IT-Operations Specialist

ABOUT BURGA From a 7m² flat with just one printer in 2015 to a global powerhouse with 4+ million customers, 12+ million products sold, and revenue of over $147 million in 2025 - BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more. We're on a mission to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily.  With unicorn ambitions and 500+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules. Oh, and we just landed a spot among Lithuania's TOP 10 most attractive employers in 2026, so the word is officially out. Curious about our day-to-day life? Take a peek at Instagram @burgainsider   ABOUT THE POSITION IT Operations Specialist at BURGA is more than just a title - it’s a front-row seat to the evolution of a brand that’s taking the world by storm. You'll be at the heart of an extremely versatile and fast-paced environment, where new collections, campaigns, and product launches will keep you sharp and excited. Your Role: You'll establish the IT presence in our growing Vilnius office, ensuring seamless day-to-day operations while building scalable processes that support the business as it grows. From managing core workplace platforms and providing hands-on technical support to designing structured IT onboarding and cybersecurity training programmes, you'll help create a secure, efficient, and exceptional employee experience across the organization. WHAT YOU'LL DO - Own day-to-day administration of Google Workspace, Microsoft 365, and Asana, including user provisioning, access management, permissions, and license administration. - Provide first-line on-site IT support for employees in our Vilnius office across Windows and macOS devices, peripherals, software, and connectivity.  - Monitor device health through N-Able N-sight (or a similar RMM platform), respond to alerts, deploy patches, and maintain endpoint compliance.  - Design and deliver structured IT onboarding sessions that help new employees get productive from day one.  - Build and lead cybersecurity awareness initiatives covering phishing prevention, password hygiene, MFA, secure data handling, and endpoint security.  - Maintain accurate user lifecycle documentation for joiners, movers, and leavers across all platforms.  - Collaborate with the Kaunas IT team on infrastructure improvements, cross-office initiatives, and escalated technical issues.  - Continuously identify opportunities to improve internal IT processes, security, and user experience. WHAT WE'RE LOOKING FOR - Hands-on experience administering Google Workspace. - Experience managing Microsoft 365, including Teams and Entra ID (Azure AD). - Experience administering collaboration platforms such as Asana. - Strong end-user support experience across both Windows and macOS environments.  - Experience working with N-Able N-sight or another Remote Monitoring & Management (RMM) solution.  - Good understanding of cybersecurity fundamentals, including phishing prevention, MFA, endpoint security, and secure data handling.  - Ability to create and deliver training sessions for non-technical audiences.  - Familiarity with Mobile Device Management solutions such as Jamf or Intune would be an advantage.  - Experience working with IT ticketing systems would be beneficial.  - Previous experience building IT onboarding or cybersecurity awareness programmes is a plus. - Excellent communication skills, a proactive mindset, and a strong sense of ownership.   SALARY: 2500-3135 EUR/Month GROSS. We’re open to discussing it based on your skills and competencies.   EXTRA SWEETENERS Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Summer Fest and Christmas parties. Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity. Invest in Your Growth: Point us to any event, course, book, or mentor that will boost your skills, and we'll take care of it. Your growth is our priority. Birthday Treat: Enjoy a free day off on your birthday. Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products - perks of being part of our team. Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months) Extra Days off: The longer you’re with us, the more time you get to unwind - earn an extra day of vacation for every year with us. Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations. You’re just one click away from starting your dream career at BURGA.

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 👉 ABOUT THE ROLE As Alan scales internationally (700+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Operations Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time. Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days. First 2 months * Join IT oncall rotation (helpdesk) with buddy/shadowing support * Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO) * Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning) First 6 months * Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input * Own onboarding/offboarding workflows end-to-end * Have wide knowledge of Alan's processes, equipment, and tools * Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates First year * Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation) * Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries * Ship automation or self-service projects that measurably reduce IT toil — with limited guidance * Lead low to medium IT projects end-to-end 3 years * Fully autonomous on the User Experience & Platform workstreams * Lead medium to high-complexity IT projects end-to-end * Mentor newer team members, reduce bus factor through documentation and knowledge sharing 👥 WHO WE’RE LOOKING FOR For this opportunity, we are aiming to hire within the B0-B1 level range. Must-have — Technical/hard skills: * 1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO) * macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment) * Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent) * Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk * Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capability Must-have — Behavioral/soft skills: * Delivers with attention to detail: Handles run tasks reliably and consistently * Raises questions and identifies frictions: Spots problems, flags them, and suggests improvements * Takes feedback well and learns fast: Open to coaching, iterates quickly * Collaborative and positive: Works well with teammates and other communities * Proactive: Identifies what needs doing and proposes next steps (with guidance where needed) Nice-to-have skills / Bonus points if you have: * Experience with Kandji specifically * Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness * Basic scripting ability (Python, Bash, etc.) or willingness to learn * Experience with SaaS vendor management and/or license administration * Interest in automation and coding (even from college/school projects) * Experience in a fast-growing tech company environment Languages: Fluent French & English 🌍 HOW WE WORK Location: You must be legally eligible to work from France. Remote work: We offer remote work flexibility, but we value in-person collaboration   🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.   If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?   Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work