Sales Support Specialist

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Senior Sales Engineer to join our team. This is a fully remote role based in Germany, reporting to the Sales Engineering Manager in the Solutions Consulting department. You will be a key technical driver in our mission, presenting the Zscaler cloud security platform to prospective customers and translating their goals into enticing, relevant recommendations. You’ll act as a trusted advisor, guiding clients through their transformational journey while delivering technical victories. What you’ll do (Role Expectations) * Present the Zscaler cloud security platform to prospective customers * Set the vision and translate goals into enticing and relevant recommendations * Become the trusted advisor to our clients while aiding their transformational journey * Gather customer technical requirements and promote the value proposition in POV, presentations, and demos Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 8+ years of experience as a Sales Engineer or Systems Integrator with deep knowledge of enterprise network or cloud security technologies * Proficiency with Value Selling Methodologies combined with proven experience partnering with sales to identify opportunities, build territory plans, and deliver proof of concept engagements * Professional fluency in German and experience producing high-impact presentations and demonstrations What Will Make You Stand Out (Preferred Qualifications) * Experience demonstrating, positioning, or architecting AI-driven threat detection, automated policy generation, or predictive analytics within enterprise cloud security frameworks * Cloud Platform certifications or other relevant credentials such as CISSP or CCNP * Subject matter expertise in SASE, Proxy technology, Cybersecurity, IPS, DLP, CASB, or CNAPP #LI-LS2 #LI-Remote At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here [https://www.zscaler.com/candidate-resource-hub]. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal [https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf]link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The role We're looking for an analytical, detail-oriented Sales Support Specialist to join our Madrid team and play a key role in supporting our Partnerships function. Your mission is to make our partner channels more effective across resellers, Independent Sales Consultants (ISCs) and ePOS (electronic point-of-sale) partners, through strong coordination and reliable operational support. You'll keep partner-led initiatives on track, support the preparation of sales materials and internal resources, and make sure key information reaches the right people at the right time. What you'll do * Act as first-line operational support for resellers, ISCs and ePOS partners, resolving onboarding-related queries and escalating where needed. * Support Partnerships Associates across the partner lifecycle, coordinating onboarding activity including merchant setup, application checks and internal hand-offs. * Assist with status updates and follow-ups to move applications forward efficiently, keeping partners and internal stakeholders informed. * Coordinate ePOS partner integrations and merchant referral hand-offs, ensuring smooth collaboration between partners, sales and operations. * Support resellers and ISCs with commission, residual and bounty queries, working with finance and commercial teams to resolve them. * Support terminal delivery and activation queries, helping resolve fulfilment issues that keep merchants from going live. * Manage operational requests such as MID changes and ownership updates with accuracy and attention to detail. * Work across systems and support channels to investigate issues, provide updates and ensure clear communication with stakeholders. * Identify recurring issues, operational gaps and training opportunities, and contribute to continuous improvement by refining processes, documentation and support quality standards. What we're looking for * Previous experience in sales support, operations support, customer support or onboarding (you don't have to have loved selling, but you do need to understand how it works). * Experience supporting partners, resellers or third-party sales channels is a strong advantage. * Strong organisational skills and excellent attention to detail. * Confidence managing multiple tasks and priorities in a fast-moving environment. * A proactive, solution-focused mindset with the ability to solve problems independently. * Strong analytical mindset, comfortable with numbers, simple maths and working with metrics to spot trends and issues. * Comfort working cross-functionally with sales, operations, finance and support teams. * Experience using support or case management tools is a plus. * Experience in payments, fintech or merchant services is an advantage. What success looks like * Resellers, ISCs and ePOS partners receive fast, reliable operational support throughout onboarding and activation. * Internal stakeholders and partners have clear visibility on case status, next steps and ownership. * Process improvements are identified early and translated into better ways of working for partners and the wider team. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.