AI Enablement (f/m/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: TRANSFORM VOIZE INTO AN AI-NATIVE ORGANISATION As our AI Enablement Manager, you will define, operationalise, and scale how artificial intelligence is adopted. Your the first person in such a role, working with and directly reporting to the COO. You build the infrastructure, guardrails, and enablement systems that help every team at voize adopt AI in a way that is safe, reliable, and actually improves work loops. You’ll turn scattered individual hacks into repeatable practices. Your core mission is to transform voize into an AI-first company and enable everyone to become truly AI-native. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE If you're energised by being a first-of-its-kind hire and enjoy turning experimentation into durable operating systems, this role is for you. * Build the AI infrastructure: Design and maintain voize's internal AI productivity suite, connecting agents, data, and workflows to enable cross-functional automation and decision-making * Enable and educate: Build AI fluency across the organisation through onboarding sessions, workshops, playbooks, and function-specific best practices * Set guardrails: Establish and enforce standards for AI governance, safe use, data handling, and compliance in partnership with Security and IT * Consult & ship with teams: Partner with teams and leadership to embed AI into workflows, build agents and automations, and translate business needs into prioritised AI initiatives * Drive change: Help people and management completely rethink how companies are run — managing the transition towards an organisation where humans and AI agents work side by side * Turn usage into learning: Analyze tool usage and adoption signals, spot fatigue patterns, and iterate on what actually changes outcomes. * Build the context layer: Help create and maintain an LM-readable context layer with a sensible update process so agents and humans operate on shared truth. 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE * 5+ years of experience in a fast-paced tech or SaaS environment, with hands-on ownership of cross-functional initiatives including AI or advanced technology adoption * Strong technical fluency in LLM-based systems (prompts, agents, retrieval patterns, embeddings, APIs) and experience designing and integrating AI workflows across tools and data platforms * Engineer mindset - you can build, debug, and ship (not only strategy) along side of tech & non-technical teams. * Proven enablement track record - you've trained and enabled non-technical teams and driven adoption at scale, developing playbooks, learning content, and feedback loops * Entrepreneurial and process-oriented mindset with strong communication skills, sound judgement, and comfort operating in ambiguity * English required; some level of German is a strong plus. * Location: Berlin required. (We’re open to candidates that want to relocate) 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or work from home. * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses * You decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can't wait to meet you - no matter who you are or what background you have!

AI ENGINEER / AI ENABLEMENT ENGINEER (M/F/D) Location: Flexible — Hamburg, Berlin ABOUT FREENOW FREENOW empowers smarter mobility decisions, helping people move freely and cities thrive. As Europe’s leading Mobility Super App, we serve more than 54 million users across 16 markets and 170+ cities. AI is becoming core to how we build products, operate the platform, and support our teams. To move from experimentation to real, measurable impact, we are building a central AI Enablement & Evaluation team — and we’re looking for a Senior AI Engineer to help turn AI into a reliable, scalable capability across the company. If you enjoy building AI systems that actually ship, scale, and deliver value — not just demos — this is your next ride 🚕 YOUR MISSION As a Senior AI Engineer, you will sit at the intersection of AI engineering, evaluation, and enablement. Your role is to ensure that AI systems at FREENOW are production-ready, measurable, and safe, while accelerating adoption across product and engineering teams. You will help transform AI from isolated pilots into reusable platforms, tools, and workflows used across the organization. YOUR DAILY ADVENTURES WILL INCLUDE * Designing, building, and maintaining production-grade AI systems using LLMs, agents, and retrieval-based architectures * Owning and evolving the AI Evaluation Framework, including: * multi-turn evaluations * quality, safety, and hallucination metrics * offline and production-data evaluation * Partnering with Product, Engineering, Legal, and Security to ensure AI solutions are compliant, observable, and trustworthy * Supporting and scaling internal AI products such as FreenowGPT and domain-specific AI assistants * Enabling teams through shared tooling, patterns, and best practices (e.g. Gemini enablement, prompt & agent patterns) * Building reusable AI components (RAG pipelines, agent orchestration, model access layers) * Helping define standards for agent-ready architecture (MCP integrations, model abstraction, permissions) * Monitoring AI system performance, cost, and reliability in production * Acting as a technical reference point for AI across squads — from experimentation to rollout OUR AI & TECH STACK Python | LLM APIs (Gemini, OpenAI) | Retrieval-Augmented Generation (RAG) Databricks | Cloud Infrastructure | APIs & Backend Services Evaluation tooling | Observability & monitoring | Internal developer tooling (Exact tools matter less than strong engineering fundamentals — the stack will evolve.) TO BE SUCCESSFUL IN THIS ROLE * You have strong experience as an AI Engineer, ML Engineer, or Senior Software Engineer working with modern AI systems * You’ve built or operated LLM-based systems in production, not just prototypes * You understand the failure modes of LLMs (hallucinations, non-determinism, evaluation challenges) * You consistently balance speed, quality, and pragmatism; knowing when to ship, when to iterate, and when correctness is non-negotiable in production AI systems. * You are comfortable designing evaluation frameworks and defining quality metrics for AI behavior * You have solid backend engineering fundamentals (APIs, services, data access) * You enjoy working across teams and explaining complex AI concepts clearly * You care about reliability, safety, and real business impact, not hype * You are fluent in English NICE TO HAVE * Experience with agentic systems or multi-step workflows * Familiarity with AI governance, risk, or compliance considerations (e.g. GDPR, EU AI Act) * Experience enabling other teams through platforms, SDKs, or internal tools * Prior work in marketplaces, mobility, or large-scale consumer products WHY THIS ROLE MATTERS Most companies experiment with AI. Very few manage to scale it responsibly and profitably. This role is central to: * reducing AI risk in customer-facing systems (support, dispatch, booking), * unlocking company-wide productivity through internal AI products, * and building the technical foundations that allow FREENOW to move fast without breaking trust. You’ll help define how AI is built at FREENOW for years to come. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health insurance * Employee assistance program   Plus more local benefits depending on your work location! ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.  ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?