systems, and enterprise messaging. * Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka). * Proven track record of delivering reliable services to production. * Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders. * A passion for technology and continuous learning. * Enthusiasm for solving impactful challenges and writing clean, scalable code. * The capacity to tackle complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed * Experience working in the IAM space is a plus * Experience working in a team with Agile/Scrum methodology **This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-HYBRID #BI-Hybrid How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.