Sales Completion Specialist

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the team: At Motorway, we're transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this new, high-growth change! As the main point of contact for enterprise lease customers, we’re not just handling calls and emails - we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process. From helping customers complete inspections to coordinating collections and liaising with dealers, our team ensures that vehicles are profiled, sold, inspected and collected. We play a crucial role in making sure our enterprise partners and lease customers feel supported, informed and confident in every interaction. Our structured approach and attention to detail help drive operational excellence, improve customer satisfaction and support Motorways growth within the lease vehicle market. Joining the team means being part of an ambitious new chapter for Motorway. What you'll be doing: This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection. * Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process. * Follow a Structured Call Flow: Conduct scripted customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps. * Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale. * Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner. * Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded. * Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover. * Handle Damage + Post sale queries: Generate and share damage reports, support customer questions and assist with post sale updates. * Dealer Renegotiations: Communicate directly with dealers post sale to handle renegotiation requests, assess new damage or grading changes, apply agreed pricing matrix and resolve outcomes within defined threshold - escalating where required. * Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards. * Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience. * Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes. About you: * You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp. * You're calm, professional and clear when handling structured processes or sensitive conversations. * You're highly organised and comfortable managing multiple workflows across systems and trackers. * You’re a quick learner who applies guidelines confidently and knows when to escalate. * You enjoy working collaboratively in a fast based operational environment. We offer a fantastic range of benefits to help you thrive * £26,000 annual salary plus performance based commission. * Great work-life balance with standard shifts from 8:45am to 5:30pm * Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going! * Flexibility to work from home 1 day per week to help nail that work life balance * Stock options so you can share in Motorway’s growth and future success * Pension scheme to plan for your future with our provider NEST * Strong commitment to your personal development including budget for books, courses, conferences, etc! * Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts * Cycle to work scheme - save big ££ on a new bike and accessories * One paid volunteering day a year for you to use as you wish * Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and and workplace nursery scheme * ... and much more! BENEFITS We've got your back, in life's biggest moments and the everyday ones too. * Competitive salary * Equity scheme - we all share in Motorway's success * 25 days holiday * Sea-front office with bi-weekly massages and free snacks * Private medical insurance via BUPA * Life assurance * Pension scheme (we contribute 5%) * Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption) * 24/7 Employee Assistance Programme * EV leasing scheme * Cycle to work scheme * Nursery salary sacrifice scheme * 1 paid volunteering day a year

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the team 👋 Hi, I'm Luca, I lead the Business Development Team here at Motorway. We're a dynamic team focused on building strong relationships with our dealer partners and ensuring they get the most out of our platform. We're passionate about the automotive industry and play a crucial role in Motorway's success by connecting dealers with high-quality vehicle stock and streamlining their buying process. If you're driven, enthusiastic, and eager to make a real impact in a fast-growing company, then this is the team for you. ABOUT THE ROLE This is a B2B outbound sales role, predominantly focusing on driving adoption of Motorway products across dealerships. You will explain the benefits of our platform and upsell opportunities to our partners. You’ll be joining a new team in the business, so this is a fantastic opportunity to take ownership of projects and build relationships with people at all levels of businesses (including c-suite). In this role, you will: * Manage and support a portfolio of 40 dealerships with varying levels of engagement with Motorway. * Engage in high-level conversations with phone and video calls * Sell Motorway’s product stack. * Quickly build rapport and relationships with dealerships. * Manage an ever-changing portfolio of accounts. * Build a strong pipeline of dealers to engage. * Work closely with other internal departments to ensure we deal with buyers and sellers promptly. * Support multiple business projects. ABOUT YOU * Sales experience in an outbound role. * Experience working towards targets and KPI’s. * Ability to build relationships quickly and effectively. * Excellent written and verbal communication skills. * A great telephone manner and the ability to talk engagingly to many different types of buyers, from Sales Executives to Managing Directors. * A proactive, self-motivating team player. * A can-do attitude. YOU COULD BE A GREAT FIT IF * You thrive in a fast-paced environment and enjoy the challenge of building relationships with new clients. * You have a passion for the automotive industry and are knowledgeable about the challenges faced by dealerships. * You are a highly motivated and results-oriented individual with a proven track record in sales. * You are a strong communicator and can effectively convey the value of Motorway's products to potential clients. * You are a team player and enjoy collaborating with colleagues to achieve shared goals. WE OFFER A FANTASTIC RANGE OF BENEFITS TO HELP YOU THRIVE * £26,000 starting salary (OTE £48,000) * Great work-life balance with standard shifts from 9am to 5:30pm * Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going! * Flexibility to work from home 1 day per week to help nail that work life balance * Stock options so you can share in Motorway’s growth and future success * Pension scheme to plan for your future with our provider NEST * Strong commitment to your personal development including budget for books, courses, conferences, etc! * Opt-in comprehensive health insurance through BUPA including fitness discounts * Cycle to work scheme - save big ££ on a new bike and accessories * One paid volunteering day a year for you to use as you wish * Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and and workplace nursery scheme * ... and much more!