Vendor Manager

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role As our credit risk capabilities scale across multiple markets and products, the strategic management of our vendor relationships has never been more critical. We're looking for a Vendor Manager to own our relationships with a broad portfolio of vendors - with particular depth in credit bureaus and data providers - ensuring we extract maximum value from these partnerships while managing costs, performance, and innovation. Reporting to a Commercial Director, you'll be the central point of contact for our most important vendors. Your portfolio will span credit bureaus such as Experian, Equifax, and TransUnion, alternative data providers, along with a selection of other technology and service partners. You'll own contract negotiations, performance management, product roadmaps, and cross-functional coordination to ensure Lendable has access to the best products and data at the right cost. This role sits at the intersection of risk, product, engineering, finance and legal. You'll need to understand credit data deeply, think commercially across a range of vendor categories, and build trusted relationships both internally and with senior stakeholders at our partners. What we're looking for: Essential: * 2+ years in vendor management, strategic partnerships, or procurement roles in financial services * Experience managing credit bureau relationships and/or other mission-critical vendors * Strong commercial acumen with contract negotiation and cost management experience * Deep understanding of credit data products, bureau outputs, and risk decisioning Ability to work cross-functionally with risk, product, engineering, finance and legal teams * Strong stakeholder management skills, comfortable influencing senior internal and external stakeholders * Analytical mindset with the ability to assess vendor performance and ROI Desirable: * Experience in fintech or consumer lending businessesTechnical understanding of API integrations and data flow * Experience with alternative credit data sources and emerging providers * Track record of driving vendor innovation and product enhancements * Experience managing vendor relationships across multiple geographies (UK/US) * Project management experience implementing new data sources or products You're a good fit if you're: * A skilled negotiator who balances cost, quality and innovation in vendor relationships * Commercially minded with a strong grasp of unit economics and data ROI * A natural relationship builder, equally comfortable with external vendors and internal stakeholders * Detail-oriented and process-driven, you ensure contracts, SLAs and governance are watertight * Strategic but hands-on, you can think big picture while managing the day-to-day * Curious about new data sources and how they can improve credit decisioning * Proactive and resourceful, you spot issues early and drive solutions What you'll be doing Vendor Relationship Management: * Own strategic relationships across a diverse vendor portfolio, with particular depth in credit bureaus and data providers * Act as the primary point of contact for key vendors, managing escalations and strategic discussions * Build trusted relationships with senior stakeholders at bureau partners * Conduct regular business reviews to assess performance, roadmap, and innovation opportunities * Manage vendor onboarding, integration planning, and ongoing support Commercial & Contract Management: * Lead contract negotiations and renewals, driving optimal commercial terms * Manage vendor budgets, forecasts and cost optimisation initiatives * Ensure compliance with contractual terms, SLAs and data governance requirements * Work with finance and legal on vendor due diligence, contracts, and payment terms * Track and report on vendor spend, utilisation and ROI Performance & Innovation: * Monitor vendor performance against SLAs and quality metrics * Drive continuous improvement in data quality, coverage, and timeliness * Identify and evaluate new data sources and products to enhance credit decisioning * Partner with risk and product teams to define requirements for new data capabilities * Build business cases for new vendor products or alternative data sources Cross-functional Coordination: * Partner with engineering on API integrations, data feeds, and technical issues * Work with credit risk on data requirements, model inputs, and decisioning logic * Coordinate with legal and compliance on vendor risk management and data privacy * Collaborate with finance on budgeting, forecasting and cost allocation * Support product teams with data availability for new features and markets LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!

Associate Vendor Manager - Deliveroo HOP Location - London, UK About Deliveroo HOP At Deliveroo Hop, we are building a global grocery retailer from the ground up. Launched in September 2021, Deliveroo Hop is Deliveroo’s rapid grocery delivery service, bringing customers the freshest, tastiest food and essential items to their door in as little as 20 minutes. We are live across the UK, UAE and Italy, and have ambitious plans to become the world’s leading on-demand grocery proposition. This is an exciting time to join the Hop team within the broader Deliveroo organisation — we are just getting started. We’re looking for highly driven, entrepreneurial individuals to help us build the leading speedy grocery delivery service. About the Role The Associate Vendor Manager plays a critical role within the Deliveroo Hop Commercial team, with clear accountability for the day-to-day account management and commercial performance of a defined portfolio of vendor partners. This role combines commercial ownership, account management, trading execution, and cross-functional coordination to drive vendor growth, operational excellence, and customer experience. The Associate Vendor Manager acts as the primary point of contact for their vendors and is responsible for delivering against revenue, margin, availability, and in-app performance targets. The role requires strong commercial acumen, analytical capability, relationship management skills, and the ability to operate effectively in a fast-paced, high-growth retail environment. Key Responsibilities 1. VENDOR ACCOUNT MANAGEMENT & COMMERCIAL OWNERSHIP * Own the day-to-day management of a portfolio of vendor accounts. * Act as the primary commercial contact for vendors, building strong, collaborative relationships. * Lead joint business planning (JBP) processes with vendors to align on growth opportunities and performance targets. * Conduct regular performance reviews, identifying risks and opportunities across revenue, margin, availability and promotional performance. * Negotiate cost prices, funding agreements, and promotional mechanics to drive commercial outcomes. Support the Senior Vendor Manager in developing new commercial partnerships and expanding existing relationships. * Lead new vendor onboarding, set-up and commercial processing. 2. TRADING & RANGE STRATEGY * Own product selection, ranging and promotional planning for assigned vendors. * Identify and list new products in line with customer needs, market trends and competitive benchmarking. * Continuously review assortment performance and rationalise underperforming SKUs. * Manage pricing strategy in collaboration with internal stakeholders to ensure competitiveness and margin delivery. * Drive category growth through strategic product launches and seasonal activations. 3. MERCHANDISING & IN-APP PERFORMANCE * Manage in-menu merchandising to maximise visibility, conversion and sales growth. * Oversee menu management including imagery, product descriptions, and uploads to ensure best-in-class in-app execution. * Ensure high standards of in-app fidelity and customer experience. * Work closely with the Product team to resolve menu or technical issues impacting performance. Partner with DME to implement in-app campaigns, sampling initiatives and promotional activations. 4. PERFORMANCE ANALYSIS & REPORTING * Drive data-led decision making through detailed analysis of vendor and product performance. * Build and maintain dashboards to track key KPIs including sales, margin, availability, promotional ROI and range performance. * Deliver structured performance reporting internally and externally to vendors. * Translate insights into clear strategic recommendations and action plans. 5. CROSS-FUNCTIONAL COLLABORATION * Work closely with Operations, Supply Chain, Marketing, Product and Finance teams to ensure seamless execution of vendor plans. * Support resolution of operational issues impacting vendors. * Contribute to broader Hop strategic initiatives and commercial projects. REQUIREMENTS * 1–3 years’ experience in buying, vendor management, account management, commercial roles or similar within grocery, food delivery or hospitality. * Demonstrable experience managing external partners or accounts. * Strong commercial negotiation skills and financial acumen. * Analytical mindset with the ability to interpret data and generate strategic insights. * Excellent stakeholder management and communication skills. * Ability to thrive in a fast-paced, dynamic environment with changing priorities. * Proficiency in Microsoft Office (particularly Excel).