IT Business Analyst

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.  ABOUT THE JOB We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. We are establishing a AI Engineering team who will work closely with our most strategic customers to deeply understand their use cases and design, build, and implement products for them. As one of our founding AIs, you will deploy these solutions on the latest infrastructure for the world's most influential businesses, driving real business impact through the newest models and our own innovations in technical delivery. AI Engineers' responsibilities look similar to those of a hands-on AI startup CTO: you'll work in small teams to own delivery of high stakes projects with clients. A day's work may include building LLM workflows on a large scale, interacting with customers to understand their needs and set their AI strategy, but the most impact will be driven by implementing solutions into the real world of our partner's organizations. We are looking for customer-focused software engineers to build effective custom software that leverages leading AI models and technology to solve real customer problems. You will partner directly with customers to conceptualize, design, and implement cutting-edge AI solutions. This role focuses on leveraging generative AI models, agentic systems, and iterative prototyping to build impactful proofs of concept (PoCs) that address unique business challenges. The AI engineer acts as a bridge between advanced AI technologies and practical enterprise applications, ensuring that solutions are both innovative and actionable. You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also be self driven to learn about the AI market and bring forward that knowledge to improve the way in which we deliver to customers. Responsibilities Customer Engagement: Collaborate deeply with clients to understand their strategic objectives, technical requirements, and operational constraints. Serve as a trusted advisor for AI strategy, guiding clients through the process of ideating and implementing generative and agentic AI solutions. Facilitate workshops and brainstorming sessions to identify high-value use cases for AI technologies. AI Solution Development: Design, prototype, and deploy AI-powered PoCs using generative models (e.g., GPT, DALL-E) and agentic systems tailored to specific client needs. Build end-to-end pipelines for deploying AI solutions on client infrastructure, ensuring scalability, security, and performance. Experiment with cutting-edge methods in natural language processing (NLP), computer vision, reinforcement learning, and multi-agent systems to deliver innovative solutions. Iterative Prototyping: Use an experiment-driven approach to rapidly test hypotheses and refine prototypes in collaboration with client teams. Develop reusable frameworks and tools to accelerate the deployment of generative AI solutions across diverse industries. Cross-Functional Collaboration: Work closely with Sales, Applied Research, Product Development, and Customer Success teams to ensure seamless project execution. Provide actionable feedback from customer engagements to inform the development of new AI capabilities. Knowledge Sharing: Document best practices and lessons learned from client projects to contribute to internal knowledge bases. Mentor junior engineers on the application of generative and agentic AI technologies in real-world scenarios. Requirements Technical Expertise: Strong proficiency in programming languages such as Python or JavaScript, with experience in frameworks like TensorFlow or PyTorch. Hands-on experience with generative AI models (e.g., GPT-4/5), agentic systems, or reinforcement learning frameworks. Familiarity with deploying machine learning models in production environments using cloud platforms (e.g., AWS, Azure) or on-premise systems. Problem-Solving Ability: Proven ability to translate abstract business challenges into concrete technical solutions using generative AI. Strong analytical skills to evaluate model performance and optimize for specific use cases. Client-Facing Skills: Exceptional communication skills for explaining complex AI concepts to diverse stakeholders. Ability to build trust-based relationships with clients and navigate ambiguous problem domains collaboratively. Adaptability: Flexibility to work across industries such as healthcare, finance, defense, or retail while tailoring solutions to each domain. Willingness to travel or work on-site with clients as required. Requirements (Education, Certification, Training, and Experience) Bachelor's degree in computer science or related field or equivalent experience At least 3 years of experience in software engineering or applied machine learning roles. Direct experience working with customers on the development of AI-driven applications is highly desirable Passion for exploring the frontiers of generative and agentic AI technologies. Entrepreneurial mindset with a focus on delivering measurable business impact through innovative solutions. Commitment to continuous learning and staying at the forefront of AI advancements. This role is ideal for those who thrive at the intersection of technology innovation and customer engagement. You will have the opportunity to shape the future of enterprise AI adoption while solving some of the most complex challenges faced by leading organizations. BENEFITS * Opportunities for certification and training * Dual monitor setup and high-spec workstations * English courses * Gym allowance * Medical Reimbursement * Full salary covered up to 20 days of sickness * Flexible working hours * Loyalty scheme * Team building activities, special events and conferences * UK/EU Travel opportunities * Snacks and drinks in the office     To see more roles, click here.

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.  About the Project The platform uses AI agent architectures to generate and validate educational content at scale, serving multiple products across the organization. The team owns the end-to-end lifecycle: workflow design, LLM orchestration, evaluation, and production operations. About the Role We are looking for a senior AI engineer ready to work at the heart of production AI systems. You will  contribute directly to two core services: Conversation Brain, an LLM-driven conversation engine, and  Ambient ORA, a speech assessment engine powering multiple products. The role sits at the intersection of product engineering and AI science, bridging research outputs from the R&D team into production-grade services. Key Responsibilities: * Design, develop, and optimize AI-driven content generation workflows. * Contribute directly to our codebases, building and maintaining agentic workflows using Python (FastAPI, CrewAI, LangGraph, LangChain) and Go where needed. * Build and maintain agentic workflows using CrewAI, LangGraph, and LangChain. * Ensure code quality through unit and integration tests written as part of the development workflow, in line with our shift-left approach where developers own test creation. * Operationalize AI models in collaboration with the AI R&D. * Implement LLM observability and evaluation using Langfuse, OpenLit, and New Relic. * Design and run LLM evaluation benchmarks and regression detection. * Integrate and manage resources across Azure (Container Apps, Service Bus, Blob Storage) and AWS. * Ensure robust CI/CD pipelines and contribute to SDLC best practices. * Package, deploy, and scale applications using Docker; Kubernetes experience is a plus. Required Skills & Qualifications * Strong Python development skills (FastAPI) and hands-on experience with agentic and LLM frameworks  (CrewAI, LangGraph, LangChain, or equivalent). * Production experience with LLMs, including prompt engineering, model evaluation, and  operationalizing research outputs into production services (Azure OpenAI, Google Vertex AI). * Practical experience with Azure services (Container Apps, Service Bus, Key Vault, Blob Storage) and  familiarity with AWS. * Experience with LLM observability and monitoring tools (Langfuse, OpenLit, New Relic, or equivalent). * Solid grasp of CI/CD, DevOps, and SDLC. Working knowledge of Docker, with k8s experience as a plus. * Familiarity with ML/NLP tooling (PyTorch, Hugging Face Transformers, spaCy, scikit-learn) a strong plus. * Daily user of AI development tools (Cursor, Claude Code, Copilot). * Fluent English, spoken and written. * Nice to have: Working knowledge of Go, with the ability to read, modify, and maintain existing Go  services Benefits: * Opportunities for certification and training * Dual monitor setup and high-spec workstations * English courses * Gym allowance * Medical Reimbursement * Full salary covered up to 20 days of sickness * Flexible working hours * Loyalty scheme * Team building activities, special events and conferences * UK/EU Travel opportunities * Snacks and drinks in the office To see more roles, click here.