Sales Support Specialist

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The role We're looking for an analytical, detail-oriented Sales Support Specialist to join our Madrid team and play a key role in supporting our Partnerships function. Your mission is to make our partner channels more effective across resellers, Independent Sales Consultants (ISCs) and ePOS (electronic point-of-sale) partners, through strong coordination and reliable operational support. You'll keep partner-led initiatives on track, support the preparation of sales materials and internal resources, and make sure key information reaches the right people at the right time. What you'll do * Act as first-line operational support for resellers, ISCs and ePOS partners, resolving onboarding-related queries and escalating where needed. * Support Partnerships Associates across the partner lifecycle, coordinating onboarding activity including merchant setup, application checks and internal hand-offs. * Assist with status updates and follow-ups to move applications forward efficiently, keeping partners and internal stakeholders informed. * Coordinate ePOS partner integrations and merchant referral hand-offs, ensuring smooth collaboration between partners, sales and operations. * Support resellers and ISCs with commission, residual and bounty queries, working with finance and commercial teams to resolve them. * Support terminal delivery and activation queries, helping resolve fulfilment issues that keep merchants from going live. * Manage operational requests such as MID changes and ownership updates with accuracy and attention to detail. * Work across systems and support channels to investigate issues, provide updates and ensure clear communication with stakeholders. * Identify recurring issues, operational gaps and training opportunities, and contribute to continuous improvement by refining processes, documentation and support quality standards. What we're looking for * Previous experience in sales support, operations support, customer support or onboarding (you don't have to have loved selling, but you do need to understand how it works). * Experience supporting partners, resellers or third-party sales channels is a strong advantage. * Strong organisational skills and excellent attention to detail. * Confidence managing multiple tasks and priorities in a fast-moving environment. * A proactive, solution-focused mindset with the ability to solve problems independently. * Strong analytical mindset, comfortable with numbers, simple maths and working with metrics to spot trends and issues. * Comfort working cross-functionally with sales, operations, finance and support teams. * Experience using support or case management tools is a plus. * Experience in payments, fintech or merchant services is an advantage. What success looks like * Resellers, ISCs and ePOS partners receive fast, reliable operational support throughout onboarding and activation. * Internal stakeholders and partners have clear visibility on case status, next steps and ownership. * Process improvements are identified early and translated into better ways of working for partners and the wider team. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses  [https://customers.twilio.com/]and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work [https://www.twilio.com/en-us/blog/open-work], and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sales Support Specialist About the job Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.  Responsibilities In this role, you’ll: * Be an Internal Liaison * For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security * Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will work with people, data sets and processes. * Build out Pricing and Deal workflows * Prepare Pricing and Deal Structure, use and master internal pricing tools * Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct * Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc * Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time)  * Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 2+ years of sales operations, Deal Desk, or customer success/account management experience * Proficiency with Google Sheets and excel * Experience working within Salesforce CRM * Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.  * You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems. * Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a business operates)  * Ability to advocate for customer internally with cross-functional stakeholders * Extreme attention to detail on written and verbal communications * Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation * Ability to prioritize and multi-task * Knowledge in CPaaS and telecom is a plus * Bachelor's Degree or equivalent years of experience required. Desired: * Experience working with Tableau or Looker Location This role will be remote and based in the United Kingdom. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic [https://www.twilio.com/company/values]. Additionally, we empower employees to build positive change in their communities [https://twilio.org/support-and-resources/impact-fund] by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. [https://www.twilio.com/company/jobs#open-positions] Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.