Senior Analyst, Business Insights & Analystics

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role  We are looking for a Senior Machine Learning Engineer to join our Exposure Management & Security Operations team. This role is a hybrid position based in Bangalore, reporting to the Manager, Machine Learning Engineering. You will join the team that built the world’s largest cloud security platform from the ground up, helping to scale a multitenant architecture that serves over 15 million users globally. Your vision and passion will be critical as we continue to innovate and enable organizations to harness the speed and agility of a cloud-first strategy. What you’ll do (Role Expectations) * Independently develop and implement machine learning models and Generative AI solutions, with a strong emphasis on building and deploying Agentic AI architectures * Drive the end-to-end productionization of AI agents, navigating the complexities of multi-step reasoning, tool use, state management, and LLM orchestration in live environments * Design and implement advanced LLMOps frameworks, ensuring deep observability, rigorous monitoring, logging, and evaluation specifically tailored for dynamic AI agents * Assist in refining and optimizing both modern GenAI pipelines and existing classical ML models (feature engineering, hyperparameter tuning) for maximum accuracy, efficiency, and scalability * Collaborating with cross-functional teams to translate complex business needs into technical solutions Who You Are (Success Profile) * You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful * You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution * You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact * You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate * You are driven by innovation and have a deep curiosity for how things work, believing in the power of technology to accelerate transformation What We’re Looking for (Minimum Qualifications) * 3 to 5 years of related experience as an MLE, with a strong track record of building and deploying ML systems * Proven hands-on experience in creating Gen AI-based systems, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and a clear history of operationalizing Agentic AI in production * Deep understanding of MLOps and LLMOps principles, specifically dealing with the unique monitoring, observability, and debugging challenges of non-deterministic AI agents * A solid computer science foundation (data structures, algorithms) coupled with expertise in Python (scikit-learn, PyTorch/TensorFlow) and SQL for comprehensive feature engineering and model evaluation * Excellent communication and interpersonal skills, with the ability to work independently and as a strong team player What Will Make You Stand Out (Preferred Qualifications) * Expertise with cloud services such as AWS, GCP, or Azure and ML platforms like Kubeflow or SageMaker * Familiarity with systems programming or distributed systems * A demonstrated interest in innovation, such as participation in tech blogs, external papers, or industry knowledge-sharing #LI-SK3  #LI-HYBRID At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Software Development Engineer – DevSecOps to join Zscaler's Central DevSecOps team. In this role, you will apply your knowledge, skills, and abilities to CI/CD platform operations, infrastructure automation, and secure delivery engineering. You will build a strong professional reputation while contributing to the team's growing AI-assisted DevSecOps capabilities. Your work will directly strengthen the engineering delivery backbone that helps Zscaler protect millions of users worldwide. What You'll Do (Key Responsibilities) * CI/CD Pipeline Development & Maintenance: Under general supervision, you will implement, maintain, and document CI/CD pipeline components in GitLab CI—delivering clean solutions for well-defined tasks such as pipeline templates, runner configuration, and artifact management * Infrastructure Automation & IaC Fundamentals: You will develop and integrate infrastructure-as-code (IaC) scripts using Terraform for well-defined provisioning tasks, following the guidance and architectural patterns established by senior engineers * AI-Assisted Tooling: You will contribute discrete, well-scoped features to AI-assisted DevSecOps workflows (e.g., pipeline triage helpers, notification enrichment, or structured output integrations within agent systems) designed and overseen by senior engineering partners * Platform Operations & Observability: You will assist with day-to-day platform operations by monitoring CI/CD system health, triaging known failure modes using established runbooks, and proactively identifying and escalating problems before they impact our global engineering teams * Security Controls & Compliance Fundamentals: You will implement well-defined security controls within delivery pipelines—including secrets hygiene, dependency scanning steps, and RBAC configurations—adhering closely to team standards and established security patterns Who You Are (Success Profile) * You Think at Scale: You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and architectures that are not just effective today, but are built to last and support a high-growth organization * You are Driven by Innovation: You possess a deep curiosity for how things work and are energized by solving complex technical hurdles. You believe in the power of technology to accelerate transformation and consistently hunt for more secure, scalable methods * You are a Problem-Solver: You actively seek out engineering challenges because you are energized by finding solutions, knowing that solving the hardest problems delivers the biggest business and customer impact * You are Data-Driven: You lean on data and analytics to uncover engineering truths, measure what matters, and guide informed architectural decisions replacing "I think" with "I know." * You are a Learner: You have a true growth mindset and never stop developing your technical or leadership skills. You actively seek and implement feedback to become an exceptional collaborator and teammate What We're Looking For (Minimum Qualifications) * Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving * Typically requires a minimum of 1–2 years of related experience in software engineering, DevOps, or platform engineering, with hands-on exposure to CI/CD systems and automation scripting * Hands-on experience authoring and debugging pipelines on at least one major CI/CD platform (GitLab CI, GitHub Actions, Jenkins, or equivalent), including artifact management and runner concepts * Proficiency in Python and/or Bash for automation and scripting, paired with foundational Linux systems knowledge sufficient for pipeline and runner troubleshooting * Working knowledge of containerization fundamentals (Docker) and basic Kubernetes concepts (pods, deployments, services) sufficient to contribute to and operate Kubernetes-hosted platform components * Exposure to AI/LLM APIs or agent-based automation—through professional projects, academic coursework, or self-directed learning—including familiarity with frameworks such as OpenAI SDK, LangChain, or equivalent What Will Make You Stand Out (Preferred Qualifications) * Experience utilizing Infrastructure as Code tools (Terraform, Pulumi, or OpenTofu) for provisioning cloud or on-premises resources * Familiarity with GitOps practices (using tools like ArgoCD or Flux) and version-controlled infrastructure workflows * Exposure to public cloud platforms (AWS or GCP), including a foundational understanding of IAM, networking concepts, and managed Kubernetes services (EKS or GKE) #LI-SK3  #LI-HYBRID   At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.